Malloy Ford of Alexandria

If you value transparency and respectful service, I strongly recommend avoiding Malloy Ford in Alexandria, VA. My experience with their finance department was extremely disappointing. Despite clearly s strongly recommend avoiding Malloy Ford in Alexandria, VA. My experience with their finance department was extremely disappointing. Despite clearly stating that I wanted a five-year loan, the finance manager pushed through paperwork for a six-year term without properly discussing the change, seemingly to increase the dealership’s profit from interest. When I raised concerns about using my own financing with a VA Credit Union—despite having excellent credit—I was met with resistance and dismissive behavior from the staff. After noticing the issue, I contacted Donovan at the dealership, who assured me that the incorrect paperwork would be flat canceled. Unfortunately, there was no follow-up, and the situation dragged on for weeks without resolution. Eventually, I was told that the finance department had been let go, (not likely) but I was still expected to proceed with the unfavorable 72-month loan. Based on my experience and similar reports from other customers, it appears that Malloy Ford’s finance and management teams consistently prioritize their own interests over customer satisfaction, often making the process unnecessarily stressful and unresponsive to customer needs. I would advise others to seek out a dealership that values honesty and customer service. More

Stay away from the Service Department. My vehicle was operating perfectly. I received a recall notice for the transmission. After their "repair", I wasn't a mile down the road when I no My vehicle was operating perfectly. I received a recall notice for the transmission. After their "repair", I wasn't a mile down the road when I noticed an issue. I immediately made an appointment to bring the car back a few days later. They wouldn't even look at it unless I committed to paying $195 for an inspection because they were 99% sure that their work on my transmission was unrelated to the transmission issue I experienced driving out of their dealership. I don't believe in coincidences and they wouldn't stand behind their work. More

Emanuel Cavalcante was absolutely incredible from start to finish! When I first reached out, I wasn’t quite sure what I was looking for, but he took the time to really listen to my needs and helped me figu to finish! When I first reached out, I wasn’t quite sure what I was looking for, but he took the time to really listen to my needs and helped me figure out the perfect car for me. He sent over detailed pictures of various options, highlighting their features and benefits, which made narrowing down my choices much easier. When I visited the dealership, he offered me several vehicles to test drive without any pressure, and finally, he found me the truck of my dreams! He made it happen! The entire staff was friendly and accommodating, even going the extra mile to help me search for my lost wallet among the cars I test drove. By the end of the day, I was driving away in my all-electric F-150 Lightning, and I couldn’t be happier. Thank you so much, Emanuel! More

We were in the market for a Ford Ranger Raptor and noticed that Malloy Ford of Alexandria had two available—one black and one blue. I reached out to the dealership, inquired about the trucks, and sche noticed that Malloy Ford of Alexandria had two available—one black and one blue. I reached out to the dealership, inquired about the trucks, and scheduled a test drive for Monday, October 14th, which was confirmed. I also completed the Ford pre-qualification and sent it to the salesperson, Kelvin, via text. Kelvin and I exchanged several messages, during which he confirmed my appointment for the 14th. He informed me that the blue Ranger Raptor was in an off-site lot, but the black truck was available on the showroom floor. On the day of the appointment, I made the drive from Fredericksburg and texted Kelvin upon arrival. He told me to come inside, where I saw the black truck on the showroom floor. When I asked about the test drive, which had been confirmed, Kelvin apologized and explained that management wasn’t allowing test drives without a signed contract. I reiterated that I was there specifically to test drive the vehicle. I didn’t need to see the exterior again—what I needed was to drive it. Despite this, Kelvin insisted that management's policy required a signed contract before allowing a test drive. My issue is, why confirm a test drive only to have me drive all the way there, then refuse it? It felt like a sleazy sales tactic—a bait-and-switch just to get people in the door. There was plenty of time, at least a day in advance, for Kelvin to inform me that management required a signed contract for a test drive. In that case, I would have declined the visit outright. I’m not signing anything without knowing how the vehicle drives first. Although I didn’t cause a scene at the dealership, I was disappointed in how they treated potential customers. After returning home on Monday, October 14th, I remained interested and texted Kelvin about an error I noticed on the draft invoice—both the vehicle sticker ($1600) and the dealer’s invoice ($1900) included charges for freight and delivery. Kelvin said he would look into it and get back to me. Five days later, I still hadn’t heard from him. Needless to say, we didn’t purchase our new Ranger Raptor from this dealership. Save yourself the time and hassle. More

I was so pleased with the customer service I received. Alex and his sales staff went above and beyond to help me find the perfect car! I highly recommend! Alex and his sales staff went above and beyond to help me find the perfect car! I highly recommend! More

I bought my car new and the sale was excellent. After the sales, I had serious problems with service and support. My new car had numerous problems that would not be serious but because it was new t After the sales, I had serious problems with service and support. My new car had numerous problems that would not be serious but because it was new there should have been support to fix it and when I contacted Management I received little service and I even heard that they were not a factory but just a Ford franchise and If I wanted to solve my car problem I would go directly to FORD, as they were just a franchise. Another annoying situation was saying that I couldn't describe the car problem, I felt a certain lack of empathy because I didn't speak English because I was Brazilian. I started sending emails to Management and the responses were largely based on ignorance and lack of help. Today I repaired my car by myself and I still have some problems. The multimedia doesn't work correctly, there's a problem with a part of the engine that keeps clicking while the car accelerates and I'm trying to solve it. The monthly payment is up to date and within what I thought was safe to do, I realize it wasn't worth it. More

Very dishonest dealership, AVOID AT ALL COST. It took them an hour to discover a crack in one headlight (they might have done it) on my 2020 Chevy truck in the trade in, and then they charged me It took them an hour to discover a crack in one headlight (they might have done it) on my 2020 Chevy truck in the trade in, and then they charged me $2500 to fix it even though it will take them about $300($100 part and $200 labor) for them to fix it. Even any Chevy dealership will not cost that much. They also gave me the xxxxxxxxx about if I fix it myself(one headlight for GOD sake) it will decrease the value of my truck. How many of their 2020 used vehicles all have original equipment? None. They might have after market batteries, windshields, tires and wheels... They also charged $899 processing fees (junk fees), according to Car and Driver, the average fees in VA is $490. Dealer's Business License $64.23. Luckily they did not charge parking fees, utilities fees, employees' salaries contribution, year end bonuses etc. Again avoid this place at all cost unless you want to be ripped off. More

We traded in our 2020 Ford Ranger on a 2023 Ford Mustang Mach-E at Malloy Ford of Alexandria. We gave a downpayment of $2,000 with our credit card (everything attached in the contract). The sale contract (l Mach-E at Malloy Ford of Alexandria. We gave a downpayment of $2,000 with our credit card (everything attached in the contract). The sale contract (last page of attached document) assured us that we would pay xxx amount of money monthly for 84 months, beginning on 1/24/24. The dealer, specifically the finance director who signed the contract, Aman Meerzaman, called me today saying that the bank did not approve the 84 month contract and that we would have to give another $1,000 in order for them to close the deal that for us was already closed. We said we could not pay that money, so they asked us to return the car and we did not agree. Now they want to repossess the car. Be careful with this dealership, they lie to their consumers. More

I never heard anything back from this dealership. Really disappointing, I have a trade and I have good credit. Really disappointing, I have a trade and I have good credit. More