Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,163 Reviews of Mall of Georgia Ford - Service Center
Sort by
January 07, 2024
Worst service I have ever dealt with ever bad service i was in a car wreck had to get my car fixed the insurance towed it there to be fixed car was there for weeks nobody ever called me back and when they was in a car wreck had to get my car fixed the insurance towed it there to be fixed car was there for weeks nobody ever called me back and when they finally did unfortunately I couldn't answer the phone due to death in my family had to go out of town for 3 days come back to find out my car was towed to salvage lot said i abandoned my car which the car was there long on there behalf because there service agent quit working there i was not notified on that either i kept calling to check on my car plenty of times never got a call back had to pay 500 to get my car out of salvage lot plus towing fees never tried to help resolve or help me at all knowing its hard times I have two kids single mother i had to go out and finance another car due to they failed to fix my car in time or call me back with any information about it I never abandon my car it was under an insurance claim they failed to notify them as well to come pick up my car before they have it towed very poor service never notified me that they was going to tow my car if I didn't pick up just left a voicemail saying they need more information on my vehicle when they had all that in there system it was there over two months and I called multiple times More
by MEDECO16
Verified CustomerEmployees Worked With
Service department zero stars
January 07, 2024
Had a weird noise which was difficult to hear for them. They called me and I told them how to recreate the noise. The did what I said and fixed the problem quickly. They called me and I told them how to recreate the noise. The did what I said and fixed the problem quickly. More
by KCM
Employees Worked With
January 03, 2024
My 2018 Ford Transit Connect has been a disappointment. It has had a gear shifter recall, a complete transmission failure that had to be replaced at 30K miles and dealership had the vehicle for one month, It has had a gear shifter recall, a complete transmission failure that had to be replaced at 30K miles and dealership had the vehicle for one month, and a HCU, Hydraulic Control Unit failure that just cost me $4K with repair and rental car because dealership did not have a loaner car. Its is this most recent issue where I felt the dealership truly failed to help. Yes they repaired the HCU. But no one there seemed to care that this failure occurred on a highway while I was going 70 MPH. Luckily I was driving on a Saturday morning when traffic was not very heavy, but if it was during rush hour, I could have been killed with this sudden failure which caused the vehicle to drop speed to under 30 MPH and then lock up so I could not drive it. I would have thought a service advisor would have brought this issue to the attention of a manager or owner but no one seemed to really care. Just pay your $3K for the fix and on your way. I was a number and a profit center only. I would not bring my vehicle there if you value customer and you money. More
by ROBMOTTOLA
Employees Worked With
Patrick
December 26, 2023
Had my tires installed on my rims. Picked up after they installed everything. Installed on my vehicle to find they put 15 lbs of air. How do you balance tires with that low pressure. I Picked up after they installed everything. Installed on my vehicle to find they put 15 lbs of air. How do you balance tires with that low pressure. I air tires up and drove back to have the tires rebalanced. No discount for my troubles. Thanks More
by Dmcalan
Employees Worked With
December 23, 2023
I’ve got to be honest. I hate using dealership service centers. I think they are way over inflated when it comes to the price. However, I got myself into a situation with t I hate using dealership service centers. I think they are way over inflated when it comes to the price. However, I got myself into a situation with the electronic parking break blowing out the caliper during a rear brake job I was doing myself. I needed it fixed as fast as possible and got to a point where time was more valuable than price. That being said, I was very satisfied with my service writer and the speed the repair was done, and I have no complaints on that end. Dealerships just tend to charge more for similar service than stand alone shops. More
by curtjmickle
Employees Worked With
Jack Rothst
December 23, 2023
Extremely pleasant when you first drop off your vehicle, then it becomes a money grab. Last time I was in there, I was told that my rear brakes need to be redone and needed new rotors. because I have a work then it becomes a money grab. Last time I was in there, I was told that my rear brakes need to be redone and needed new rotors. because I have a work vehicle, I left my personal vehicle parked instead of doing the brakes right away. One year later, I go to the dealership to have the brakes done and they told me they are fine. I also brought it in for the concern of coolant, boiling out of my coolant reservoir. I was told that the mechanic could not get it to boil out. I came home and verified that it does. I asked them what the cost would be for changing the thermostat and I was told over $500. I’m a man, but I will not be bringing my vehicle or purchase a vehicle from this dealership ever again. More
by WIKIDMINK
Employees Worked With
December 22, 2023
They fix my car I thought the price was way out of line. I was never really told what was the problem. Communication was not that good. I was never really told what was the problem. Communication was not that good. More
by clayton.coggins
Employees Worked With
Don’t remember someone in service
