Mall of Georgia Ford

Excellent Service Fast service, quick availability, prompt response once the appointment was made, and great waiting area. I have used the service center twice and hav Fast service, quick availability, prompt response once the appointment was made, and great waiting area. I have used the service center twice and have had a good experience both times. More

Went in for a new key I called to get a price to have a new key made. I just got off the phone with a locksmith, his price was $169. Knowing the dealership always charges t I called to get a price to have a new key made. I just got off the phone with a locksmith, his price was $169. Knowing the dealership always charges the max, I called anyway. Oscar gave me a price of $135. I asked if I needed an appointment or can I just stop in. I was told it was dead, c'mon in, it will take about an hour. In the hour it took me to get there, it got very busy for Oscar. Alan stepped up and took care of me. One hour turned into two hours. Alan was apologetic, the mechanic was having trouble logging into their computer system. A while later, Alan came out and told me we had a problem. They cut a key with the fob built in, when my key was separate from the fob. Alan explained that there was about a $100 difference, and I explained that I wasn't going to pay it. Alan left and when he came back, he said we were all set. Instead of eating the whole cost of the miscut key, and cutting me just the key, he gave it to me for the price I was quoted. They did the right thing, without me having to fuss. It was the right business decision, and it got them a 5 star rating because of it. I'm sure the parts department wasn't happy, but I was. More

Amazing customer service Everyone who helped me was extremely kind and conscious of my needs and what I could afford. Adrian was an extreme help and a delight! Would definitel Everyone who helped me was extremely kind and conscious of my needs and what I could afford. Adrian was an extreme help and a delight! Would definitely recommend people to go see him! More

This was all warranty work. Tony in Service did a great job taking care of my wife’s 2018 Ford Explorer. Tony made sure the seat was sewn back well. And trim piece was replaced o Tony in Service did a great job taking care of my wife’s 2018 Ford Explorer. Tony made sure the seat was sewn back well. And trim piece was replaced on passenger door. Thank you More

Review Shawn did a great job of setting up the vehicle! Ken in finance was awesome and had my wife in and out in less than 10 minutes! Shawn did a great job of setting up the vehicle! Ken in finance was awesome and had my wife in and out in less than 10 minutes! More

Ask for Marilyn... aways good service! I always have great service at this dealership. Marilyn Muir is by far one of the best service writers I have ever had. She’s honest, open, explains w I always have great service at this dealership. Marilyn Muir is by far one of the best service writers I have ever had. She’s honest, open, explains what you need and when you need maintenance service done for your car. I drive nearly 30 minutes just to have her and the MOGF mechanics service my car. Ask for her and you won’t go wrong! More

Had a service The service is always fast and reliable. I can not find any reason to go to a different place get my car done. Keep up the great works guys! The service is always fast and reliable. I can not find any reason to go to a different place get my car done. Keep up the great works guys! More

Great Service Wonderful team and easy to purchase process. Will be back! They went above and beyond to ensure I understood what they were doing and why. Made it fun Wonderful team and easy to purchase process. Will be back! They went above and beyond to ensure I understood what they were doing and why. Made it fun!! More

Replacement of sunroof glass. Very good service. Our service representative, Alan was exceptional with an unusual problem and dealing with ford to solve our warranty claim. We are Very good service. Our service representative, Alan was exceptional with an unusual problem and dealing with ford to solve our warranty claim. We are quite pleased. More