Back

Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,188 Reviews

2,188 Reviews of Mall of Georgia Ford - Service Center

Sort by
February 04, 2022

The service advisor Michael was great. This the second time I had him. I plan to request him again. More

by FGUNTHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor Michael
Feb 07, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

February 04, 2022

Excellent service. Kept me up to date during the service. Also explained a recommendation of additional service that could be completed More

by davidstreby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian in service
Feb 09, 2022 -

Mall of Georgia Ford responded

Hi davidstreby, thank you for your feedback and compliment. We're happy to hear that your service with us was to your satisfaction, though we noticed that your review is score a 1-Star. Might that have been a mistake? If there's anything at all that may have led you to feel dissatisfied with your experience with us, please reach out to Lindsey at LFrazier@Mogf.com to further discuss and find a possible remedy. Thank you again, and have a great day!

February 04, 2022

Very timely and great, responsive serviceHelped make Very timely and great, responsive service Helped make sure my auto warranty paid for all covered service. I saved over $1800! Thank You More

by elarue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service , Jadon Haynes
Feb 04, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

February 03, 2022

Well, here's one I was very interested in looking for a used or possibly new Ford Edge 2022 . This is my 2nd owned Ford Escape and I am looking for a new retirement vehicle so I love the Ford Edge and I More

by dnewsom
Recommend Dealer
Yes
Employees Worked With
Angel, Service Rep. & Hayden, Car Tech.
Feb 04, 2022 -

Mall of Georgia Ford responded

Thank you for taking the time to write your review. We are truly sorry we were unable to provide you with a 5-star experience. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. If you have any further questions, please reach out to Lindsey Hester at lfrazier@mogf.com.

February 01, 2022

Alan was so great! He was helpful and always kept in touch throughout my service. More

by abby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan
Feb 02, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, Abby!

January 31, 2022

The service department has been very professional every time we have brought our truck in for service. More

by genedebra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Feb 01, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

January 26, 2022

Brian was very informative and it was nice dealing with him he did a great job More

by V8ford50
Recommend Dealer
Yes
Employees Worked With
Bryan Jones
Jan 27, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

January 24, 2022

forgot to tighten my oil filter on my gt350 and it was leaking oil. They "fixed" it but it kind of ruined my sat. Honestly, i have three fords i bring here and there is almost always some issue. Nothing r More

by patrick.henson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
i do not remember
Jan 25, 2022 -

Mall of Georgia Ford responded

Hi patrick.henson, Thank you for taking the time to leave feedback. We'd like the opportunity to learn more about your experience to see if there's a way to remedy things, and better assist you moving forward. Please reach out to Lindsey at LFrazier@MOGF.com.

January 24, 2022

Quick/ friendly/ waiting area very large comfortable chairs and recliners with a place for laptop Large screen tvs - gourmet srinks More

by Kbogdanoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Diehm
Jan 25, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

January 24, 2022

I have always great service at Mall of Georgia Ford with my cars. Tony is the best. I am very pleased. More

by AWAALAND
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony - Service Rep
Jan 25, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

...
133
...