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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,168 Reviews
Call Service Center (678) 515-9339

2,168 Reviews of Mall of Georgia Ford - Service Center

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July 17, 2022

The team at Ford is always friendly and efficient from the check in process forward. I’ve never had a bad experience here! More

by Rlellis1101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Jones
Report | Print
Jul 18, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

July 17, 2022

We have driven Fords for many years. Mall of Georgia Ford has always given us great service we will continue to buy Fords at Mall of Georgia Ford. They are a five star rating on servic More

by 4donnajdowlerDonnaD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Report | Print
Jul 17, 2022 -

4donnajdowlerDonnaD responded

Thanks Mall of Georgia Ford for the chance to send this review.

Jul 18, 2022 -

Mall of Georgia Ford responded

Thank you, 4donnajdowlerDonnaD! We appreciate you, and are proud to take care of you as our Mall of Georgia Ford Family Member. Have a beautiful day!

July 17, 2022

Some of the customer service representatives need more training and personnel customer care. Thank you More

by MR_DXR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian James, Matt Knuckles
Report | Print
Jul 18, 2022 -

Mall of Georgia Ford responded

Thank you for your feedback!

July 17, 2022

Best Ford dealer hands down. They have always been fair on anything i have ever had done. More

by stevepitts54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
Other Employees : Brian James, Matt Knuckles, Cason Stewart, Benjamin Jones
Report | Print
Jul 18, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

July 16, 2022

Benji Jones was very helpful to me today I felt very comfortable after learning today More

by Zeew66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Jones
Report | Print
Jul 18, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

July 16, 2022

Did not execute what was requested. Problem is exist. Not very forthcoming. Ilybe going to a different dealership. More

by mac_thom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
Aug 04, 2022 -

Mall of Georgia Ford responded

Mac, we appreciate that you trusted us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

July 16, 2022

Bad service hard to communicate they never answer the phone. When they answer they told me nobody is available They keek my truck for two days and when I ask they told me they don't have the parts. The d More

by MARLON.VALDEZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Customer service
Report | Print
Aug 04, 2022 -

Mall of Georgia Ford responded

Marlon, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

July 15, 2022

I’ve been taking my truck to get serviced ever since it was new. I have not had any problems that wasn’t handled. More

by harleygolfer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Jul 18, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

July 15, 2022

Fast and friendly service. Keep you updated on your car as it is being serviced. Very nice waiting room. More

by TLAND3121954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brislin
Report | Print
Jul 18, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

Jul 18, 2022 -

TLAND3121954 responded

Great dealership when purchasing a car an a great service department after the purchase.

July 14, 2022

After performing a complete front brake, the caliper was left loose and I had to towed my car after finding about it while driving in the highway. More

by MARTA.REYES42
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Cason Stewart
Report | Print
Jul 18, 2022 -

Mall of Georgia Ford responded

Marta, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

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