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2,191 Reviews of Mall of Georgia Ford - Service Center
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June 20, 2019
Over all service. From the sales department to service and parts, Mall of Georgia Ford is the most professional dealership I have ever done business with. I wouldn’t b From the sales department to service and parts, Mall of Georgia Ford is the most professional dealership I have ever done business with. I wouldn’t buy or service my vehicles anywhere else! Outstanding!!! More
by Amber
Verified Customer
June 18, 2019
Service Department The new facility is nice and since it’s been built, they are a lot more efficient. I mainly deal with Alan Greene. That’s because he goes above and be The new facility is nice and since it’s been built, they are a lot more efficient. I mainly deal with Alan Greene. That’s because he goes above and beyond to make sure my experience is a satisfactory one. He takes pride in what he does and makes sure that the technician working on my vehicle has a full understanding of the problem and he expects that job to be done correctly. He is very professional and knowledgeable. He is the reason I bring my truck to Mall of Georgia Ford because he understands that my truck is also my business vehicle so efficiency and proper repairs are very important. Alan makes sure that I receive both. More
by Rmp3transportllc
Employees Worked With
Alan Greene
June 18, 2019
Excellence Oscar did an amazing job working on my mustang. Thanks to all the team at this location, I will absolutely recommend this place. It took time but the Oscar did an amazing job working on my mustang. Thanks to all the team at this location, I will absolutely recommend this place. It took time but the results worth the wait More
by LUISTORRELLAS11
Employees Worked With
Oscar Lovera
June 18, 2019
Regular scheduled service We know that we can take our cars elsewhere, but we don’t. We have bought and serviced our vehicles at Mall of GA Ford for 12+ years. The service depa We know that we can take our cars elsewhere, but we don’t. We have bought and serviced our vehicles at Mall of GA Ford for 12+ years. The service department is honest, dependable and caring. We are not recommended any work that is not needed, but if it is a serious safety situation, they are (nicely) adamant to get the work done. We appreciate that! More
by DebbJ04
Employees Worked With
Tony Owens
May 28, 2019
air bag updated Very helpful. Service had part in stock for air bag update. Service complete in one day. Talked to Marilyn first to schedule repair. Scotty finished Very helpful. Service had part in stock for air bag update. Service complete in one day. Talked to Marilyn first to schedule repair. Scotty finished repair. Thanks More
by PHILBROGDON
Employees Worked With
Scotty
May 20, 2019
Discrimination I scheduled an online appointment for my brakes to get serviced at 7am. When I arrived I was told that it may take 1 1/2 hours to complete. While wait I scheduled an online appointment for my brakes to get serviced at 7am. When I arrived I was told that it may take 1 1/2 hours to complete. While waiting for 2 1/2 hours the service tech advises me that the additional parts that I needed was not at the location and won't be in until 2pm. Meanwhile my vehicle had already been disassembled and the additional parts were an extra $330, as if I was prepared for this unexpected expense. So it's now 9:35am I just got off my 10 hour shift of working overnight, (sleepy) and I have no vehicle, and I live in Ellenwood Ga which is about 45 miles from the dealership. So the service tech looks at me and offers a 10 mile radius shuttle ride. To WHERE? IT'S 9:35 AM AT THIS POINT I ALREADY HAD BREAKFAST, WHAT ELSE CAN YOU OFFER ME. So instead of him offering a loaner vehicle which would have been appropriate for this situation, I had to suggest it instead, and when I did he acted like there were no vehicles available. His exact words were I think we're all out of them versus let me check FIRST. So he located some keys to a truck and the first thing he shouted to me was that it was a diesel. As if that was going to deter me from driving it, or something. I still can't figure out why that was even mentioned at this point. I then felt as if he was further attempting to discourage from using the truck because he stated that I would need a credit card to have on file versus a debit card. As if I didn't own a credit card. I really felt like that he should've FIRST made sure that the parts were in stock, because you can't sell what you DON'T have. Then he should've came to me with options to even see if I had monies to cover the additional repairs. Instead of coming to me with there's no other options it's off your vehicle and we can't undo this process so now I'm being forced to have this service done. Just thinking if I did not have the monies or the time for this service then what do you do? just keep my vehicle or just complete the repairs anyway? Ok now that I'm stuck/ forced to get the repairs done all you can do is offer me a 10 mile radius shuttle ride and an apology? UNACCEPTABLE! More
by Marc
Employees Worked With
Matt Knuckles
May 18, 2019
Oil change I talked to Danny Cochran who was very knowledgeable about Ford trucks. He gave me a few recommendations and one to follow up on before it became a bi I talked to Danny Cochran who was very knowledgeable about Ford trucks. He gave me a few recommendations and one to follow up on before it became a bigger problem More
by Bluefordf-150
Employees Worked With
Danny Cochran
May 18, 2019
Always the bestv Marilyn has constantly and consistently been supportive to ensure my truck and car is service. Well timely. She Great for Team MOGF and the community Marilyn has constantly and consistently been supportive to ensure my truck and car is service. Well timely. She Great for Team MOGF and the community being served More
by dmerritt41
Employees Worked With
Marilyn
May 17, 2019
Excellent Service Fast service, quick availability, prompt response once the appointment was made, and great waiting area. I have used the service center twice and hav Fast service, quick availability, prompt response once the appointment was made, and great waiting area. I have used the service center twice and have had a good experience both times. More
by ryanbcagle
Employees Worked With
Scott
May 17, 2019
Went in for a new key I called to get a price to have a new key made. I just got off the phone with a locksmith, his price was $169. Knowing the dealership always charges t I called to get a price to have a new key made. I just got off the phone with a locksmith, his price was $169. Knowing the dealership always charges the max, I called anyway. Oscar gave me a price of $135. I asked if I needed an appointment or can I just stop in. I was told it was dead, c'mon in, it will take about an hour. In the hour it took me to get there, it got very busy for Oscar. Alan stepped up and took care of me. One hour turned into two hours. Alan was apologetic, the mechanic was having trouble logging into their computer system. A while later, Alan came out and told me we had a problem. They cut a key with the fob built in, when my key was separate from the fob. Alan explained that there was about a $100 difference, and I explained that I wasn't going to pay it. Alan left and when he came back, he said we were all set. Instead of eating the whole cost of the miscut key, and cutting me just the key, he gave it to me for the price I was quoted. They did the right thing, without me having to fuss. It was the right business decision, and it got them a 5 star rating because of it. I'm sure the parts department wasn't happy, but I was. More
by Mowntnbkr
Employees Worked With
Alan and Oscar
