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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,224 Reviews
Call Service Center (678) 515-9339

2,224 Reviews of Mall of Georgia Ford - Service Center

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November 12, 2023

Not the best experience with this ford dealership I've brought my truck there 3 different times for the same issue and was never fixed and am still having issues. More

by Levi Strode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Nov 15, 2023 -

Mall of Georgia Ford responded

Hi Levi, we're sorry to hear about your experience at our dealership. We apologize for the inconvenience caused by the ongoing issue with your truck. We would appreciate the opportunity to make it right. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

November 12, 2023

Great collision center. Made a excellent repair on my truck. Communication was excellent. Highly recommended More

by caitecross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision center
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November 10, 2023

Sometimes when you arrive for service and the guy who place you in that time spot no longer works there. The next guys is just as professional as the guy who scheduled you. More

by genasadler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
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November 08, 2023

Scott provides knowledgeable timely information, making the decision process stress free. The snacks are always a bonus. More

by 7990
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Scott Tackleberry
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November 07, 2023

I dropped my car off and didn’t hear anything for days. Had to keep texting and calling. Just needed oil changed and breaks. Extremely frustrating. There was also an issue that came up from my previous More

by Jasonrjdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
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Nov 07, 2023 -

Mall of Georgia Ford responded

We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. We genuinely appreciate your business, and we would like to make amends. If you are willing, please reach out to us directly so that we can discuss your specific concerns in more detail and work towards a resolution. Your satisfaction is important to us, and we are committed to providing you with a more positive experience in the future.

November 06, 2023

Everything went well. I arrived on time and was immediately greeted as I exited my vehicle. Service Representative Brian explained what would be involved in the 95k mile More

by losblagg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian- Service Department
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Nov 07, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

November 04, 2023

Excellent customer service from service advisor to cashier when picking up, when done. Service advisor kept me informed every step More

by Prsbrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Got promoted
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Nov 07, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

November 04, 2023

Never take your car , truck , motorcycle, bicycle, scooter or roller skate here for repairs when you get it back from them there will be problems you didn’t have when you dropped it off, they will rec More

by MOSTEEN66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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Nov 07, 2023 -

Mall of Georgia Ford responded

We are sincerely sorry to hear about your negative service experience. Your satisfaction is of the utmost importance to us, and we regret that we did not meet your expectations on this occasion. We take your feedback seriously and will be reviewing our processes to identify areas where we can improve our service quality and communication. We want to ensure that all our customers have a positive and hassle-free experience when visiting our dealership. If you would like to discuss your concerns in more detail or if there's anything specific you feel we can do to make amends, please don't hesitate to reach out to our customer service team. We are committed to addressing your concerns and providing a better experience in the future.

November 03, 2023

Patrick in the Service Dept was very helpful in my 50K mile service. All items were handled and he was even able to get my Explorer back to me sooner than expected. Thanks for such Professional Service! More

by PATSY.THOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick in Service
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Nov 07, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

November 03, 2023

Everyone was very pleasant to work with and was out of there in a timely manner. More

by moultondeborah
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Stanley was my sales lady and James in the Collision Center
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Nov 07, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

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