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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,418 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,418 reviews

April 25, 2025

I had a great experience at this dealership. Everyone was kind and super helpful while I needed maintenance done on my car urgently. I will be back in the future. Thank you! More

by Lexie Shuler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Marvin. He was incredibly kind and knowledgeable. 5 stars
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Apr 28, 2025 -

Mall of Georgia Ford responded

Thank you for your kind words! We're so happy to hear that your experience with us was positive, especially when you needed urgent maintenance on your car. Our team works hard to ensure our customers are taken care of, and it's great to know you felt supported throughout the process. We look forward to welcoming you back in the future!

April 25, 2025

The team got me squared away on a late evening oil change. Really happy the team was able to complete the job and not have me come back. More

by Mohmalla
Recommend Dealer
Yes
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Apr 28, 2025 -

Mall of Georgia Ford responded

Thanks for taking the time to share your experience! We’re glad our team could take care of your oil change later in the day and get everything handled in one visit—that kind of flexibility can make a big difference. It’s great to know you left happy and that we could help make things more convenient for you. We appreciate your business and look forward to seeing you next time!

April 24, 2025

Always easy to make an appt and people are always nice from start to finish More

by Heidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 25, 2025 -

Mall of Georgia Ford responded

Thank you for the kind words! We’re happy to hear that scheduling is easy and that you’ve had great experiences with our team from start to finish.

April 24, 2025

Job completed in reasonable time withou delays. Kept in contact as needed. We've used them before, we'll be back. More

by Ronaldknorman
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jesse Fierro
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Apr 25, 2025 -

Mall of Georgia Ford responded

Thank you for your continued trust in us! We're glad to hear the job was completed on time and that communication was smooth. Looking forward to seeing you again!

April 24, 2025

I liked their Customer Service follow up from Billy Heilein. Also liked the conveniece of their pick up service too. They were interested in my feedback. More

by klritter
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Heinlein
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Apr 25, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear you had a positive experience with Billy's follow-up and our pickup service. We appreciate you taking the time to share your thoughts!

April 24, 2025

They always take care of my truck, oil changes with tire rotations and if there are any issues they explain it to me in detail. Professional and friendly More

by plasalata
Recommend Dealer
Yes
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Apr 28, 2025 -

Mall of Georgia Ford responded

Thank you for your kind words! It’s wonderful to hear that our team consistently takes great care of your truck and provides detailed explanations whenever something comes up. We know how important it is to feel confident in the service you receive, and it means a lot that you’ve found our team to be both professional and friendly. We appreciate your continued trust and look forward to helping you keep your truck in great shape!

April 23, 2025

Service writer listened to what I had to say and thoughtfully came up with an approach to the problem. And the problem was fixed. More

by HAROLDJSMITHSR
Recommend Dealer
Yes
Employees Worked With
I think Cason
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Apr 24, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're happy to hear that the service writer took the time to listen and provide a thoughtful solution. It's great to know that the problem was resolved to your satisfaction!

April 23, 2025

Windshield sprayer no longer works after the reservoir was replaced. Answer button in the steering wheel stopped working also. More

by NIKITA.ARMSTRONG86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Apr 24, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your concerns. We understand how frustrating it can be to experience these issues following a service visit. To ensure your concerns are reviewed properly and handled with care, we encourage you to reach out directly to Scott Tackabury at Stackabury@vtaig.com. He’ll be best equipped to look into this further. Your feedback is valuable, and we want to ensure your experience is addressed thoroughly.

April 22, 2025

Bryan Nguyen was my sales representative at Mall of GA Ford and did a tremendous job in assisting me to acquire my vehicle. His professionalism, customer service, and courtesy was above and beyond. My ove More

by J Swan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Nguyen, Sales Representative, Kevin Farmer, Finance Manager
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Apr 23, 2025 -

Mall of Georgia Ford responded

Thank you for the fantastic feedback! We're so glad to hear that Bryan provided exceptional service and that your experience at Mall of GA Ford was awesome. Enjoy your new truck, and we appreciate you choosing us for your purchase!

April 21, 2025

Marvin was so much help. Very courteous and helpful. I will definitely be coming back More

by MARIARODRIGUEZ_R15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Perez
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Apr 22, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that Marvin was able to assist you and provide excellent service. We look forward to welcoming you back!

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