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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,160 Reviews
Call Service Center (678) 515-9339

2,160 Reviews of Mall of Georgia Ford - Service Center

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December 29, 2024

Kept appointment on time. Didn’t have too wait too long. Explained work that was needed next service. More

by SIMSFAM4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department 4stars
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Dec 30, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We're pleased to hear that your appointment started on time and that your wait was minimal. It's great to know that our team provided clear explanations about the work needed for your next service. We appreciate your trust in us and look forward to assisting you at your next visit!

December 28, 2024

Great service and very fast. I really appreciated everything they did to fix the issue with the recall on my vehicle. More

by mrsclpullum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Report | Print
Dec 31, 2024 -

Mall of Georgia Ford responded

Thank you for your review! We’re so glad to hear that you appreciated the quick and efficient service our team provided in addressing the recall on your vehicle. Taking care of our customers’ needs is always our top priority. If you ever need assistance in the future, we’ll be here to help!

December 28, 2024

Crowded service drop off, unclear and unintuitive service advisor lobby area, ungodly wait times for completion, and have to call in for updates because you’ll never hear back when your vehicle is ready. More

by Alexxxx89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Dec 31, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We’re sorry to hear about the challenges you experienced with our service process. We understand how frustrating long wait times, unclear instructions, and lack of communication can be, and we apologize for falling short of your expectations. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can address your concerns directly and work on making improvements. We value your input and appreciate the opportunity to provide you with a better experience moving forward.

December 27, 2024

Every time I go to this dealership for service is a great experience. They are very professional and always do a great job of keeping me updated on my progress. More

by LBULLOCK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We're so glad to hear that you consistently have a great experience with our service team. Keeping you updated on your progress is important to us, and we appreciate your recognition of our professionalism. We look forward to serving you again in the future!

December 27, 2024

Robert was incredibly helpful and not pushy! Michael in finance was also super helpful! Both very professional. More

by JenniferWoodside
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Robert in sales
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Dec 30, 2024 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We're thrilled to hear that Robert and Michael provided you with such helpful and professional service. Our team strives to create a comfortable and informative experience for our customers, and it's great to know that you felt supported without any pressure. We appreciate your recommendation and look forward to serving you again in the future!

December 27, 2024

Had an appointment for a simple oil change. It took over 2 hours. Handed my key fob and I asked why it took so long, "we're busy on Fridays." Well, then don't keep so many appointments open. More

by RLBARRETT82
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
do not recall name
Report | Print
Dec 31, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback. We apologize for the inconvenience you experienced during your recent visit for an oil change. A two-hour wait, especially with a scheduled appointment, is not the level of service we aim to provide, and we regret the impact it had on your plans. Your suggestion regarding scheduling adjustments and the waiting area refresh is appreciated. To discuss this matter further and address your concerns, please contact Scott Tackabury at Stackabury@vtaig.com. Your input is invaluable to us, and we hope to have the opportunity to regain your trust.

December 26, 2024

Great service department. Stephanie was great and gave me all details of what needs yo be done. More

by Thelegendwj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Dec 27, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We're delighted to hear that you had a great experience with our service department. Stephanie takes pride in providing clear and thorough explanations, and we’re glad she could assist you. If you have any additional questions or need further assistance, please don't hesitate to reach out!

December 26, 2024

Excellent dealership, very well organized, friendly staff...will continue to use your service center. Spent 50 years career in Auto/Commercial Truck Industry, Mall of Georgia Ford is the best I have se More

by TEPFER5766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Dec 27, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience at Mall of Georgia Ford. Our team strives to maintain a well-organized and friendly environment, and it's wonderful to know that our efforts made a lasting impression on you. We are committed to providing exceptional service and ensuring every customer feels valued and satisfied. We're delighted that you plan to continue using our service center! If there's anything more, we can do for you, please don’t hesitate to reach out. Thank you once again for your review, and we look forward to seeing you again soon!

December 23, 2024

Friendly & Helpful Staff. No pressure saying when I can my truck in for service! Stephanie is my Service Advisor and she has always been honest and helpful. More

by tammymeeks18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie in Service Department
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with our staff and that Stephanie, your Service Advisor, has been helpful and honest. We strive to provide a pressure-free environment, and it’s wonderful to know that we’ve met that goal for you. We look forward to serving you again in the future!

December 22, 2024

Mall of Georgia Ford personnel is committed to the best customer service and always exceed my expectations. More

by a.ortega1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I had interaction with several employees, don’t remember the names. Excuse me about that.
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for your outstanding review! We are thrilled to hear that the Mall of Georgia Ford team consistently meets and exceeds your expectations. Providing exceptional customer service is our top priority, and it’s wonderful to know that our efforts have made a positive impact on your experience. If there’s anything more, we can do for you or if you have any questions, please feel free to reach out. We appreciate your support and look forward to serving you again in the future!

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