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2,160 Reviews of Mall of Georgia Ford - Service Center
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Verified Customer
October 30, 2023
It took 5 days to replace a battery and they did not keep me updated in any way during the process. Everytime I would call I would be sent to a voice-mail box and never receive a callback me updated in any way during the process. Everytime I would call I would be sent to a voice-mail box and never receive a callback More
by charlietavilla
Employees Worked With
N/A
October 29, 2023
The service technicians should be retrained. They didn’t know how to take off my lug nuts. They said it was too rounded and when I tried removing them they easily came off. Either the technician They didn’t know how to take off my lug nuts. They said it was too rounded and when I tried removing them they easily came off. Either the technicians are incompetent or they are liars. They also tried to upsell me on services I didn’t even need like my spark plugs which were recently changed etc. they tried to make my mileage an excuse for the upsell. I just wanted a simple break services that shouldn’t have cost more than $500 but instead they quoted me for $2000 for services I did not need. Absolutely absurd and disappointing. I expect this from third party service stations not from a reputable dealership like ford. What an embarrassment. More
by Ramsey Sufian
Employees Worked With
N/a
October 29, 2023
Getting through the phone system and speaking to a real person is painful. And after 3 weeks and 6 messages, I never got a return call. 4th week of trying and I finally reached service advisor Stephanie, person is painful. And after 3 weeks and 6 messages, I never got a return call. 4th week of trying and I finally reached service advisor Stephanie, who was great. She alone brought the rating up 3 points. More
by blakewilliamsusa
Employees Worked With
Brandin Bryant
October 28, 2023
Sales department is great. Will buy here again. Service dept is rude and lacking in quality of work provided. They cause more issues than they fix. Will buy here again. Service dept is rude and lacking in quality of work provided. They cause more issues than they fix. More
by Alex
Employees Worked With
October 25, 2023
Messed up my car. They were not thorough with work or communication. Will not be bringing my vehicle back there. They were not thorough with work or communication. Will not be bringing my vehicle back there. More
by Seven
October 25, 2023
Excellent service thanks to Service Manager Alan Green! He takes time to explain your service recommendations and is a very pleasant and helpful. Highly recommend Mall of Georgia Ford service dept. He takes time to explain your service recommendations and is a very pleasant and helpful. Highly recommend Mall of Georgia Ford service dept. More
by Angie N
Employees Worked With
Alan Green
October 25, 2023
Sterling made promises that he delivered on. We know there are no guarantees but he pulled through for us. We know there are no guarantees but he pulled through for us. More
by KFMATLANTA
Employees Worked With
October 23, 2023
Great customer service, reasonable pricing for service, all work done always in a timely manner. all work done always in a timely manner. More
by alvinarnild43
