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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,183 Reviews

2,183 Reviews of Mall of Georgia Ford - Service Center

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December 13, 2021

Love Tony, always excellent service and timely. Will always use for all our vehicles. Thanks More

by kerribrasseaux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eliot Matias
Dec 15, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback for Tony!

December 11, 2021

Matt Knuckles is a profile Service advisor for Mall of Georgia Ford. He delivers World Class Service. Thank you Matt! More

by Mike.Gottschling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles in service. 5 stars!, Matt Knuckles
Dec 13, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

December 11, 2021

Best thing about MOG Ford service is Tony Owen. Always a pleasure to deal with him. Technicians are not the best. Came back for a leaky shock replacement under warranty and they said nothing wrong. Car is s More

by haney22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
Dec 15, 2021 -

Mall of Georgia Ford responded

Hi haney22, Thank you for your feedback, though we're sorry to hear about the issues you've been experiencing. We'd love the opportunity to further discuss things and see what we can do to keep you as one of our valued customers. Please reach out to Alan Greene at AGreene@MOGF.com. Thank you again, and have a great day.

December 10, 2021

Tony Owens does a great job as do the ladies at the payment counter, valets and service technician(s). More

by Viar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Owens
Dec 10, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review!

December 08, 2021

These guys knocked it out of the park with my vehicle. I struggled with other dealers (closer by) and Mall of Georgia Ford was the ONLY one that was willing to go the extra mile. That's why I will continue More

by DavidSkinner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Greene
Dec 09, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

December 08, 2021

I take all my ford vehicles there and Tony is my go to guy that always takes care of me and my company vehicles! More

by Bulldogcarts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 09, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review!

December 08, 2021

Very professional and very quick service.i would not take it anywhere else but here. More

by Giar Salmeron21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony owens
Dec 09, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, Giar!

December 05, 2021

I was glad to get my car in for service on the same day even though it was after 10 am and car is running good since then . More

by cvaden2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts people
Dec 06, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

December 04, 2021

This was the worst car buying experience and service center I’ve ever been to. I will never recommend anyone to go here. I rate it a 0 of 10. Matt Parent More

by mattnparent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Worked with service department. Brian was terrible.
Dec 06, 2021 -

Mall of Georgia Ford responded

Thank you for your feedback, mattnparent. We're so sorry to hear about your experience with us, and would like to learn more about the situation to see if we can find a resolution to better assist you. Would you please reach out to Lindsey Frazier at LFrazier@MOGF.com? Thank you again, and have a great day.

December 02, 2021

The employees here are worth the visit. Always very helpful and willing to go the extra step to make sure you are taken care of while you're there. I would definitely recommend them if you need servic More

by Jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen, Service Manager
Dec 03, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

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