Mall of Georgia Ford - Service Center

Bad service on my 1st oil change When I arrived at 7:30a.m. on March 7, I was told that it would be 1hr 15 min with my free oi change and had to pay for the tire rotation. It actually When I arrived at 7:30a.m. on March 7, I was told that it would be 1hr 15 min with my free oi change and had to pay for the tire rotation. It actually taken 2 hours. I wanted to get the recall done but they refused a rental. They also stated could not find anything wrong with sync when plugging in the phone stating it is disconnected. When the service was completed, they left the paper floor liner which had QT on it and also the paper tag in the mirror. I had taken a picture and voice my complaint to the General manager on his email, and to this date no response and it has been a week. One of my coworkers at work( also referred me to the dealership to buy the vehicle) had to wait 4 hours just for one tire replacement. They also have construction and it is not mark properly and have heard customers it is not marked properly which can result in an accident. I also disappointed that my tire tread is at 6 already with only 5,000 miles on it.. I don;t think the tires are going to last a year. I never been treated this way with a Chevy dealership but the GM seems more in making money and pushing new customers away instead of trying to keep them. Would I go back to them, only if I had to. This is not what I excepted. More

1 week and still no word and NO CAR!!! These guys are something else. First one of their top techs screws up my car and after 3 more visits they still have not solved all of the problems ca These guys are something else. First one of their top techs screws up my car and after 3 more visits they still have not solved all of the problems caused by an engine replacement... now they have had my car for over a week and I have not heard a thing from them! I would not bring a 1970 Pinto to them for an oil change! I had to file an official complaint with Ford and still don't have my car fixed.I would avoid this place all together. I should have read their reviews before I went there in the first place :( More

3.5 hour wait and still no oil change So I don’t know about everyone else but 3.5 hour wait for a oil change and tire rotation is too long. This was today I got there at 7:40 am and fi So I don’t know about everyone else but 3.5 hour wait for a oil change and tire rotation is too long. This was today I got there at 7:40 am and finally at 11:35 I asked for my truck back with tires un-rotated and oil still not changed. In the past I have made a appointment and still ended up ended up with a 2+ hour wait for again a standard works package. I get it Saturdays are busy however half of the time they are open and they still can’t get my oil changed. Seeing as this is a ongoing problem not only from my experience but the repeated reviews I would hope that management could staff for oil changes on Saturday’s to meet demand. Only reply I got back from dealership said the new construction was not helping and they were aware of the problem. Very poor customer service. More

Service Consistently, the service department has been really bogus. They have no trouble lying to a customer just to get the business. Their follow up and Consistently, the service department has been really bogus. They have no trouble lying to a customer just to get the business. Their follow up and service is poor. I would not buy another Ford because of this dealership. More

Will not stand behind their own work... I purchased a brand new 2016 Mustang GT from mall of ga that ended up being garaged shortly after I purchased it because I am in the military and depl I purchased a brand new 2016 Mustang GT from mall of ga that ended up being garaged shortly after I purchased it because I am in the military and deployed. Upon my return to the states the rear emblem fell off. The car has very few miles so it was taken in for warranty work. The entire decklid ended up being replaced however it no longer seals so I pointed it out as I picked up my car. The technician then informed me that there was a change made to the service manual that added an additional buffer pad that made the decklid sit like that and it was properly done. I was in the middle of a military move and the same technician also told me to proceed to my new military location in FL and that the dealer down here would make sure it was good. I have now taken the car to the dealer in FL and found out there was never a change to the service manual and that mall of ga just installed the part wrong. This is not a warranty fix, instead it is a fix that needs to be made because they installed a part wrong and then gave misleading information to hide it. I have spoken with Sterling Oliver on many occasions and tried to get them to authorize the local dealer here to fix it but he will not. It is not feasible and I should not have to incur the burden of driving my car 1000 miles, 14 hours round trip so they can fix a mistake that they lied about and then told me could be fixed at my new location. The car is still under warranty and I also do not think I should have to give up the extra 1000 miles on my warranty. This is my 3rd mustang and I was honestly keeping it to trade in for an upgrade to a Shelby after I hit my Army 20 year mark in February. However, I am thinking of changing to a different brand if they will not take car of loyal customers better than this. More

Terrible service I bought a 2017 Mustang GT in September. Four months later a transmission problem. Tony told me to drop it off and they would find out, what it was. I bought a 2017 Mustang GT in September. Four months later a transmission problem. Tony told me to drop it off and they would find out, what it was. This is my only car and I asked for a loaner. Tony told me they had to diagnose the problem. At the end of the day I get a call from Tony. He tells me it will be a month before he they can fix it and to drive it with 5th gear grinding and that it won't hurt it. I call Ford and tell them the situation. They tell me that they are independently owned and operated. So Ford is telling me they don't stand behind there products. There is no management between the dealer and customer. So before you buy a Ford. Just know that they don't support the customer or there product. And they don't care how the dealership treats the customer. More

Customer no service, service rep was a smartass! Service department unwilling to help with parts needed. they wanted to run diagnostics and check the entire electrical system before selling me a part Service department unwilling to help with parts needed. they wanted to run diagnostics and check the entire electrical system before selling me a part. I ended up leaving and ordering the part off the internet at half the price. Part came in two days and everything works perfect. More

Everything is great BUT NOW I NEED HELP!! L I bought my 2013FORD FOCUS (pre-owned) last JANUARY 31 from MALL OF GA FORD.Everything has been FANTASTIC BUT NOW, it has been three weeks since I was I bought my 2013FORD FOCUS (pre-owned) last JANUARY 31 from MALL OF GA FORD.Everything has been FANTASTIC BUT NOW, it has been three weeks since I was there for a scheduled maintenance and YESTERDAY AS I DROVE INTO ATLANTA FOR WORK A LIGHT AND EXCLAMATION MARK CAME ON MY SCREEN THAT SAID TRANSMISSION FAULT,SERVICE NOW AND MY CAR SLOWED DOWN TO @ 30 MILES PER HOUR. Having scheduled apps that I could not cancel at the last moment, I had to wait and drive my car back home and it took me 2 hours--I JUST HAD TO BE PATIENT. Then this SUNDAY MORNING, I went on-line to make an appt or leave my name and there was nowhere to explain my situation SO I HAD TO WRITE THIS REVIEW IN HOPES THAT SOMEONE WOULD SEE IT AND CALL ME ASAP MONDAY AM AS SOON AS THE SERVICE DEPT OPENS(7:00am) so I can BRING IN MY CAR FOR AN INSPECTION BECAUSE I NEED MY CAR AND I HAVE A VERY BUSY WEEK AND I WILL HAVE TO WAIT FOR MY CAR SO I CAN GET BACK ON THE ROAD AS SOON AS IT IS REPAIRED.!! From WHAT I HAVE READ ON GOOGLE, HOPEFULLY THIS IS ONLY A FAULTY SENSOR, BUT I DON'T KNOW AND CAN'T WAIT FOR SOMEONE TO CALL ME IN THE AM, MONDAY, FEB 6th!! PLEASE CALL ASAP!!!!THANK YOU---PAUL STEPHEN CARDER,404-408-1115 More

AC Core Service I wanted to write this review to recognize exceptional service. I have owned many cars in my life and I have received acceptable service from BMW, For I wanted to write this review to recognize exceptional service. I have owned many cars in my life and I have received acceptable service from BMW, Ford, Audi, etc. I have owned my 2015 Mustang GT from Mall of GA Ford. I was pleased with my sales experience but I knew that service is a completely different section of the dealership, so I was a bit worried about what I might expect. I was introduced to my service advisor, Sterling Oliver back in June of 2015 and I have visited him ever since. These days nothing is simple, but Sterling and Mall of GA Ford makes this aspect of my life easy. I am a very high stress person about my car. I hear a lot of horror stories about dealership service but I have never seen that with this service center. Sterling not only makes it simple, it gets fixed and it gets fixed right the first time. He is the face of the service center so I must also thank those behind the scenes. The service techs, service managers, everyone is the process has earned my trust. I belong to a large Mustang car club and I often hear horror stories from other dealerships and people that have to take their car back 5 times to get an issue fixed, I consider myself thankful to be partnered with Mall of GA Ford and Sterling. I have come to consider this dealership like family and certainly consider Sterling to be a trusted member of my extended family! Kudos to Mall of GA Ford for hiring professionals and giving them the tools to be successful. I look forward to buying future cars from you and continuing to use Sterling for all of my service needs! Todd Martin More