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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,165 Reviews

2,165 Reviews of Mall of Georgia Ford - Service Center

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September 16, 2022

Service center procedure was well designed and communication was top notch. They even gave me a Lyft home More

by Clarkgimbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Sep 18, 2022 -

Clarkgimbert responded

Great experience, Bob took good care of me and my truck

September 16, 2022

Brian is efficient and courteous. He makes his customers feel important. Thanks for all you do. More

by Jarvais_Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian James
Sep 19, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

Sep 21, 2022 -

Jarvais_Wilson responded

You are welcome and please give Brian my sincere thanks for the work completed on my Expedition.

September 16, 2022

If you dont know alot about cars, then they will try to squeeze as much money out of you as possible. More

by AGUSTINMARTINEZ63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian James
Sep 22, 2022 -

Mall of Georgia Ford responded

Thank you for taking the time to leave a review, even if your experience wasn’t great. We’re sorry to hear we did not meet your expectations. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

September 15, 2022

Have brought my two vehicles in for service several times now and have received top-tier service working with all the advisors and management team. Thank you MOGF Service Team! More

by LEFRAZ1076
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Greene, Brian James, Matt Knuckles, Cason Stewart, Benjamin Jones, Matthew Tyler
Sep 16, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

September 15, 2022

I took my truck to Mall of Georgia Ford for its 80000 mile service. The Service Department was clean and its crew was efficient, as is customary. My service representative, Scott, outlined the scope of More

by losblagg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 16, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

September 15, 2022

It’s easier to rank a dealer five stars when everything goes right but when things go wrong it’s how they react to those things that makes a difference. Cayson and Sterling stepped up to the plate and made More

by OKEITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling(Service manager), Cason Stewart
Sep 16, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 15, 2022

Thanks Good services I will recommend them they do everything I need Thanks for services More

by Jacky129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian James, Matt Knuckles, Cason Stewart, Benjamin Jones, Matthew Tyler
Sep 16, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 15, 2022

For the most part I am happy with my service. I wish they had caught one thing while it was there because now I have to take it back and leave it a few days. But at least it should be under warra More

by vickikbarton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Sep 16, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

September 14, 2022

We worked out a great plan that we were both happy with and I appreciated their support and hard work! More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Varner
Sep 15, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

September 14, 2022

Nice place to take your car for service and wait there for it while the vehicle is worked on. More

by Joel Vega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can not remember
Sep 15, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

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