Mall of Georgia Ford

Excellent experience Everyone I was in contact with in the service department was very helpful and polite. I would recommend Mall of Georgia Ford to all my friends and fam Everyone I was in contact with in the service department was very helpful and polite. I would recommend Mall of Georgia Ford to all my friends and family! More

My Fleet Vehicle Service Danny was Great about getting My Fleet Vehicle taken care of as He has done several times before. I just call Him a day of two ahead and it has been Danny was Great about getting My Fleet Vehicle taken care of as He has done several times before. I just call Him a day of two ahead and it has been flawless! Very nice waiting area with CLEAN bathrooms. Thank You! More

2016 F250 Bought a used 2016 F-250 and everything took less than 4 hrs from start. Traded in my 2007 F-250 with275,000 miles and still running great Bought a used 2016 F-250 and everything took less than 4 hrs from start. Traded in my 2007 F-250 with275,000 miles and still running great More

Would've been 5 stars but... Chaz and Chris from the pre-owned lot deserve 5 stars. I really appreciate everything they did to help us get top where we wanted to be in a vehicle a Chaz and Chris from the pre-owned lot deserve 5 stars. I really appreciate everything they did to help us get top where we wanted to be in a vehicle and in payment. Everything was great until my wife and I, were sent to the main building to meet with the finance lady. It's not often I get to be the customer, but this woman started out treating me as if I was an ignorant teenager who had never purchased a vehicle. After she decided to tell me it wasn't possible to get a lower interest rate, and why she was right, another offer came in at a lower rate by over 1%. I called my bank who would give me an interest rate 2% lower, just couldn't meet the length that the other banks offered. So not only was she tree one who was wrong, she was ignorant to the matter of which she was speaking. Then after that she hounded my wife about a warranty after she said "no" at least 4 times, and then made my wife feel like she thought we couldn't afford it as if she was looking down on us. I had told her from the beginning I wasn't interested in it. I know she gets a commission from the warranty sales, but that was ridiculous. She was acting as if she was broke and had to have the commission. It was finally so bad with her that my wife and I left in the vehicle we already owned and canceled the purchase, and drove the 2 hour trip home. On the way home, Chris called and apologized, and offered for us to come back on a different day and deal with a different finance person. Due to my work schedule we had top wait two more days and then drive from South Carolina back to the dealership to complete the deal. I would purchase another vehicle from your dealership, and would recommend the dealership, but I will not complete a purchase if it requires me or my wife to have any contact with the same woman. I will also warn anyone I recommend to the dealership about the woman so they don't have to deal with her. It should be noted that the only reason we returned to finalize the purchase, was because of the experience we had with Chris and Chaz. I am in a public relations profession, and this woman would be fired or worse in my profession. If my wife and I become a return customer, it will be only because of Chris and Chaz. It is in my opinion that this woman has no business dealing with the public, I promise I'm not the only person to have issues with her personality, with her attitude I'm sure she's rubbed several others the wrong way, and that's not good for business in sales. More

New key Needed a new key and for it to be programmed/ synced for my 2018 F150. Mall of Georgia Ford has great service and amenities in the waiting area! Needed a new key and for it to be programmed/ synced for my 2018 F150. Mall of Georgia Ford has great service and amenities in the waiting area! More