Malloy Ford Charlottesville

oil change and problem with key fob I had recently had a problem with one of my car keys in that it did not start the car. It was in the car, but a dash board message said no key detecte I had recently had a problem with one of my car keys in that it did not start the car. It was in the car, but a dash board message said no key detected. I had to get the second key from the house to start the car. It started but, the message remained for several hours. I was concerned that it would happen with the second key and strand me, so I took it to this dealership.I had the oil change and tire rotation done and the key problem was supposed to be addressed. The oil change and tires were done, but all that was done for the key problem was that the key battery was changed for a cost of $26.00. I had told them that I had already changed the battery twice and it did not fix the problem. When I was upset that the problem was really addressed at all, the $26.00 fee was cancelled, which I felt was right, but I can 30 miles to the dealership to solve this problem and it was not done. This is a big issue as I don"t want to be stranded somewhere with my disabled sister. More

Worth the trip Drove all the way from Pa to this dealership. Absolutely worth the drive. Clean and new building, friendly staff, and great selection of unique vehicl Drove all the way from Pa to this dealership. Absolutely worth the drive. Clean and new building, friendly staff, and great selection of unique vehicles. More

Great service visit Nobody likes to bring their vehicle to the dealership for service, but my experience at Malloy Ford was as painless as possible. Starting with the Se Nobody likes to bring their vehicle to the dealership for service, but my experience at Malloy Ford was as painless as possible. Starting with the Service Writer, Tom, who was excellent from the beginning. He helped me with pricing and what I needed to do for my 50K-mile service, and had excellent follow-up. As it turned out I had nails in three of my tires and all were leaking slowly - that's why my tire light kept going on. He gave me my options but never tried to pressure me one way or the other. I decided on new (they were on a special, thank god) and he got me in the next day to get them taken care of. Nice new showroom and waiting room with wifi (although no water in the fridge). More

Excellent customer care Our experience was outstanding and exceeded our expectations. We were well cared for, listened to and informed well. The decision and purchase of our Our experience was outstanding and exceeded our expectations. We were well cared for, listened to and informed well. The decision and purchase of our car was well thought through and we were given space to contemplate options. We appreciate the correspondence prior to our visit, the attention to detail in the purchase and the follow up after. More

Excellent customer service! We gave this car buying experience the highest 5 star rating due to the excellent customer service provided to us by Trevor Miller, our sales represen We gave this car buying experience the highest 5 star rating due to the excellent customer service provided to us by Trevor Miller, our sales representative. It was easy talking with Trevor and we never felt pressured. He had a broad amount of knowledge regarding Ford vehicles and answered all of our questions. Trevor has a winning personality and excellent customer service skills that's often hard to find. He was patient and always had a positive attitude. Even after the sale, Trevor continued to answer my questions during the learning curve of operating our new Ford Edge. Thanks for everything Trevor! Nice job! More

Superb timely seervic Malloy service people were gracious to provide my service while traveling on short notice. I live in Texas and have used Malloy on other times so I c Malloy service people were gracious to provide my service while traveling on short notice. I live in Texas and have used Malloy on other times so I can depend on their cooperation and professional service. More

Satisfied and grateful. I was treated very well and fairly by the group at Malloy. I would definitely recommend them again and I feel very confident that I will go back to th I was treated very well and fairly by the group at Malloy. I would definitely recommend them again and I feel very confident that I will go back to them in the future to buy another Ford vehicle. More

First visit to Malloy Ford My first experience with Malloy Ford was excellent. Staff were courteous and really listened to my concerns. Excellent follow-up from managers. Will r My first experience with Malloy Ford was excellent. Staff were courteous and really listened to my concerns. Excellent follow-up from managers. Will return again. More

Great Experience. Doniell is #1 I went into Malloy Ford Charlottesville to ask a few questions about a Ford Fiesta that was posted on their web site and was lucky enough to meet thei I went into Malloy Ford Charlottesville to ask a few questions about a Ford Fiesta that was posted on their web site and was lucky enough to meet their Business Manager Doniell Reynolds (Greatest Sales Business Manager I've ever met!!). She took the time to personally show me several cars before I went home to pick up my son to bring him back to look at them. Doniell made my son and I feel very comfortable/not pressured and treated us like we were family. Doniell then introduced us to salesman Irving Parrish who was professional, a great person and very knowledgeable about the car we were looking at. Doniell and Irving made this sale by being two great people and I would recommend to anyone looking for a vehicle to visit them at Malloy Ford. Thank you, RG I have also used Malloy's service dept. many times and they have a great Team. More

25,000 mile service Had very early appointment for service check. Was done promptly. I ask for assistance in programming cell phone to car and lady at desk was very hel Had very early appointment for service check. Was done promptly. I ask for assistance in programming cell phone to car and lady at desk was very helpful and pleasant. More