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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
2,896 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 2,896 reviews

January 17, 2024

Horrible place to shop! Arrogant, obnoxious individuals. Samir the sales manager is the worst human of the lot! The whole entice was terrible. I left some things in my trade More

by Gkinusa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Mall of Georgia Ford responded

Hi there, we're sorry to hear about your negative experience. We strive to provide excellent customer service and we apologize if we fell short. Your feedback is valuable to us and we will address your concerns internally. Thank you for bringing this to our attention. To discuss this further, please contact Drago Teodor at dteodor@mogf.com.

Helpful
January 14, 2024

Both ways it's tense and exciting but always the outcome counts, so I'm giving the whole staff a high rate. More

by ecfranco923
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seong
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Jan 17, 2024 -

Mall of Georgia Ford responded

Hi there, thank you for your review. We strive to provide excellent service all around. Thank you for your patronage.

Helpful
January 14, 2024

I purchased my first Ford and had a great experience. My sales rep korean was so attentive. I never felt rushed even though we finished well after closing time. Everyone I encountered at the dealership w More

by Jaehong Choi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Korean
Report | Print
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi Jaehong, Thank you for your review. We are thrilled to hear you were provided with excellent service. We look forward to seeing you again!

Helpful
January 14, 2024

It took them the entire day for an oil change. When I picked up the following day they didn’t close the hood nor did they put the oil cap back on. More

by nickkouchoukos
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recall
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Jan 19, 2024 -

Mall of Georgia Ford responded

Hi Nick, we apologize for the inconvenience you experienced during your recent visit. We strive for efficient service and attention to detail, so we're disappointed to hear about the oversight. We appreciate your feedback and will address this with our team to ensure it doesn't happen again.

Helpful
January 13, 2024

I am very pleased with everyone was friendly and courteous. Timely manner of customer support More

by grizzlem10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manager
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Jan 17, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are happy to year you had a great experience with us. Please come by with all of your auto needs.

Helpful
January 12, 2024

Patrick was such a great help throughout this process. My daughter lives out of town and was home for a week and had some concerns about her car. Patrick treated it like it was his and made sure everythin More

by DAVIDJOHNSONCLU
Recommend Dealer
Yes
Employees Worked With
Patrick in service
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Jan 17, 2024 -

Mall of Georgia Ford responded

HI David, Thank you so much for your review. We are thrilled to hear that Patrick gave you exceptional service. Thank you for your patronage.

Helpful
January 09, 2024

When I went to get my car, they had removed all the lower parts that protect the car from a 2021 Explorer and they gave them to me to put them on, they did not fix the recalls and they left me without a car More

by Mrdec233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
bryan
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Helpful
January 08, 2024

Great experience! Very helpful and friendly staff. Pleasant transaction from beginning to end! Would definitely buy there again. More

by Rick M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer in Finance
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Jan 17, 2024 -

Mall of Georgia Ford responded

Hi Rick, We are so glad to hear you had a pleasant buying experience. We strive to provide excellent service. Please visit us for all of your auto needs.

Helpful
January 08, 2024

The work was on time as quoted. The quote was reasonable and fair. Alan Greene was a great pleasure to work with. More

by CHAUTH
Recommend Dealer
Yes
Employees Worked With
Alan greene
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Jan 17, 2024 -

Mall of Georgia Ford responded

HI there, thank you for your review. We are happy to hear Alan provided you with great service. We hope to see you again.

Helpful
January 08, 2024

Salesman was excellent. Everyone was helpful and pleasant. If there was a way to speed up the process that would be great. More

by sgodfrey2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek
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Jan 17, 2024 -

Mall of Georgia Ford responded

Hi there, thank you for the review. We are happy to hear you had a great experience. We will take your feedback into consideration. Thank you for shopping with us.

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