Mall of Georgia Ford - Service Center

It takes too long for your vehicle to be diagnosed. They won't let you schedule a time in advance to bring your car in for an assessment, you have to stay in a queue that takes 2-3 weeks just to determ They won't let you schedule a time in advance to bring your car in for an assessment, you have to stay in a queue that takes 2-3 weeks just to determine what the problem is and if it's covered by the warranty. Additionally, the manager is unhelpful and defensive of the processes. More

Tyler was very helpful and answered all of my questions. His customer service is top notch! His customer service is top notch! More

Great service and great people! The service department took great care of me. Cason was great! The service department took great care of me. Cason was great! More

I took my vehicle in for an oil change with a 7:00 am appointment, first one in line for the day. I showed up at 6:45 am. At 9:00 am I went looking for the service person handling my work order. He was appointment, first one in line for the day. I showed up at 6:45 am. At 9:00 am I went looking for the service person handling my work order. He was out. The work was completed at 9:30 am and no explanation for the delay was given. No one from the dealership approached me the entire time to warn me of a delay. I will find a different dealer or service center to handle my oil changes in the future. More

I was very amazed by the great service that Ford gave me. So thank you for the great service. So thank you for the great service. More

There is a lack of knowledge, sense of urgency and understanding when dealing with Darreyell. The service advisor role does not seem to suit her. She had very little product knowledge she over, promis understanding when dealing with Darreyell. The service advisor role does not seem to suit her. She had very little product knowledge she over, promised, and under delivered every time we communicated and struggled to do simple tasks like email me a picture of my vehicle. If they assign her as your service advisor, I would say to immediately ask for any other advisor. More

Timely service. Good communication. Service Coordinator, Brian was very knowledgeable and helpful. There was no wait line at the cashier, and staff was friendly. Good communication. Service Coordinator, Brian was very knowledgeable and helpful. There was no wait line at the cashier, and staff was friendly. More

Was good but I didn't get an inspection sheet on my car They usually email and give me a copy with paperwork Nothing They usually email and give me a copy with paperwork Nothing More