Mall of Georgia Ford - Service Center

Great experience! My service writer was professional and friendly and suggested service that I had not thought of. His friendliness is the main reason I agreed to proc My service writer was professional and friendly and suggested service that I had not thought of. His friendliness is the main reason I agreed to proceed with his suggestions. More

Katie is amazing! Katie Sages was our service advisor and she did an amazing job! She was super easy to talk to, explained everything, and always went above and beyond Katie Sages was our service advisor and she did an amazing job! She was super easy to talk to, explained everything, and always went above and beyond to communicate with me, even if she didn’t really have any new news. I hope we don’t have anymore issues w/ our car, but if we do I will be requesting her for sure! More

My experience was great. They got my car in and out. They got my car in and out in a good time. Didn't take them long at all. Had a good waiting area also. Service advisor was very helpful. They got my car in and out in a good time. Didn't take them long at all. Had a good waiting area also. Service advisor was very helpful. More

Quality of Service I can’t say enough good things about my service experience. Service advisor, Scott Kleckner, was first rate. Comfortable waiting area, plus the shop a I can’t say enough good things about my service experience. Service advisor, Scott Kleckner, was first rate. Comfortable waiting area, plus the shop area was neatly kept, More

Great Customer Service We were leaving town the day after ang we had an unexpected issue. The worked us in and got our vehicle repaired, so we would not need to alter our pl We were leaving town the day after ang we had an unexpected issue. The worked us in and got our vehicle repaired, so we would not need to alter our plans. They did it all with a smile and with understanding. Thanks Tony! More

Not pleased Everthing was good except were my truck was parked after service. Right out in front of service dept were customers come and go all day getting parts Everthing was good except were my truck was parked after service. Right out in front of service dept were customers come and go all day getting parts ect... It was parked in a very tight place it was hard to even get in . I take care of my truck and when I leave it with anyone they should do same. Regards Ken More

I really think Ford over charges for some parts. I think I was over charged for a simple overflow hose. It is hard to trust a company that you feel is looking to stick it to you for as much as possi I think I was over charged for a simple overflow hose. It is hard to trust a company that you feel is looking to stick it to you for as much as possible for a simple hose. Hose probably has $8.00 in material and was charged 160.00 for part and close to $500.00 for the service. Just sad. More

Extra Mile Ordered a part for my car - they came out to help me get it installed but needed more than we could handle. Jumped in and got my car in for service i Ordered a part for my car - they came out to help me get it installed but needed more than we could handle. Jumped in and got my car in for service immediately. Excellent care - extra steps to make my experience a good one! More

Service is not bad but liars in sales are Was told that if I bought the extra coverage (MPP) that if my wheels got scratched due to road issues or tire wall issues that it would be paid. Bough Was told that if I bought the extra coverage (MPP) that if my wheels got scratched due to road issues or tire wall issues that it would be paid. Bought 3 cars from here but will let everyone know not to buy from here due to lying sales reps for insurance. Hate a liar. Just be honest on what you cover. If don’t cover wheels let the consumer know. Don’t sell xxxx and say read the details. You just lost my business going forward. More

Katie Sages Came To The Rescue The IPhone connection in my 2013 Taurus failed and Katie Sages knew just what to do. In just a few minutes she had the SYNC working properly and I wa The IPhone connection in my 2013 Taurus failed and Katie Sages knew just what to do. In just a few minutes she had the SYNC working properly and I was on my way. Thanks Katie. Bruce Bonds Sugar Hill More