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Joshua Carter
Joshua Carter at Mall of Georgia Ford

Joshua Carter

Digital Retail Sales

Mall of Georgia Ford

4525 Nelson Brogdon Blvd
Buford, GA 30518

4.5
246 Reviews
4.5

246 Reviews

Write a Review

246 Reviews of Joshua Carter

April 17, 2026

Dealership Rating
Employee Rating

I asked for a repair on a punctured tire. They told me it could not be repaired and recommended I buy 2 or 4 new tires. I took it to Discount Tire where they repaired it in minutes at no ch More

by SMCKNIGHT4055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Andy Stanley

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Apr 20, 2026

Mall of Georgia Ford responded

We strive to provide recommendations that reflect safety considerations and long-term reliability for every vehicle we service. We understand that different providers may offer varying solutions depending on their assessment and approach. Our team remains committed to delivering guidance with our customers’ best interests in mind. For further discussion, please reach out to Chad Jackson at cjackson01@vtaig.com.

Apr 21, 2026

Mall of Georgia Ford responded

Hi, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (678) 552-4334 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

April 17, 2026

Dealership Rating
Employee Rating

So awful, terrible experience, nothing was fixed, and I feel completely taken advantage of. xxxxxx More

by JAKE81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James King, Adrian Turnbull, Jeff Wessels, Andy Stanley , Patel

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Apr 20, 2026

Mall of Georgia Ford responded

We aim to provide attentive and dependable service during every visit and take feedback like this seriously. Our team is dedicated to ensuring each customer receives clear communication and a thorough review of their concerns. We remain committed to improving and delivering a better experience moving forward. For further assistance, please reach out to Chad Jackson at cjackson01@vtaig.com.

Apr 21, 2026

Mall of Georgia Ford responded

Hi, we are so disappointed to learn of this situation you have described. Please reach out to us at (678) 552-4334 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

April 06, 2026

Dealership Rating
Employee Rating

Work done on time waiting are clean and bright. Would use this location again anytime. More

by cpazienza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 11, 2026

Mall of Georgia Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 27, 2026

Dealership Rating
Employee Rating

Great customer service. Walked in just looking, not really sure what we wanted. Walked out with a new Maverick! More

by jladouceur13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Mar 30, 2026

Mall of Georgia Ford responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 11, 2026

Dealership Rating
Employee Rating

The service center is always attentive ad professional. They never ask me to do more than what is needed. More

by JAEHLEE9134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

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Mar 13, 2026

Mall of Georgia Ford responded

Hello, we appreciate your feedback of our Staff's outstanding service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 17, 2026

Dealership Rating
Employee Rating

The dealership staff were extremely knowledgeable and made the entire process from start to finish very smooth and streamlined More

by jeff@cantsink.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James King, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees , Scott Marshall was our salesman

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Jan 18, 2026

Mall of Georgia Ford responded

Hello, thank you for leaving such a great review and high star rating. Thank you so much for being one of our valued guests and we look forward to your next visit!

January 07, 2026

Dealership Rating
Employee Rating

Mall of Georgia Ford Service Dept handled my vehicle quickly and were prompt with great customer service. More

by matthewghardee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Wessels, Andy Stanley, Ashlynn Van Hees

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Jan 07, 2026

Mall of Georgia Ford responded

Thank you for your review! We're delighted to hear about your positive experience with our efficient service and excellent customer care at Mall of Georgia Ford. We appreciate your feedback and look forward to serving you again!

January 03, 2026

Dealership Rating
Employee Rating

Very friendly, helpful and advise accordingly. Service is timely... waiting area is clean with snacks, coffee, water. The best part is they provide free shuttle services to wherever you want to More

by Aggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Wessels, Andy Stanley, Ashlynn Van Hees

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Jan 06, 2026

Mall of Georgia Ford responded

Your positive feedback truly means the world to us at Mall of Georgia Ford. We're thrilled to hear that our team provided you with such supportive guidance and that you found everyone so welcoming. It's wonderful that our service timing worked well for you and that you appreciated the comfortable waiting area with refreshments. We're especially pleased that our complimentary shuttle service made your experience more convenient - we know how valuable your time is. Your recognition of our commitment to exceptional customer care motivates our entire team to continue delivering the quality service you deserve.

Jan 07, 2026

Mall of Georgia Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

January 01, 2026

Dealership Rating
Employee Rating

I was so glad they came and got my car and returned it. I was able to stay in contact throughout my whole ordeal. Awesome service. Mr. Kelvin sure made me feel good about leaving my car here and it drives More

by Lindapegues164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James King , Kelvin

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Jan 02, 2026

Mall of Georgia Ford responded

Thank you for the positive feedback! We're glad our pickup and delivery service made things convenient for you, and that our communication throughout the process helped. It's great to hear your car is running smoothly. We look forward to serving you again at Mall of Georgia Ford.

Jan 03, 2026

Mall of Georgia Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 31, 2025

Dealership Rating
Employee Rating

The Ford dealership the service department, the Mall of Georgia. They was great. They treat you with respect they treat you like family. And they had me in and out in no time. And I do recommend customers More

by Mark Greene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James King, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

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Jan 02, 2026

Mall of Georgia Ford responded

Hi Mark, we're happy to hear you had such a positive experience with our team! If there is anything else we can do to assist you, please let us know! Take care!

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