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2,296 Reviews of Mall of Georgia Ford - Service Center
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June 23, 2024
They didnt check my transmission fluid when I had the truck serviced and on my way to Florida pulling a 5th wheel camper the transmission ran a little hot. I checked it and it was a half quart low. truck serviced and on my way to Florida pulling a 5th wheel camper the transmission ran a little hot. I checked it and it was a half quart low. More
by pedwards12
Verified CustomerEmployees Worked With
June 21, 2024
I have been coming here for 7 years and generally have been pleased with the service. However, my last visit really pushed me to look into other local shops of which I have found one. I delayed a been pleased with the service. However, my last visit really pushed me to look into other local shops of which I have found one. I delayed a service to my vehicle and then later received an email from Mall of GA Ford that they would offer a discount if I came in and had it done so I scheduled it. When I arrived I was told they did not have the part and that the email was from a 3rd parts even though it has been sent from a Mall of Georgia account. They asked me if I wanted to leave my vehicle which I declined. Trying to call back and reschedule I could not connect to anyone and I stead continue to receive surveys. This happened 2 months ago and yet I continue to receive surveys and yet nothing about the inconvenience I experienced trying to get this service completed. I feel Ford has a great feedback system but I wonder if that is at the expense of their service. More
by KEGAN.WILHELM
Employees Worked With
NA
June 19, 2024
Great service representative and technicians. Service department is amazing! They spend time to make sure things got fixed correctly. Service department is amazing! They spend time to make sure things got fixed correctly. More
by ANTHONY.C.CHATFIELD
Employees Worked With
Don't remember
June 19, 2024
It was great and my service advisor was very friendly and pleasant! He was a great communicator as well! So far so good, been over a month now and no coolant leak in turbo! pleasant! He was a great communicator as well! So far so good, been over a month now and no coolant leak in turbo! More
by EDMOBLEY
Employees Worked With
I can't remember his name but you guys should know him as he was great!
June 18, 2024
Mall of Georgia ford did a great job servicing my Mach1 , and look forward to the next time. and look forward to the next time. More
by HALLSID51
Employees Worked With
June 14, 2024
Sterling has never contacted me back about the repaint for my truck. As well as the horrible experience of getting the recalls done. Someone should contact him about his operations. for my truck. As well as the horrible experience of getting the recalls done. Someone should contact him about his operations. More
by Joshua mullins
Employees Worked With
Sterling
June 14, 2024
I left my truck F150 at the Mall of Georgia Ford for an engine oil and filter change. They spilled a lot of old oil on the tray when changing the filter and never cleaned it. Very unprofessional work. The engine oil and filter change. They spilled a lot of old oil on the tray when changing the filter and never cleaned it. Very unprofessional work. They offered to change the spark plugs, and I accepted it. Then, they returned the car with the engine light on. I returned the car, and three hours later I had to call several people at the service station to find out what was happening with my truck. Finally, the guy said the truck had to stay overnight for review. I had to rent a car to perform my duties. The next day at 11 am without receiving any text or call informing me about my truck, I went to the dealer. When the guy saw me decided to take the car for testing. After one hour of waiting, the truck was finally returned to me and this insolent, IDIOT offered me a $20 discount for my next service IN RETURN FOR RENTING A CAR AND THE INCONVENIENCE. CAN YOU BELIEVE IT? When I reviewed my truck at home, I noticed the oil spilled on the tray and one missing screw on the engine cover. I used to be a fan of Mall of Georgia Ford, but obviously, it has changed for the worse and never will use it again. I have to say without any doubt it was a very unprofessional job. More
by MIALBAN2
Employees Worked With
Service
June 14, 2024
I always get my service here. I trust the advisors and mechanics completely. They have always served me well and never try to oversell me. I trust the advisors and mechanics completely. They have always served me well and never try to oversell me. More
by murph0326
Employees Worked With
Stephanie Crass
