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This rating includes all service center reviews, with more weight given to recent reviews.
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2,172 Reviews of Mall of Georgia Ford - Service Center
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November 28, 2020
Good personnel, quality workmanship. Service rep helped me out with the 2 day rental (I only had to pay for 1 day) since the repairs took longer than expected. me out with the 2 day rental (I only had to pay for 1 day) since the repairs took longer than expected. More
by kt4vp
Verified CustomerEmployees Worked With
+Tony Owens
November 25, 2020
I drove in from California and needed an oil change before I drove back. The service writer and all the other staff were very polite and treated me well. I waited for the service and it was done on tim before I drove back. The service writer and all the other staff were very polite and treated me well. I waited for the service and it was done on time. I had a unique request related to the service and it was taken care of just as I asked. More
by Jon_H
Employees Worked With
Can’t remember their name
November 24, 2020
Great service department that looks after their customer. Alan in service and Irma at cashier, very courteous, knowledgeable and friendly. Highly recommend this team at MOG Ford. Alan in service and Irma at cashier, very courteous, knowledgeable and friendly. Highly recommend this team at MOG Ford. More
by Pat.flynt
Employees Worked With
Alan in Service and Irma at Cashier
November 22, 2020
Thank you, Marilyn Muir, for the kindness of my first service. I was impressed by the way he was considerate of the customer's discomfort as much as possible, even in the middle of a busy day. service. I was impressed by the way he was considerate of the customer's discomfort as much as possible, even in the middle of a busy day. More
by hekim6607
Employees Worked With
Service department marilyn muir
November 21, 2020
The staff were friendly and extremely helpful. I didn’t have an appointment but they worked me in and when they knew my car couldn’t be fixed the same day they provided me with a loaner. have an appointment but they worked me in and when they knew my car couldn’t be fixed the same day they provided me with a loaner. More
by leslie.mote
Employees Worked With
Don’t remember
November 21, 2020
Overall good experience. Oil change took awhile but service rep super apologetic and found a discount for me. It was much appreciated and I was able to get a lot of my computer work accomplished with g service rep super apologetic and found a discount for me. It was much appreciated and I was able to get a lot of my computer work accomplished with great WiFi and seating covid compliant. More
by GGEIGER.DO
Employees Worked With
5 stars. Don’t remember his name.
November 21, 2020
The service dept took good care of me in replacing my clutch. I wish Ford could make clutches that last but mall of ga Ford did everything they could to make the experience easy for me. clutch. I wish Ford could make clutches that last but mall of ga Ford did everything they could to make the experience easy for me. More
by wrargo
Employees Worked With
Marilyn Muir service advisor
November 17, 2020
After buying 5 vehicles from this dealership I am Not happy with cost or communication regarding what the repair issue and with the cost. Cost was high for minor repair and should have been used toward happy with cost or communication regarding what the repair issue and with the cost. Cost was high for minor repair and should have been used toward other repairs not even mentioned by service advisor. More
by ckajreece
Employees Worked With
Service director
November 15, 2020
Excellent service, courteous service advisor and they deliver the vehicle at the promised time, the service advisor was very knowledgeable of my vehicle needs, very clean dealership. deliver the vehicle at the promised time, the service advisor was very knowledgeable of my vehicle needs, very clean dealership. More
by Alex
Employees Worked With
Marilyn Muir
November 14, 2020
Since day one they have been professional helpful they have installed a completely new engine at no charge under warranty it is now perfect. This is the only dealership I have ever has acted with this lev have installed a completely new engine at no charge under warranty it is now perfect. This is the only dealership I have ever has acted with this level of quality service. My next car will be purchased from Mall of Georgia ford More
by Jeffhyder
Employees Worked With
Alan green
