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2,198 Reviews of Mall of Georgia Ford - Service Center
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December 15, 2023
I had an issue with my car and turned out it involved a recalled part. When I brought my car in the salesman said I wasn't in the system and I felt dismissed by him and went back n forth with him as my car recalled part. When I brought my car in the salesman said I wasn't in the system and I felt dismissed by him and went back n forth with him as my car had been there many times in the past well as another one of my cars PRIOR to the renovation. I dropped my car off on a sat morning and also mentioned another issue I had. The salesman said we couldn't address the other issue today. I said that I was not in a rush and I could wait to get my car Mon afternoon. I got a call that my car was ready for pickup 15 mins before close sat. If my ride was here, it would have taken me longer than that to arrive there. Once I was able to get to the dealership, I found my car dead. I had to get a jump and go find a mechanic who was able to help me. Just poor customer care. More
by jenn
Verified CustomerEmployees Worked With
I didn't see his name
December 15, 2023
Not as good as it use to be. Hard to get in touch with anyone except Allen. He’s the only one there from the group that use to be there Hard to get in touch with anyone except Allen. He’s the only one there from the group that use to be there More
by genasadler
Employees Worked With
Allen not showing . Don’t know any of these people in photos
December 13, 2023
Alan Greene always makes it a pleasure to do business with MOG Ford! He makes it a great experience from start to finish. Helpful, courteous and friendly. with MOG Ford! He makes it a great experience from start to finish. Helpful, courteous and friendly. More
by Angie N
Employees Worked With
Alan Greene, Donnie Jones, Lisa Jones
December 13, 2023
My car was in service for over 2 1/2 months total. After supposedly replacing transmission the problem was considerably worse. However they refused to admit that jerking and hesitation were not a norm After supposedly replacing transmission the problem was considerably worse. However they refused to admit that jerking and hesitation were not a normal transmission activity. The transmission expert was very condescending to me. So disgusted with the service we got rid of the vehicle and bought one with a smooth transmission. Ford returned our vehicle with almost 300 extra miles, filthy and no gas. Couldn’t be more displeased. More
by Pam E
Employees Worked With
Donnie the transmission man
December 13, 2023
The service department have always been very helpful in providing the necessary information on the service that was needed on my vehicle, they always make it personal, I am well please with the service. providing the necessary information on the service that was needed on my vehicle, they always make it personal, I am well please with the service. More
by cwbriggs
Employees Worked With
