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Mall of Georgia Ford
Buford, GA
3,514 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 3,514 reviews
May 06, 2019
Superior Customer Service Best buying experience ever! I was treated like royalty at every level of the buying experience. The young salesman explained all the options and feat Best buying experience ever! I was treated like royalty at every level of the buying experience. The young salesman explained all the options and features of my new Ford Ranger. The finance Lady worked tirelessly to help me in every step of financing a new truck with no credit history. She helped me obtain the documents required to get my Disabled Veterans tag, and my waiver of advalorem tax. The Lady at the parts department was wonderful when I asked about a new tonneau cover. She was able to have it installed "on the spot". The service department was so courteous and professional and the installation was perfect! I don't want to forget the receptionist, the sales manager, the guy that cooked the hot dogs, or the employee at the parts department that later offered me a cup of coffee and a snack. Truly amazing service at every point! More
by fieldsrussell
Verified CustomerEmployees Worked With
Jessica Slaughter
May 06, 2019
Great Service Very professional, kept me updated with status courteous, concerned about vehicle condition and my requests were met. Very rapid with results. Genui Very professional, kept me updated with status courteous, concerned about vehicle condition and my requests were met. Very rapid with results. Genuine interest in completing. More
by Throndor
Employees Worked With
Matt
May 06, 2019
Worst service center I’ve ever been to. I waited two and a half hours for an oil change that was scheduled a week in advance AND that I showed up to 30min early! The oil change itself took a I waited two and a half hours for an oil change that was scheduled a week in advance AND that I showed up to 30min early! The oil change itself took about an hour and half which is fine. My issue is that after they finished my oil change they put my car on the rack to check the alignment. The lady told me my car was on the rack and it would only take about 20 min. An hour goes by and I get up and see my truck parked outside the service garage. At this point I assume my truck is ready and ask what the hold up is. Come to find out they took my truck OFF the alignment rack and serviced who knows how many cars before mine, when mine was already on the xxxx rack!! I don’t know if some of the other service reps bullied their customers in front of me or what happened, but the point is I’ll never return to that service center again. The service rep did give me my oil change for free, which was nice, but the point is I had things to do and I would’ve paid $100 just to get out on time! It is not a good look to have your customer telling their friends and family that they waited two and a half hours for an oil change that was scheduled A WEEK IN ADVANCE!!! More
by Paulwilson425
Employees Worked With
Thought her name was Katelyn?
May 06, 2019
Exceptional People and Excellent Service James was our sales person. He was exceptional, polite, and quick. Kevin was our finance guy, and also was a pleasure to work with. My wife usually ha James was our sales person. He was exceptional, polite, and quick. Kevin was our finance guy, and also was a pleasure to work with. My wife usually hates car buying, and even she had a pleasurable experience. We wouldn't hesitate to buy from these folks again. More
by DukeD
Employees Worked With
Kevin, James Shellaugh
May 05, 2019
Great service Alan my service advisor is wonderful. And Sterling who I upper management for service and will do his best to help if he can.butt Alan is Johnny on th Alan my service advisor is wonderful. And Sterling who I upper management for service and will do his best to help if he can.butt Alan is Johnny on the spot when it comes to getting my car in and out in a timely manner. I have No problem driving an hour to get my car serviced even just an oil change. Thanks for all you do More
by manicely
Employees Worked With
Alan Greene and Sterling
May 04, 2019
Oil change Mr. Greene has excellent customer service, he was very knowledgeable and helpful when it came to my truck. He gave me his suggestion on what I should Mr. Greene has excellent customer service, he was very knowledgeable and helpful when it came to my truck. He gave me his suggestion on what I should do to maintain my truck and what order I should get them done . Thank you ford mall of ga for a welcoming and helpful experience. -Alston More
by FordF1502013
Employees Worked With
Alan Greene
May 04, 2019
Purchase was made Nigel ..Chris and Ken Brewer were such a great help ...they were great to work with and helped out so much with our deal. Very thankful for them Nigel ..Chris and Ken Brewer were such a great help ...they were great to work with and helped out so much with our deal. Very thankful for them More
by franciemarlene
Employees Worked With
Nigel maynard, Ken Brewer, Nigel Maynard
May 04, 2019
Nice and easy Everyone was nice and not pushy. Comfortable atmosphere. Our fourth vehicle from this dealership. Large selection to choose from. I would recommend th Everyone was nice and not pushy. Comfortable atmosphere. Our fourth vehicle from this dealership. Large selection to choose from. I would recommend this dealership to friends and family. More
by swilk72
Employees Worked With
Rasa , Chris Smith, Rasa Perkūnas
May 04, 2019
Always Great I recently bought a second Ford and took it here for service. I was greeted promptly and the costs were reasonable. Since it was used and I had just I recently bought a second Ford and took it here for service. I was greeted promptly and the costs were reasonable. Since it was used and I had just bought it they recommended certain services but gave a clear explanation of each and didn't pressure me to do unnecessary things. The oil change and air filter replacement was done super quick, under 30 minutes. They also have a nicely redone waiting area and although it was busy, everyone was kept moving. My service advisor was very friendly and informative. I have always had a good experience here, especially since they remodeled the waiting area, I would highly recommend! More
by FordguyGA
Employees Worked With
Marilyn Muir
May 04, 2019
Oil change and recall service I called and spoke with Matt, he said I could bring the truck in between 7:30 and 9. So I arrived and left the truck a half day and the service was co I called and spoke with Matt, he said I could bring the truck in between 7:30 and 9. So I arrived and left the truck a half day and the service was completed with excellence More
by RAY51
Employees Worked With
Matt
