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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
2,904 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 2,904 reviews

May 03, 2024

My truck assessment for a transmission issue was not found in 8 days without my vehicle. No communication from them for 8 days. More

by andrewg4693
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
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May 02, 2024

Friendly courteous finance man sold the windshield replacement deal which is only for minor repairs felt a little bit sold a bill of goods More

by randyreed0913
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan
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May 02, 2024

Good reliable service done in a fast amount of time with friendly service rep. Made my trip well worth the time. More

by Steve
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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May 01, 2024

Donnie us the best mechanic we have ever met. He meets/exceeds expectations every time. More

by FASTFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie, mechanic
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May 02, 2024 -

Mall of Georgia Ford responded

We're thrilled to hear that Donnie in our service department has consistently exceeded your expectations. Thank you again for choosing Mall of Georgia Ford for your automotive needs. We look forward to serving you again in the future! Sincerely, The Mall of Georgia Ford Service Department

Helpful
May 01, 2024

I was impressed how quick they came pick up the car the car change the parts and bought my car back. It was less than three or four hours. Very good job. Thank you. More

by pfonseca1864
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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May 02, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to leave this positive review! We're thrilled to hear that our service department at Mall of Georgia Ford impressed you with their efficiency. We look forward to serving you again in the future! Sincerely, The Mall of Georgia Ford Service Department

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April 29, 2024

Excellent service. Brian was very helpful in getting my Mustang back up and running for me! More

by ODEPHILLIPS
Recommend Dealer
Yes
Employees Worked With
Brian
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Apr 30, 2024 -

Mall of Georgia Ford responded

We're thrilled to hear about your excellent service experience at Mall of Georgia Ford! Getting your Mustang back on the road is our priority, and we're delighted Brian was so helpful in making that happen. His dedication to getting things done is a valuable asset to our team. Thank you for choosing Mall of Georgia Ford, and a big thanks to Brian for his outstanding service! We look forward to keeping your Mustang running smoothly for many miles to come.

Helpful
April 28, 2024

Unbelievably terrible. Manager would not stop lying to me about my vehicle. The tech killed a five month old battery. They refused to take responsibility or replace the bat More

by Nope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager of the service department
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May 02, 2024 -

Mall of Georgia Ford responded

We understand your extreme frustration and the accusations levied against our service department. We take these matters very seriously, especially any suggestion of intentional damage. Our Fixed Ops Director, Sterling Oliver, is committed to transparency and customer satisfaction. To investigate this thoroughly and ensure a fair resolution, please contact him directly at soliver@vtaig.com. He'll review the service records and discuss the situation with the technicians involved. We appreciate you bringing this to our attention and hope to regain your trust in both Ford and our dealership.

Helpful
April 27, 2024

Always pleasant and professional in both the Sales and Service areas. I recommend Mall of GA Ford. More

by GilBilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Apr 29, 2024 -

Mall of Georgia Ford responded

Thank you so much for the fantastic review! It means a lot to our team that you consistently experience pleasant and professional service, both in Sales and Service. We strive to provide a positive experience across all departments, so your feedback is truly appreciated. Thank you again for recommending Mall of Georgia Ford! We look forward to seeing you again soon.

Helpful
April 27, 2024

Trustworthy and excellent auto service from a knowledgeable Team. All my cars are serviced at this Dealership. More

by Roxanne D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen and Stephanie in the Service Department
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Apr 29, 2024 -

Mall of Georgia Ford responded

Thank you so much for the fantastic review! We truly appreciate your loyalty to Mall of Georgia Ford and for trusting us with all your car's service needs. Our team works hard to be knowledgeable and provide excellent auto service, so your kind words mean a lot. We look forward to seeing you again next time your car needs a checkup.

Helpful
April 26, 2024

Everyone was helpful, friendly, and kept me informed. I used the pickup and delivery service which was a life saver and was amazing! I will definitely be using that again as it really helped me out espec More

by FKIMZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott in service and the other gentlemen who picked up and delivered the car.
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Apr 29, 2024 -

Mall of Georgia Ford responded

We're delighted to hear about your positive service experience! It sounds like our team went the extra mile to ensure everything went smoothly. We appreciate you mentioning that everyone was helpful, friendly, and kept you informed. Creating a positive and transparent experience is important to us. The pickup and delivery service is a great option for many customers, and we're thrilled it was such a lifesaver for you! We understand how valuable your time is, and this service can help alleviate some of the stress of car maintenance. We're happy to hear you plan to use it again in the future. Thank you for choosing Mall of Georgia Ford! We look forward to seeing you again for your next service appointment.

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