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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,701 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,701 reviews

November 16, 2025

After an alignment they said that they couldn't put in the right measurements, but they charge the right amount... And the steering wheel now is turned, when I go straight... The technician that received More

by veroguzm
Recommend Dealer
No
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Nov 17, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We’re glad to hear that the technician who assisted you was polite and attentive. At the same time, we understand how frustrating it is when a service does not fully resolve the issue, especially after being charged for the work. Your comments are important in helping us ensure that our services meet expectations and that any concerns are addressed thoroughly. If you’d like us to review this alignment issue further, please reach out to Chad Jackson at cjackson01@vtaig.com so we can assist you directly.

November 16, 2025

Purchased the works and expected the fluids to be checked and filled. Recently needed to use windshield wipers and the washer fluid ran out after a few squirts....It wasn't topped off. More

by nicolinif
Recommend Dealer
No
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Nov 17, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We’re glad you chose our full-service package, and we understand how disappointing it is when expectations aren’t fully met. Your experience helps us reinforce attention to detail in our service processes to ensure every vehicle leaves properly maintained. If you’d like us to review this service, please reach out to Chad Jackson at cjackson01@vtaig.com so we can assist you directly.

November 16, 2025

Awful, unprofessional, unprepared, non-user friendly. Unfeeling. An awful experience, I will not return to this location. They need an entire overhaul from higher management down. More

by Pleslie59@yahoo.com
Recommend Dealer
No
Employees Worked With
Martin
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Nov 17, 2025 -

Mall of Georgia Ford responded

Thank you for taking the time to share your feedback. We understand how discouraging it can feel when an experience does not meet expectations, and we take comments like yours seriously. Feedback like this helps us identify areas where our processes, communication, and overall approach can be strengthened to provide a more professional and welcoming environment. We would welcome the opportunity to discuss your experience further. Please reach out to Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig.com so we can address your concerns directly.

November 16, 2025

This dealership is the place to go. Everything was great, and they did everything that they said they do and more. My salesman had went home and it was almost closing time and they wait More

by lawsongaither
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2025 -

Mall of Georgia Ford responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 14, 2025

Mobile service technician was polite and on time. Did excellent work in a timely manor with no mess! Will be using aging for all available mobile services. More

by ANDY@GLAWSONELECTRIC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2025 -

Mall of Georgia Ford responded

Thank you for the great feedback! We're thrilled to hear our mobile technician was polite, punctual, and completed excellent work while keeping everything clean. We appreciate your trust and look forward to serving you again with our mobile services.

Nov 19, 2025 -

Mall of Georgia Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

November 14, 2025

Since I purchased my explorer on sept 20 nothing but great service 1st time going to serve to change my oil and anti freeze flush everything was class and upfront I use to work for ford in queens NY More

by Arnold D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Nov 14, 2025 -

Mall of Georgia Ford responded

Thank you, Arnold! We're thrilled to hear about your positive experience with your Explorer and recent service visit. Your background with Ford gives you great insight into quality service, and we're honored you continue choosing Ford. Thanks for recommending Mall of Georgia Ford Service!

November 12, 2025

Great communication. I knew what was going on the entire process I will be recommending More

by michelle.armour
Recommend Dealer
Yes
Employees Worked With
Bryan
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Nov 12, 2025 -

Mall of Georgia Ford responded

Thank you for your review, Michelle! We're delighted to hear you found our communication excellent throughout the process. Keeping customers informed is something we truly value, and we deeply appreciate your willingness to recommend us. Thank you for choosing Mall of Georgia Ford!

Nov 13, 2025 -

Mall of Georgia Ford responded

We are happy we could make your experience a positive one! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 12, 2025

Adrain listened to everything I said about needs versus wants. And was able to get me into the vehicle I needed that had a lot of the wants too. More

by jcarlile04
Recommend Dealer
Yes
Employees Worked With
Adriana and Seong
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Nov 13, 2025 -

Mall of Georgia Ford responded

Thank you for the great feedback! We're thrilled that Adrain listened to your needs and helped you find the right vehicle with the features you wanted. Your satisfaction means everything to us. We appreciate you sharing your positive experience at Mall of Georgia Ford.

November 10, 2025

All good Got me in and out in a timely manner Made it all good More

by GREGDORTCH30
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Nov 11, 2025 -

Mall of Georgia Ford responded

Thank you for the positive feedback! We're glad we could get you in and out efficiently while taking care of everything you needed. We appreciate your business and look forward to serving you again.

November 09, 2025

Carlos made it simple, he handled everything I asked of him. Very professional It was the best experience I've had over there in a while.. More

by STEPHENEBAKER1
Recommend Dealer
Yes
Employees Worked With
Carlos
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Nov 11, 2025 -

Mall of Georgia Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are always more than happy to assist you if anything else comes up. Take care!

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