Malloy Ford of Alexandria

I brought my vehicle in for routine service when I met Mike Romano, Service Director at the coffee machine. He greeted and spoke to the full waiting lobby customer by customer thanking us for our business Mike Romano, Service Director at the coffee machine. He greeted and spoke to the full waiting lobby customer by customer thanking us for our business. I felt like Mr. Romano and his staff were happy to help all of us and made us all feel welcome. Kudos to Jerry's for having people like Mike, it's just not something you see much of these days in a customer service role. Thank You Jerry's Ford, I will certainly be back! More

Hans Antonio is a very courteous and professional Sales consultant. I contacted Mr. Antonio at Jerry's Ford because I was in need of a car for work and school. Because of my hectic schedule, it was difficu consultant. I contacted Mr. Antonio at Jerry's Ford because I was in need of a car for work and school. Because of my hectic schedule, it was difficult for me to come into the showroom, however Hans was patient and flexible with me, and we were finally able to schedule a time to meet. I brought my mother along with me, and he was always asking if we needed anything while waiting for the completion of the final paperwork. I am pleased with my selection and the great customer service that I received from Hans, the Sales manager Ehab Kandil and Jerry's Ford. More

I went looking for a ford edge AWD and Dave showed me the exact one online I was looking at. I decided on that one from the beginning and he gave me every rebate in the book he could, cutting down the price exact one online I was looking at. I decided on that one from the beginning and he gave me every rebate in the book he could, cutting down the price quite a bit. He was very friendly, very helpful, and straightforward. I had a great car buying experience. I was in and out very quickly with Joe handling and processing my paperwork. I would definitely recommend this dealership! More

Mr. Seraj was very helpful. It made my car buying a fun experience. He set up all the paperwork for me to sign stress free and when the car was delivered he explained all the features to me. experience. He set up all the paperwork for me to sign stress free and when the car was delivered he explained all the features to me. More

Staff was courteous and attentive throughout the buying process. They found the exact car I wanted with the accessories I asked for. First Class operation guys! process. They found the exact car I wanted with the accessories I asked for. First Class operation guys! More

Just made a purchase, and only drove my car home and to the store. Everyone in this dealership makes you feel comfortable. Very friendly personalities, casual conversations, with no pressure. And, they the store. Everyone in this dealership makes you feel comfortable. Very friendly personalities, casual conversations, with no pressure. And, they treat you just like a family member or a friend. This is so important, given the stress inherent in a new car purchase. Most important, I felt like they were attending to me as an individual, offering transportation, and working with my scheduling needs. Even though they have hundreds of customers per month, you actually feel like your OWN needs are given paramount attention. My sales person was Dave Donley. Mr. Donley is exactly the type of personality one needs to sell cars. Patient, strong, very knowledgeable in the car sales process, friendly, and laid back. He told me which accessories/options would be good for me, and which wouldn't, ensuring that I made the final decision and understood the options. He actually picked me up at my home to come to the dealership to pick up the car [after I completed the sale a day earlier!], knowing I did not have a car for transportation. He assisted me in trying to jump start my old trade in, brought water for the transmission, and removed my old plates on the car for attachment to the new vehicle. When the new car was delivered to me, he took great care to go over all the main features of the vehicle so I had a jump start [pardon the pun] on understanding all of what the car could do. I dealt with four other dealerships during this process, and none of them compare to Jerry's Ford, and none of the sales persons compared to Dave Donley. I would recommend both highly and without reservation. More

Quick! Great price, without a lot of haggling. Customer service was excellent, and they accommodated myself as well as the family. Will .repeat business there! Customer service was excellent, and they accommodated myself as well as the family. Will .repeat business there! More

We purchased our 2013 Ford SHO from Jerry's Ford. Considering all of our experiences buying cars including Mercedes and Lotus Espirit, this was by far the most pleasurable! Everone we dealt with wer Considering all of our experiences buying cars including Mercedes and Lotus Espirit, this was by far the most pleasurable! Everone we dealt with were not just professional, which we would expect, but they made us feel as if we were their only customers. We felt that they put our interest first and really cared. There were honest, true to their word, and came through on all promises. We got an excellent price for our car, a price that other dealers confessed that not only could they not match the price, but they could not get the car themselves at the price offered by Jerry's. There were no "bait and switch" tactics and they did not try to sell us what we did not need. They were very knowledgeable and relayed that knowledge in a way that was easy to understand. They were patient in answering all of our questions and were easy to reach when we called. Financing was easy and efficient. Our overall experience was like buying a car from your best friend whom you have grown to know and trust over the years. We recommend Jerry's Ford highly and without reservation! We will certainly return when we are in the market again! More

I worked with Hans Antonio on my purchase. I shopped several dealers in the area and Jerry's was by far the best. I used a car buying service and Hans was the only salesman who consistently responded t several dealers in the area and Jerry's was by far the best. I used a car buying service and Hans was the only salesman who consistently responded to my email questions. When it came down to the purchase, Jerrys was great. Hans offered a great price right from the start. I had several quotes from other dealers(after negotiating for hours) but Jerry's beat them in 5 mins without a hassle. I did not have to tell them I had other quotes as they beat the price from the start. The deal making process was easy and I could not be happier. I got a great price based on all the research I did and the process was painless. Joe Messina in finance was also great to work with and made the financing process easy. He also gave me a bunch of options on the financing to make sure i got the most for my money. If you are looking for a Ford in NVA, I would check out Jerry's. If you want a great salesman, who will respond to email, Hans is your guy. More

Coming into the dearlership we were greeted by a very friendly staff. They asked how could they assist us then asked if we were there to see anyone in particular. We were then greeted by Ed Salmon. He friendly staff. They asked how could they assist us then asked if we were there to see anyone in particular. We were then greeted by Ed Salmon. He had all of the paperwork ready for us we didn't have to fill out practically anything. The car was ready and waiting for us. He went on the the test drive with us and answered all of our questions and we got the deal of a lifetime. Jerry's will now get all of our business in the future. More