Mall of Georgia Ford - Service Center

Awesome Customer Service, friendly staff, status followup while waiting on vehicle, great coffee and most importantly very clean facility. while waiting on vehicle, great coffee and most importantly very clean facility. More

After having the car for a week I believe I returned because of two reasons 1. I had left a attachment in right front seat and I had left a CD in my other car was not there. I had stopped by again for because of two reasons 1. I had left a attachment in right front seat and I had left a CD in my other car was not there. I had stopped by again for some other reason I cannot remember but one of the guys avoided my like the plaque! Only too discover 2 or more months later the CD player in my Ford Explorer does not work...that discovery very disappointing... More

Excellent and friendly service. Scott was open to discussing needs and options until I made a decision. I do believe he was misled a bit by the service technician on the white powde Scott was open to discussing needs and options until I made a decision. I do believe he was misled a bit by the service technician on the white powder blowing from my dash vent. More

Thank you so much for the fast wonderful service Scott was wonderful … will be back was wonderful … will be back More

Greeted with friendliness and care. The whole time I was there I was comfortable and enjoyed just reading my book. Didn’t take too long either. The whole time I was there I was comfortable and enjoyed just reading my book. Didn’t take too long either. More

Dropped my car off to have the fog light done. I was calling calling and calling. Nobody could take my call and tell me whether they had it in stock and whether someone can do it when I got there I was calling calling and calling. Nobody could take my call and tell me whether they had it in stock and whether someone can do it when I got there they couldn’t do it because they had to take my tire off and they wanted to charge me $500 for a fog light. More

Good service and follow up. Kind, quick, nice, easy access, comport, That are good and professional. Kind, quick, nice, easy access, comport, That are good and professional. More

Always an easy visit. Everyone is friendly and the process is very professional. I've been coming here since I bought my car here and intend on continuing. Everyone is friendly and the process is very professional. I've been coming here since I bought my car here and intend on continuing. More

They were courteous and knowledgeable about my vehicle and the repairs I needed to have done and the repairs I needed to have done More

I had a shifter bushing recall that needed to get taken care of - and had been notified that the parts were now available after a 4-month wait. I also had a ~$50 coupon for routine maintenance (oil change care of - and had been notified that the parts were now available after a 4-month wait. I also had a ~$50 coupon for routine maintenance (oil change, tire rotation, multi-point inspection) that was specific for my 2016 Ford Fusion and figured I'd get both done at the same time. As I checked the vehicle for my early AM appointment, I still had to wait about 10 minutes to get waited on. Then, I was told there would be a $50 up-charge for the oil my car actually needed. So, the coupon wasn't really specific. I was told the car would be ready by close of business that same day. I didn't get a call saying that the vehicle was ready that day. When I called about a half hour before close of business I was told it was ready, but it was too late for my wife and I to pick it up. When we picked it up the next AM. The multi-point inspection report wasn't included with the bill. I had to ask for it. More