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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,167 Reviews

2,167 Reviews of Mall of Georgia Ford - Service Center

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September 21, 2022

I came in for a recall notice. The staff was professional and friendly. They set up an appointment and had my car back later that same day - I wasn't expecting it until the next da More

by B
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob
Sep 22, 2022 -

Mall of Georgia Ford responded

Thank you for your positive review!

September 20, 2022

Service was great Kevin Farmer got me an appointment was able to drop off truck and get brakes replaced More

by No name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Knuckles
Sep 21, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 20, 2022

I knew exactly what I was getting with my service, however, I did not need a cabin air filter because I had already done that. They didn’t look at it probably just based on miles? More

by Mmedley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t recall name. New guy.
Sep 21, 2022 -

Mall of Georgia Ford responded

Thank you for your feedback!

September 19, 2022

We dropped off the truck for service many service needs. All items were completed To satisfaction in a short period of time. I highly recommend this dealership for service. More

by Derek.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Sep 20, 2022 -

Mall of Georgia Ford responded

Thank you for your positive review!

September 19, 2022

I took my truck here because the engine light came on. The engine light was on for a minor issue and they told me I had to replace the whole engine. They are such a scam. Don't take your car here for a re More

by JD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benjamin Jones
Sep 23, 2022 -

Mall of Georgia Ford responded

We are very sorry to hear that your experience was less than satisfactory. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

September 19, 2022

Great service writer and great detail service. Completed work timely and kept me up to date More

by DAN@RDKPRODUCTS.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian James
Sep 20, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

September 18, 2022

I did not really like my service writer's attitude. The old guy I used to have (Tony... I think it was) was 100% better. More

by CHRIS@KEELINGHOMEINSPECTIONS.COM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Knuckles
Sep 22, 2022 -

Mall of Georgia Ford responded

Thank you for letting us know, and we apologize for the experience you had. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

September 17, 2022

It was very expensive to just replace the water pump but they were courteous and kept me informed and worked with me on a rental while repair was made. More

by bjimlake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Tyler
Sep 20, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 17, 2022

Bob Helped Immensely With My F-250. Would Recommend Highly. Will Be Coming Back! Thanks More

by COLLEENHENDRICKS17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Sep 20, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

September 17, 2022

The service helped me because I had to wait so long . Gave me a more of a discount for my patience .. More

by Cfparker7
Recommend Dealer
Yes
Employees Worked With
Brian James, Matt Knuckles, Cason Stewart, Benjamin Jones, Matthew Tyler
Sep 20, 2022 -

Mall of Georgia Ford responded

Thank you for your feedback!

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