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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
4,152 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 4,152 reviews

August 30, 2026

They communicated well, got me a loaner, fixed the vehicle, and filed the warranty for me without issue More

by Stephen.j.onufrak
Recommend Dealer
Yes
Employees Worked With
Isaac
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August 29, 2026

Customer service has improved since last visit. Taking time to listen to the customers diagnoses is of utmost importance! More

by bdallman
Recommend Dealer
Yes
Employees Worked With
Brian
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August 28, 2026

I always call Brian and the dealership always takes good care of me and my vehicle. More

by Jo1124
Recommend Dealer
Yes
Employees Worked With
Brian
Print
August 28, 2026

Very pleased again with the service on my vehicle recently. Communication throughout the process was excellent and the work performed was great. More

by mwhoward2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralphie
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August 28, 2026

Great same as always so far :) Nothing much to say except that they always do a great job More

by KALL08.NOEL
Recommend Dealer
Yes
Employees Worked With
Ralphie
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August 28, 2026

Thorough, communicates very well, explained the process, very mannerly, helpful, answers questions, explained charges and made you feel confident More

by Kandjbeene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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August 26, 2026

Awesome. I was sent a video with mechanic working on vehicle. Aaron kept me up to date with service and gave a detailed explanation of work needed More

by ppothomas7983
Recommend Dealer
Yes
Employees Worked With
Aaron Potter
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Aug 27, 2026 -

Mall of Georgia Ford responded

Your review is appreciated, and it is wonderful to hear that your service visit went so well. Receiving a video of your vehicle being worked on, along with clear updates and a thorough explanation of the recommended work, is exactly the kind of experience we want every customer to have. We will be sure to pass along your kind words to Aaron and the rest of the team.

August 25, 2026

I loved the valet service never know that even existed I will be taking my ford escape back for service when needed More

by Jodybailey10
Recommend Dealer
Yes
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Aug 26, 2026 -

Mall of Georgia Ford responded

We are delighted to hear that you had such a great experience with our valet service! It is always exciting when a customer discovers something new that makes their visit even more convenient. We look forward to seeing you and your Ford Escape back for future service needs.

August 25, 2026

I only dealt with the service department. Everyone that I dealt with in the service department was well informed of the product and took time to explain things to me. More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh in service department
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Aug 26, 2026 -

Mall of Georgia Ford responded

We are absolutely thrilled to hear about your experience with our service department, Patty. It means a lot to know that the team took the time to walk you through everything clearly and made sure you felt informed along the way. We will be sure to pass along your kind words to the team. We look forward to serving you again!

August 24, 2026

The experience was good up until I told them I needed breaks on the vehicle. The breaks were rubbing real bad and the guy told me I didn't need breaks when in fact I did. Felt like salesman was trying to More

by bridgesfamily1911
Recommend Dealer
No
Employees Worked With
Adrian Turnbull
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Turnbull
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Aug 25, 2026 -

Mall of Georgia Ford responded

We appreciate you sharing your feedback about your vehicle shopping experience. Providing accurate information and addressing customer questions thoroughly are important parts of the sales process, and we value hearing concerns when expectations are not met. Our team is committed to ensuring customers feel informed and supported when discussing a vehicle's condition and maintenance needs. Please reach out to Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com so we may discuss your experience further and see how we can assist.

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