Mall of Georgia Ford - Service Center

My truck has been in for repair for about 8 weeks, with an unresolved issue. The vehicle was returned to me twice, deemed ready. It was not. an unresolved issue. The vehicle was returned to me twice, deemed ready. It was not. More

I drive past 2 different Ford dealerships to get to Mall of Ga Ford. That says it all. The service dept is amazing. of Ga Ford. That says it all. The service dept is amazing. More

Easy fast service thank you for the communication and help with my truck issues. I will be back help with my truck issues. I will be back More

I had to edit my review due to my first and only service experience. I made an appointment last week for 10:00 today. I pulled into the dealership and looked everywhere for signs for the service drive. Afte experience. I made an appointment last week for 10:00 today. I pulled into the dealership and looked everywhere for signs for the service drive. After circling my car through the lot I parked and went in. I was then told the service department is in a totally different building behind the dealership.....for some reason they chose to put the directory sign for parts/service as you are leaving. I pulled into the drive and walked in where I stood for about 5 minutes, not knowing exactly who to speak to, without any acknowledgment, and watched multiple advisors look at me and walk right by without saying anything. Finally Patrick acknowledged my existence and started my write up. Told me it would be 45 minutes to a little over an hour because I requested a wash. After an hour and a half with no update, I texted Patrick for an ETA. After about 20 minutes with no response/update and a 2 hour wait for a oil change and wash I texted again. Patrick finally responded and 15 minutes later called me up and apologized for the delay and gave me my services for free due to the inconvenience. As much as I appreciate them comping my services, I feel like I should share my experience as it was my first time. I work as an owner loyalty manager(customer service rep) at another dealership and I know how important reviews, surveys, and feedback are. More

I went in for a paint protection service, & now my hood looks noticeably worse. It has large “brush-like” strokes that are too visible. I gave it time to settle, but the stroke marks have remained! And looks noticeably worse. It has large “brush-like” strokes that are too visible. I gave it time to settle, but the stroke marks have remained! And the paint has dulled down considerably. I’m not sure what all was done, but it looked better before I took it in. Now I’m left looking for a corrective paint job from SOMEWHERE! More

Always issues here, went to pick my car up and they couldn’t find it waited 20+ minutes I don’t understand how you loose a car! I always call to follow up on my parts on order to see if they have come couldn’t find it waited 20+ minutes I don’t understand how you loose a car! I always call to follow up on my parts on order to see if they have come in. I have had my Bronco a little over a year and this is the 2nd time my sunroof has been worked on. More

Thus dealership is very customer oriented and efficient! They treated me with respect and they respected my time! They treated me with respect and they respected my time! More

I feel that I was taken for a ride. They charged me over $1200 dollars for a job that would have cost a whole lot less. I am not using them again. Bye. They charged me over $1200 dollars for a job that would have cost a whole lot less. I am not using them again. Bye. More

This location has poor communication. They take up to 48 hours for simple diagnostics basically meaning my car is just sitting there for days until they can get around to it. And now I’ve They take up to 48 hours for simple diagnostics basically meaning my car is just sitting there for days until they can get around to it. And now I’ve been waiting for 5 days still with no word for an AC check. This is a poorly ran service center. More

They kept the customer informed of what was going on throughout the service, they were on time and punctual. throughout the service, they were on time and punctual. More