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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,876 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,876 reviews

March 01, 2026

Friendly and professional The dealership was friendly and professional when dealing with my Ford Explorer More

by GRACEFAVOR_DESTINY
Recommend Dealer
Yes
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Mar 05, 2026 -

Mall of Georgia Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 01, 2026

Great fast and easy It was great service, guys were very nice! You guys are great More

by vcaso89
Recommend Dealer
Yes
Employees Worked With
Don't remember but Santiago helped at the end
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Mar 05, 2026 -

Mall of Georgia Ford responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 01, 2026

I already did this weeks ago Everyone was pleasant. A good experience all around. No complaints. More

by glendaawtrey
Recommend Dealer
Yes
Employees Worked With
Kneico
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Mar 05, 2026 -

Mall of Georgia Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 28, 2026

I have repeatedly asked for a owners manual they won't return my calls Poor delivery. I am still waiting for a owners manual and warranty guide. They continue to blow me off. What do I need to do! More

by RNB445
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Kristian and Jose
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Mar 03, 2026 -

Mall of Georgia Ford responded

WOULD YOU PLEASE LET ME KNOW WHO YOU ARE AND WHAT VEHICLE YOU PURCHASED FROM US SO I CAN RESOLVE THIS?

Mar 03, 2026 -

RNB445 responded

Yes my name is Richard Burgess 2540 Brookhaven ln Young Harris Ga 50382

Mar 03, 2026 -

RNB445 responded

A free oil change and tire rotation at Jacky Jones Ford for all the xx Would be nice and I will change the rating to A plus My local dealer

Mar 06, 2026 -

RNB445 responded

ARE YOU GOING TO GET ME MY OWNERS MANUEL! 2025 Ranger

February 26, 2026

Excellent. Pleasant. Great. The customer service provided by Jennifer was excellent. Jennifer went above and beyond. Ford is fortunate to have her. More

by LF
Recommend Dealer
Yes
Employees Worked With
Jennifer?
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Mar 02, 2026 -

Mall of Georgia Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

February 26, 2026

Excellent. Pleasant. Great. The customer service provided by Jennifer was excellent. Jennifer went above and beyond. Ford is fortunate to have her. More

by LF
Recommend Dealer
Yes
Employees Worked With
Jennifer?
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Mar 02, 2026 -

Mall of Georgia Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

February 26, 2026

Over priced and poor diagnosis of vehicle Took a long time for them to diagnose it More

by jdorris10a
Recommend Dealer
No
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Feb 28, 2026 -

Mall of Georgia Ford responded

Hi, we are so disappointed to learn of this situation you have described. Please reach out to us at (678) 552-4334 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

February 25, 2026

Service advisors are not available for a call , 3rd time back to dealership for same issue More

by clayshy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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February 25, 2026

Otherwise ok service, but VERY expensive. Expensive, expensive, expensive. I do not know whether I can afford this. More

by seppo.somero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie
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Feb 28, 2026 -

Mall of Georgia Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (678) 552-4334.

February 25, 2026

Always professional and willing to work with me when I have time constraints. Clean and organized facility More

by dross0077
Recommend Dealer
Yes
Employees Worked With
Brian
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Feb 28, 2026 -

Mall of Georgia Ford responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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