Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,158 Reviews
Call Service Center (678) 515-9339

2,158 Reviews of Mall of Georgia Ford - Service Center

Sort by
May 05, 2023

He's been great across multiple interactions. This last time, he went above and beyond to make sure he and the mechanics took care of the problem even though it was not due to their dealership. More

by heck.brandon
Recommend Dealer
Yes
Employees Worked With
Matt Tyler
Report | Print
May 05, 2023 -

heck.brandon responded

Matt Tyler is a go-to. The last time he took care of me (all others have been 10/10 too), he went above and beyond to make sure he and the mechanics took care of a really challenging problem even though it was not due to their dealership.

May 04, 2023

Had a great experience working with Tyler in the service department. He scheduled my visit promptly and kept me informed throughout the day while my car was being worked on. More

by Toinoze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
May 05, 2023 -

Mall of Georgia Ford responded

We appreciate the comments on your experience with us, we hope we can assist you again soon!

May 03, 2023

The service crew was very helpful and customer oriented. They arranged a rental while my truck was being serviced More

by andrevinson
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Tyler
Report | Print
May 05, 2023 -

Mall of Georgia Ford responded

We appreciate the comments on your experience with us, we hope we can assist you again soon!

April 30, 2023

I brought my new car in because the lane assist wasn’t working. The service s department told me “this is how it works”. I checked with other bronco owners who confirmed this is not the case. I am More

by Douglas K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Lee
Report | Print
May 05, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

April 29, 2023

The service writer was great truck was done on time with fair price and a smile More

by David M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian James
Report | Print
May 01, 2023 -

Mall of Georgia Ford responded

Thank you very much for your kind words and positive feedback! We truly appreciate it and are delighted to hear that you had a great experience with us.

April 28, 2023

They beat the estimated time quoted Still not happy a transmissions has fatal failure at 115k with all service up to date More

by SCOTFRIESEN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael service
Report | Print
May 01, 2023 -

Mall of Georgia Ford responded

We take pride in providing excellent customer service and delivering quality products, so your feedback is very valuable to us. It's always great to hear when we've made a positive impact on our customers. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future!

April 28, 2023

Awesome Service! I didn’t have an appointment and they still took care of me and provided me a loaner vehicle. More

by mattharan282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian James, Matthew Tyler
Report | Print
May 01, 2023 -

Mall of Georgia Ford responded

We take pride in providing excellent customer service and delivering quality products, so your feedback is very valuable to us. It's always great to hear when we've made a positive impact on our customers. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future!

April 28, 2023

Our recent service experience was top notch, our service advisor was very helpful and provided great service. More

by Holly S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Report | Print
May 01, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future!

April 28, 2023

Horrible Horrible Customer Service! ! Had vehicle for 3 weeks and would not call back after leaving numerous voicemails. Finally got ahold of Service Advisor after 2 weeks of no conta More

by tullman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Tackabury, Matthew Tyler
Report | Print
May 01, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

May 02, 2023 -

tullman responded

I did reach out to Alan and left him a message. Never received a return call. Only person that is credible in the whole Service Department is Matthew Tyler- he is the only one that helped us. Will never do business with this company again.

April 27, 2023

I’m an out of town visitor needing maintenance on my car & was pleasantly taken care of by the friendly & efficient staff at Mall of Georgia Ford. I highly recommend them & will definitely use them again wh More

by Downtown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darreyell Anthony
Report | Print
1
...
74
75
76
...
216