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2,158 Reviews of Mall of Georgia Ford - Service Center
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October 01, 2016
Poor service department POOR SERVICE department. We brought our Expedition in for service on an ac vent and coil replacement. When we got it back it had all kinds of electric POOR SERVICE department. We brought our Expedition in for service on an ac vent and coil replacement. When we got it back it had all kinds of electrical issues. Upon discussion with the service manager he said they didn't do anything to it and refused to fix it. Essentially the truck was returned in worse shape than when we dropped it off. After this experience we will never use this dealership for anything again. More
by Knklamb
Employees Worked With
Sterling (service manager)
August 30, 2016
Complete idiots First visit I take my truck in for service...strictly telling them to change one part in which they did not do and instead changed a completely differ First visit I take my truck in for service...strictly telling them to change one part in which they did not do and instead changed a completely different part costing even more money since I then had to go elsewhere to get the PROPER work done. Trip two...my fault for choosing them for convenience, ordered a part for my wife's car and told them I wouldn't be able to come pick it up until the following day. When I arrived to pick up the part I was informed it was returned back to the warehouse and I could come the back the next morning and pick it up. No thanks. I'll take my business elsewhere from now on. More
by NoMOGford
Employees Worked With
David
April 27, 2016
Epic Fail. Scratched the $#!* out of my 2007 Dark Emethyst Harley Davidson Edition Ford F-150. I just bought the truck and decided to bring it in immediately for Scratched the $#!* out of my 2007 Dark Emethyst Harley Davidson Edition Ford F-150. I just bought the truck and decided to bring it in immediately for a spark plug change and slip yoke service. Fixed one problem, caused another. Now I have a problem with hesitation that was not there when I brought it to the Ford Dealership where they have "Master Mechanics". I remember it was cold that day and the Mechanic I spoke with wore a blue jacket with a ZIPPER. I Know he may not have done it on purpose, but "Master Mechanic?" NO... Same story as almost every place you go to these days. They don't care about you or your vehicle. Just the money they make by scamming you cause you don't know without regard for any importance you may have for your own goddamn vehicle. Sad. Mall Of Ga. Ford Is Very Not Recommended. More
by Ron Tybaert
Employees Worked With
I don't remember the name of the people involved, but if I saw them I can point them out.
July 28, 2015
Excellent Customer Service! I purchased my a 2013 Ford Fusion in April of 2013 and was pleased with my overall experience. When it came to my first oil change they offered a comp I purchased my a 2013 Ford Fusion in April of 2013 and was pleased with my overall experience. When it came to my first oil change they offered a complimentary service and from that point on I will not go any where else. The entire service department is fantastic; however, if you are lucky enough to have Marilyn Muir as your service representative then you will never stray. She is incredible. She goes above and beyond to help inform me of my appointments, letting me know what is going on with my car, and any updates. She is such an upbeat person and is a huge assets to Mall of Georgia Ford. More
by ashalee
Employees Worked With
Marilyn Muir
May 06, 2015
Best Dealership Service experience I've ever had I've had three visits to this Ford Dealership Service Department. Issues that I thought they might look at me as if I was crazy...explaining squeaks o I've had three visits to this Ford Dealership Service Department. Issues that I thought they might look at me as if I was crazy...explaining squeaks or wind noise, etc. To my surprise they took me serious and found the issue the first time. I've dealt with Sterling each time and he exemplifies customer service and politeness. So often service departments can ruin a great dealership experience but that isn't the case at MALL OF GA FORD. I'm high stress when it comes to my car, so if they can please me, they can please anyone! More
by ToddM
Employees Worked With
Sterling Oliver
January 30, 2015
Quick and Easy Was able to make an appt. for the next day. Went in for routine maintenance and a headlight adjustment. The service team was friendly and got me check Was able to make an appt. for the next day. Went in for routine maintenance and a headlight adjustment. The service team was friendly and got me checked in quickly. Vehicle was ready about 30-35 minutes after being checked in. I will return for my next service. More
by redsox09
Employees Worked With
Marilyn Muir
July 17, 2014
Easy and pleasant I had my regular our change recently. As usual they were quick and competent , finishing my car when promised. I have had my car serviced at this deal I had my regular our change recently. As usual they were quick and competent , finishing my car when promised. I have had my car serviced at this dealership ever since I bought it in 2012 and have never had a bad experience. I would recommend this dealership to all my friends! More
by Clsaunders
Employees Worked With
Tony Owens
June 23, 2014
Warranty Repair I would like to give a shout out to Marilyn Muir and the service team concerning a warranty repair I had on my F-150. This is the first Ford I have o I would like to give a shout out to Marilyn Muir and the service team concerning a warranty repair I had on my F-150. This is the first Ford I have owned in many years and I unfortunately had an issue with one of the retractable running boards. Marilyn was my service advisor and they quickly diagnosed the motor was bad so they ordered a new one and by the luck of the draw, that one had some issues as well. They once again got right on it, expedited a motor in and they installed it and it is working great. Service after the sale is why I do business with a specific dealership and this was a very good experience dealing with a warranty issue. Thanks to a great team. More
by davedavis3
Employees Worked With
Marilyn Muir
December 16, 2013
This goes back to the very first time we received service from Mall of Georgia Ford. Every 5000 miles without fail we drove from the west side of Cumming to MOGF for service. This is where we bought the car from Mall of Georgia Ford. Every 5000 miles without fail we drove from the west side of Cumming to MOGF for service. This is where we bought the car so it made sense to us to handle it this way. At 32000 (back in October) I was forced to put new tires on my car because of a huge amount of wear on my front passenger tire. The driver side had some wear but the 2 back tires looked to have the same amount of tread dept as a new tire. Now understand this, we as a part of service always paid for Ford's "The Works" package which included the oil change and tires being rotated as well as a variety of other checks and balances. I had just had the car in at 30000 miles in September for my regular stuff and the tires were supposed to be rotated then. After each visit we receive a vehicle health report that evaluates the tires and the report from just 2000 miles earlier was marked green (meaning there was little to no wear and the tires were perfectly fine). While parked in our driveway my husband noticed that the CENTER of my tire on the front passenger side had the steel belt showing through. He checked all the pothers and the two back had little wear and the driver side tire did have some wear but no steel showing. He called the dealership the very next weekday and we were told to get it to a dealership close to home so we could have it looked at. I took it to Billy Howell Ford in Cumming which is closest to my home. They would not even touch it . We were told it was unsafe to drive and we needed to have it towed to MOGF since they had all the records on the tires. So that is what we did. The next day we received a call from Tony to tell us that the front end is out of alignment and this is what happens when you buy a car with Perelli tires on it. Tony even went on to tell my husband that Perelli tires are not worth the rubber they are made of' yet this is the tire Ford puts on the cars. Basically, It was our problem (even calling customer service at Ford corporate they held the same stance)and they would do nothing but offered us to buy a new set of tires on a Ford Credit card with some special financing offer. We told them in no uncertain terms that this was crazy and we would take it somewhere else for a second opinion. Here is what we found from the certified tire dealership and manager: - Front end not out of alignment - Tires had never been rotated at the dealership- this is why the back ones were PERFECT - The reason the front passenger tire was so worn was because it is where the front wheel drive train is located -That we should have had closer to 45k miles out of those tires if they had been rotated like we had paid for - Tires on cars out of alignment do not wear down the center, they wear on the edges. Mine was completely worn and steel showing down the middle. If I had not turned into my driveway and been sitting at that angel that day we would never have realized the issue until it was possibly too late. I drive my children around in the car and I would hate to think if we had had a blow-out what could have happened. Buyers and Ford owners beware.... More
by Bekkid519
Employees Worked With
Tony Owens
August 14, 2013
Bill Avery was very helpful with a problem I was having and got it fixed right the first time. While I was not there too long, the dealership may want to improve the waiting room a bit. Otherwise, great ex and got it fixed right the first time. While I was not there too long, the dealership may want to improve the waiting room a bit. Otherwise, great experience. More
by TomORourke
