Mall of Georgia Ford - Service Center

Lack of communication between service advisor and customer. Not returning calls. The recommended repair did not fix or address the issue reported. Costly repair without any indication it was needed. customer. Not returning calls. The recommended repair did not fix or address the issue reported. Costly repair without any indication it was needed. More

I have been buying vehicles and having my service work done by mall of ga ford for many years and I feel that I can trust them. done by mall of ga ford for many years and I feel that I can trust them. More

My vehicle was previously serviced at a competing Ford dealership where there was ALWAYS a problem of some kind. Mall of Georgia Ford changed my opinion of dealership service, and my service representativ dealership where there was ALWAYS a problem of some kind. Mall of Georgia Ford changed my opinion of dealership service, and my service representative, Chris, was awesome in communication and flexibility for my needs. More

Starting to have some minor changes in the behavior of my transmission. Was told I would have to leave it for 2-3 weeks to have someone look at it. It was on a lift. They wouldn’t even look for a leak and transmission. Was told I would have to leave it for 2-3 weeks to have someone look at it. It was on a lift. They wouldn’t even look for a leak and check the fluid level. Was told bringing it back in 2 weeks was not an option. Very disappointing. Have been doing business here for 7 years. Everyone that I knew here in service is gone. More

Brian did no grasp what my issue was despite having clearly explained it to him. clearly explained it to him. More

Staff was friendly and easy to work with. They understood what was needed and got it done. They understood what was needed and got it done. More

Had an issue with a recall that was fully taken care of. They took care of me. They took care of me. More

It took them 8 hours to change the oil, and I didn’t have car car More