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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,188 Reviews
Call Service Center (678) 515-9339

2,188 Reviews of Mall of Georgia Ford - Service Center

Sort by
November 10, 2021

Matt Knuckles, our service advisor, was very helpful and his knowledge made us comfortable with his recommendations. More

by Dana
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
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Nov 12, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review, Dana!

November 09, 2021

Quick clean very helpful Angel explend all work done asked if I had any questions told me to call More

by mwkelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel was my service rep and did GREAT
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Nov 12, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

November 07, 2021

I made an appointment to get a key made. A week later they didn't have the correct key and just used a generic. Didn't tell me in advance and I still had to pay the $250.00. More

by LCARVER50@HOTMAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jadon Haynes
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Nov 08, 2021 -

Mall of Georgia Ford responded

Hi LCarver50@Hotmail, Thank you for the feedback, though we're terribly sorry to hear about the difficulties you had with your second key. We want to make every process efficient, and easy for our Ford Family members. We'd like to learn more about your experience and see what we can do to better assist you, and prevent similar future situations. Please reach out to Customer Care Manager, Ms. Frazier at LFrazier@mogf.com.

November 06, 2021

This dealer has always been ok for me. I could always count on good service More

by helenneff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony in service
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Nov 08, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review!

November 06, 2021

Everyone is always super helpful. Communication could be better but no other problems. Really trust these guys with my car. More

by Jmcfarland3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

November 05, 2021

Took me in on time, on my way one and a half hour later. Nice More

by harwoodjerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 08, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review!

November 03, 2021

This dealership has kept all promises on time, and cost. The people are professional and friendly, and the waiting area is clean and well equipped. More

by Early bird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 04, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

November 03, 2021

They were all great I am always happy with the service there. They keep my truck running More

by neoratpack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan greene
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Nov 04, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

November 02, 2021

I went there by appointment Nov. 1, 2021 for simple maintenance service, tire rotation, etc. was charged for work that I did not ask for nor was notified about. When I brought it up, nobody could expla More

by Jerztronics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who I talked to. I spoke with the cashier and a random professional that did not actually work on my car.
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Nov 03, 2021 -

Mall of Georgia Ford responded

Hi Jerztronics, thank you for your feedback though we're sorry to hear about this experience. We'd love the opportunity to discuss this with you. We take our customer care and satisfaction very seriously and aim to have active communication and transparency with all of our customers. Please reach out to Alan Greene at AGreene@MOGF.com. Thank you again and have a great day!

October 30, 2021

The Service Center is very professional and courteous both on the phone and in-person. More

by Khmartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee’ in Service
Report | Print
Nov 01, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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