Mall of Georgia Ford - Service Center

They had my truck for two days after I setup an appointment a week earlier to make sure I wouldn't have to wait long and they never even looked at it. Just say there for two days appointment a week earlier to make sure I wouldn't have to wait long and they never even looked at it. Just say there for two days More

Call dealer concerning tire monitor error message and was able to schedule for next day. Dropped truck off at 10 AM and picked up repaired at 1PM same day. Service rep, Melvin, was friendly and helpful. Char able to schedule for next day. Dropped truck off at 10 AM and picked up repaired at 1PM same day. Service rep, Melvin, was friendly and helpful. Charge for repair was reasonable. More

Took a couple trips (4) to be exact. finally got it correct. Will be back if service is required. finally got it correct. Will be back if service is required. More

The dealership attempted to charge me for unnecessary services (duplicates) and kept my car for over a month. It took over a week for a simple diagnosis. My car was returned with 0 miles to empty gas and services (duplicates) and kept my car for over a month. It took over a week for a simple diagnosis. My car was returned with 0 miles to empty gas and a problematic battery (not identified). It went back for a faulty part and took a week to fix with inadequate communication on the issue and when it would be resolved. This is the short version of my concerns. More

Never get any information about vehicles. A vehicle sat for 18 days before getting a tech assigned to vehicle. You have to pry to get any information from them about the status of your vehicl A vehicle sat for 18 days before getting a tech assigned to vehicle. You have to pry to get any information from them about the status of your vehicle. If your service advisor is not there then nobody can get any information about what is going on with it. More

I brought my truck up there because the air conditioning went bad while it was up there I asked for some nails to be taken out of my tires and my tires repaired. They called me when my truck was ready. I as went bad while it was up there I asked for some nails to be taken out of my tires and my tires repaired. They called me when my truck was ready. I asked if the tires got repaired they said yes I came up there to pick it up. I did not even check. I drove off a lot when I got home, I saw the nails were still in the tires. I did a survey and rated you guys as a two.Then I had somebody. (Who might be reading this) call me and offered to come pick up my truck upon my convenience so you guys could once again repair my tires whoever that he would give me a call on a certain day and time, and he did not. Therefore, this time I’m doing the survey and I’m giving you a one because they do not have a zero More

Brian was a great communicator when he serviced my F50 Brian did a great job Brian did a great job More

Great customer service! My service writer was awesome, kept me informed on the progress of my truck. I will definitely be back for service. My service writer was awesome, kept me informed on the progress of my truck. I will definitely be back for service. More

Facility was comfortable and well stocked for customers' waiting. Service was excellent and well explained waiting. Service was excellent and well explained More