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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
3,967 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,967 reviews

May 08, 2026

i've had some ongoing issues with my car and most recently brought it to Santiago with help everybody on your team was so awesome and trying to help me out and got me in a loaner also because it took More

by SL_1919
Recommend Dealer
Yes
Employees Worked With
Santiago
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May 06, 2026

I was informed every step with my vehicle and I must say thank u for ur good customer service More

by Empress66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Santiago
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May 07, 2026 -

Mall of Georgia Ford responded

Thank you for your review. We genuinely appreciate hearing that we kept you informed throughout the entire process with your vehicle. Clear communication is something we strive for with every customer, and it means so much to know that our efforts made a positive difference in your experience. Your kind words about our customer service truly brighten our day and motivate our team to continue providing the quality care you deserve. We look forward to serving you again at Mall of Georgia Ford.

May 05, 2026

Very helpful people, answered all of my questions patiently, told me what they were going to do clearly, service was fast and car was clean when it got back More

by hidirdorukkilic
Recommend Dealer
Yes
Employees Worked With
Brian
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May 06, 2026 -

Mall of Georgia Ford responded

We are delighted to hear about your positive experience with our team. Your feedback about our staff being helpful and taking the time to answer your questions with patience means a great deal to us. We're pleased that our team communicated the service process clearly and delivered fast, efficient work while ensuring your vehicle was returned to you in pristine condition. Thank you for choosing Mall of Georgia Ford and for taking the time to share your experience with others.

May 03, 2026

It's all about relationships Brady is trustworthy and he follows up on everything like a pro More

by RD858
Recommend Dealer
Yes
Employees Worked With
Brady Sullivan Great young man
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May 06, 2026 -

Mall of Georgia Ford responded

We are grateful for your wonderful feedback about the importance of building strong relationships in our business. Your recognition of Brady's trustworthy approach and professional follow-through means so much to our team at Mall of Georgia Ford. We take pride in fostering genuine connections with our customers, and it's clear that Brady exemplifies this commitment. Your experience reflects exactly what we strive for - authentic service built on reliability and consistent communication. Thank you for taking the time to share your positive experience with us.

May 03, 2026

I scheduled an appointment to have them complete a recall service. I arrived, checked in as scheduled. After waiting in the lobby for over an hour I was told they didn't have the parts. I received a courtes More

by Ms.lindab177
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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May 05, 2026 -

Mall of Georgia Ford responded

We understand concerns regarding recall scheduling, parts availability, and follow-up communication. Our team works to coordinate parts arrival timelines and provide updates when vehicles can be brought in for completion. Feedback like this is reviewed to help improve communication and appointment accuracy. Please reach out to Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com.

May 02, 2026

Service was good. Thanks you Needed a new key and dealership had one in stock More

by jstego
Recommend Dealer
Yes
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May 05, 2026 -

Mall of Georgia Ford responded

Thank you for the positive feedback! We're glad we could quickly help with your key replacement and had it in stock when you needed it. We appreciate your business and look forward to serving you again.

May 02, 2026

So I had a 2 recalls first one took months to get my car back they gave me a loaner after a month got another recall that was quick but then the mykey which never worked before the recall.was activated my f More

by NO49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2026 -

Mall of Georgia Ford responded

We appreciate you taking the time to share your experience and are glad to see your overall visit reflected a positive rating. Our team is committed to handling recall work thoroughly while making the process as smooth as possible, even when multiple visits are needed. We also aim to clearly explain vehicle features and requirements so customers feel informed moving forward.

May 02, 2026

Always great service from this dealership. I’ve been going to this service department for 14 years and plan to continuing to do so. More

by mtb2450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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May 05, 2026 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! It means so much to know you've experienced consistently excellent service throughout your 14 years with us. We're honored by your continued trust and loyalty, and we look forward to serving you for many more years at Mall of Georgia Ford.

May 01, 2026

Efficient, professional, friendly The service team at Mall of Georgia Ford set the bar high! More

by SKETCH2SKID
Recommend Dealer
Yes
Employees Worked With
I've worked with all of them. All very nice.
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May 04, 2026 -

Mall of Georgia Ford responded

Thank you for recognizing our team's efficiency, professionalism, and friendliness! We take great pride in maintaining high standards and truly appreciate your feedback. It motivates our entire team at Mall of Georgia Ford to continue delivering exceptional service.

May 01, 2026

poor management told me the car would be ready next week called back after 5 mins saying it's ready for pick up More

by chrisangkim
Recommend Dealer
No
Employees Worked With
josh
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May 05, 2026 -

Mall of Georgia Ford responded

We understand how inconsistent updates can be frustrating when coordinating your time. Our team works to provide timely and accurate information, and your feedback helps us improve how we communicate status updates. We’re committed to making each interaction clear and dependable. Please contact Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com so we can assist you further.

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