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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,160 Reviews

2,160 Reviews of Mall of Georgia Ford - Service Center

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September 18, 2021

Best Ford service in Atlanta Strive for making the Best Ford service in Atlanta Strive for making the experience less stressful and simple Schedule was met More

by sjkuz55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt in service and Andrew in customer service , Gene Diehm
Sep 20, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

September 16, 2021

Easy to make appointments. Fast getting in and out. . Appreciate the friendly service. Having a minimum amount of words required discourages me from filling out survey More

by STEPHANIE.ARAUJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maralyn
Sep 17, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

September 15, 2021

Honest and timely serviceService writer was excellent Honest and timely service Service writer was excellent at explaining the situation and required repairs More

by JOEL.PALMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 14, 2021

Always prompt, courteous, professional when I’ve had service work done. Keep me informed as well More

by STEVESUECOOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt in service
Sep 15, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

September 12, 2021

Service rep was rude. Did not want to engage in 2 party conversation. Kept talking over me when I was trying to respond to him. His only interest was telling me how much money it would cost. I took my b More

by actionandy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember
Sep 21, 2021 -

Mall of Georgia Ford responded

Hi actionandy, we are always looking to improve our team and raise the bar for our team and greatly appreciate your bringing this matter to our attention. We understand your frustration and would like to see if there's anything we can to do remedy this matter and earn back your business. If you will please reach out to Mr. Alan Greene at AGreene@MOGF.com, we would love continue this conversation with you.

September 09, 2021

Great communications And took care of everything. Very consistent in my experiences and I have been going there for years. I have bought 5 trucks from them in the past More

by melanielroberts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Diehm
Sep 10, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 09, 2021

Have been using the Mall of Georgia Ford dealership to purchase several cars and for all of the service in those cars with only one instance of issues. Ford rectified the issue. I plan on continuing using More

by jecofatl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Owens
Sep 10, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

September 07, 2021

It is much better than Green Ford in Gainesville. The service took a while, but it was better overall. I’ll go to your place from now on More

by NAJILYON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Knuckles
Sep 07, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

September 07, 2021

Alan Greene is an awesome service manager, kept me informed of everything that was going on with the repair of my vehicle. I will definitely be back! More

by DAVID.WILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Greene
Sep 08, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

September 05, 2021

Well done job from the service adviser, shop manager Alan the cashier and the person that brings your car to you thanks again for excellent service More

by George Vallejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteven
Sep 07, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

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