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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
2,906 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 2,906 reviews

April 27, 2024

Trustworthy and excellent auto service from a knowledgeable Team. All my cars are serviced at this Dealership. More

by Roxanne D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen and Stephanie in the Service Department
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Apr 29, 2024 -

Mall of Georgia Ford responded

Thank you so much for the fantastic review! We truly appreciate your loyalty to Mall of Georgia Ford and for trusting us with all your car's service needs. Our team works hard to be knowledgeable and provide excellent auto service, so your kind words mean a lot. We look forward to seeing you again next time your car needs a checkup.

Helpful
April 26, 2024

Very unprofessional and rude, complete waste of time. Doesn’t care about customers and their time More

by Your customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Mall of Georgia Ford responded

We sincerely apologize that your experience fell short of our professional standards. We value our customers' time and understand your frustration. To ensure a courteous and efficient experience, we'd like to connect you with Dragos Teodor, our Customer Service Manager, who can be reached at dteodor@mogf.com. Dragos is committed to resolving this issue and ensuring your satisfaction.

Helpful
April 26, 2024

Everyone was helpful, friendly, and kept me informed. I used the pickup and delivery service which was a life saver and was amazing! I will definitely be using that again as it really helped me out espec More

by FKIMZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott in service and the other gentlemen who picked up and delivered the car.
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Apr 29, 2024 -

Mall of Georgia Ford responded

We're delighted to hear about your positive service experience! It sounds like our team went the extra mile to ensure everything went smoothly. We appreciate you mentioning that everyone was helpful, friendly, and kept you informed. Creating a positive and transparent experience is important to us. The pickup and delivery service is a great option for many customers, and we're thrilled it was such a lifesaver for you! We understand how valuable your time is, and this service can help alleviate some of the stress of car maintenance. We're happy to hear you plan to use it again in the future. Thank you for choosing Mall of Georgia Ford! We look forward to seeing you again for your next service appointment.

Helpful
April 26, 2024

It was a great experience, and the waiting area was clean with plenty of seating. More

by melakatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Green
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Apr 29, 2024 -

Mall of Georgia Ford responded

That's terrific to hear! We appreciate you mentioning that the waiting area was clean and comfortable - it's the little things that can make a big difference. Thanks again for choosing Mall of Georgia Ford, and happy driving!

Helpful
April 25, 2024

Chris was amazing & I appreciated his execution. I loved Maryland also! She really was awesome! More

by STIBS.EDU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris was amazing
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Apr 26, 2024 -

Mall of Georgia Ford responded

We're so happy to hear you had a fantastic experience! It sounds like our staff went above and beyond to assist you. We'll be sure to pass your kind words on to them. Thank you for the shoutout!

Helpful
April 25, 2024

Best customer service. Very nice and professional. My service advisor went above and beyond to help me out More

by mflores11200
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Mall of Georgia Ford responded

Wow, that's fantastic to hear! We set a high bar for customer service, and it sounds like your service advisor exceeded it. We appreciate them going the extra mile to help you out.

Helpful
April 25, 2024

Been coming here at least 15 years always had great service always treated like important person I’ve bought 8 or so cars from and always had them serviced and taken care of here. More

by Dpaul3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mat service
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Apr 26, 2024 -

Mall of Georgia Ford responded

Wow, 15 years and 8 cars – that's incredible loyalty, and we truly appreciate your business! It sounds like we've consistently provided you with great service and made you feel valued, which is exactly what we aim for. Thank you for trusting us with your car buying and service needs for so long. We look forward to seeing you again for your next vehicle or service appointment!

Helpful
April 25, 2024

They were very understanding when my sister and I switches places in the middle of the transaction More

by Rpjdp1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank and Andre
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Apr 29, 2024 -

Mall of Georgia Ford responded

That's great to hear we could be flexible for you! We understand that car buying can sometimes involve unexpected changes, and we're happy to work with our customers to ensure a smooth experience.

Helpful
April 24, 2024

Mr Alan was a nice person, fixed My car big problem. Thanks for his professional working. More

by EDAZHOU1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Greene
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Apr 25, 2024 -

Mall of Georgia Ford responded

We're glad to hear your car's problem was fixed by Alan! Thank you for the kind words about his professionalism. At Mall of Georgia Ford, we take pride in having a skilled team that can diagnose and repair any issue. We'll be sure to pass on your appreciation to Alan. We look forward to seeing you again!

Helpful
April 22, 2024

The best thing about the dealership are the service representatives. Sure, the mechanics are good, EXPENSIVE, but good, but the service representatives interact with the customers and keep them inform More

by losblagg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female
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Apr 24, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a review! We're thrilled to hear that our service representatives made such a positive impact on your experience. They truly are a valuable asset to our team, and we appreciate you acknowledging their communication and customer focus. We understand your point regarding the cost of repairs. While we strive to be competitive, genuine parts and expert labor can add up. However, we're always happy to discuss options and prioritize what needs immediate attention to keep your car safe and reliable. Thank you again for your feedback. We look forward to seeing you again soon!

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