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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,798 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,798 reviews

January 08, 2026

Great service, excellent customer service, and comfortable waiting area. I would definitely schedule service there again. More

by uipcave1825
Recommend Dealer
Yes
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Jan 09, 2026 -

Mall of Georgia Ford responded

Thank you for sharing your wonderful experience! We're thrilled our service advisor kept you well-informed and that you found our service efficient with a comfortable waiting area. Your feedback means so much to our team!

Jan 10, 2026 -

Mall of Georgia Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 07, 2026

I waited with my dog. Everyone loved her. Backup camera system was fixed and I paid More

by Andy.milot
Recommend Dealer
Yes
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Jan 07, 2026 -

Mall of Georgia Ford responded

Thank you for visiting Mall of Georgia Ford! We're glad everyone enjoyed meeting your dog and that we could successfully fix your backup camera system. We appreciate your business and hope to see you both again soon!

January 07, 2026

Mall of Georgia Ford Service Dept handled my vehicle quickly and were prompt with great customer service. More

by matthewghardee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2026 -

Mall of Georgia Ford responded

Thank you for your review! We're delighted to hear about your positive experience with our efficient service and excellent customer care at Mall of Georgia Ford. We appreciate your feedback and look forward to serving you again!

January 06, 2026

Call me. I spoke with Jeffrey. The dealer failed to replace a part under warranty. Stating that they didn't think it could covered. They directed me to the cu More

by Me22
Recommend Dealer
No
Employees Worked With
Call me
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Jan 07, 2026 -

Mall of Georgia Ford responded

We appreciate you taking the time to share this feedback, as our goal is always to help guide customers through warranty processes with care and clarity. We strive to act in our customers’ best interests and work within manufacturer guidelines to reach the right resolution. Input like this helps us evaluate how we can better support future visits and communication. Please contact Chad Jackson at cjackson01@vtaig.com if you’d like to discuss this further.

January 04, 2026

Had problems with audio was told that technician did hard reset and screen was black and would not come back. Paid $890.40 to order part and went out to leave and screen was working came home wife got online More

by JODYCOLE8
Recommend Dealer
No
Employees Worked With
Jennifer
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Jan 06, 2026 -

Mall of Georgia Ford responded

We approach every repair with the goal of addressing concerns thoroughly and ensuring systems are functioning as expected. Our service team works with care to diagnose issues and recommend solutions intended to support long-term reliability. Input like this helps us continue improving how we communicate and prioritize concerns during visits. Please contact Chad Jackson at cjackson01@vtaig.com so we can review your concerns directly.

Jan 07, 2026 -

Mall of Georgia Ford responded

Hi, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (678) 552-4334 so we can make your experience a positive one.

January 03, 2026

Very friendly, helpful and advise accordingly. Service is timely... waiting area is clean with snacks, coffee, water. The best part is they provide free shuttle services to wherever you want to More

by Aggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2026 -

Mall of Georgia Ford responded

Your positive feedback truly means the world to us at Mall of Georgia Ford. We're thrilled to hear that our team provided you with such supportive guidance and that you found everyone so welcoming. It's wonderful that our service timing worked well for you and that you appreciated the comfortable waiting area with refreshments. We're especially pleased that our complimentary shuttle service made your experience more convenient - we know how valuable your time is. Your recognition of our commitment to exceptional customer care motivates our entire team to continue delivering the quality service you deserve.

Jan 07, 2026 -

Mall of Georgia Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

January 02, 2026

Always go out of there way to accommodate the customer, fast and smooth with sale. More

by HOLMBERGRICHARD16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2026 -

Mall of Georgia Ford responded

We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 01, 2026

I was so glad they came and got my car and returned it. I was able to stay in contact throughout my whole ordeal. Awesome service. Mr. Kelvin sure made me feel good about leaving my car here and it drives More

by Lindapegues164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin
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Jan 02, 2026 -

Mall of Georgia Ford responded

Thank you for the positive feedback! We're glad our pickup and delivery service made things convenient for you, and that our communication throughout the process helped. It's great to hear your car is running smoothly. We look forward to serving you again at Mall of Georgia Ford.

Jan 03, 2026 -

Mall of Georgia Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 01, 2026

He was very kind patient and provided the information I asked for Mature, intelligent professional More

by chriskehl
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Turnbull
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Jan 02, 2026 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience with us at Mall of Georgia Ford. We're delighted to hear that our team member demonstrated kindness and patience during your visit and provided all the information you needed. Your recognition of our professional approach means a great deal to us.

Jan 03, 2026 -

chriskehl responded

You’re welcome, can I get a free Ford hat to wear in my Subaru?

Jan 03, 2026 -

Mall of Georgia Ford responded

We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 31, 2025

I have always had a really positive experience until my last visit. I got an update done on a software recall and it's caused my check engine light to stay on continuously. They are telling me it's my Cata More

by sjhiggs23
Recommend Dealer
Yes
Employees Worked With
I'll
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