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Malloy Ford of Alexandria

Alexandria, VA

3.1
277 Reviews
Jerry's Ford has been in business for 40 years and is family owned & operated. At Jerry's Ford Alexandria, we offer new Ford cars in the Washington DC area, along with used cars, trucks & SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for. Our financial staff at Jerry's Ford Alexandria, offers expert advice for those seeking a great Ford car loan or lease. Our service doesn't stop there. Customers can come in & take advantage of our knowledgeable Ford car repair technicians & a fully-stocked inventory of Ford car parts. We want our Customers to be completely happy & satisfied. Our Customer Service Department will be glad to help with any questions. 703-256-5000 ext.200.
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6510 Little River Turnpike

Alexandria, VA

22312

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Showing 277 reviews

January 28, 2012

My initial contact was with Misha. She knows how to sell and comes off very low pressure and makes you feel comfortable, in a usually uncomfortable situation of buying a car. Suber seemed distracted and More

by gbannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suber & Misha, who by the way is FABULOUS & without her, we would have bought elsewhere Tina was also very helpful. Those 2 ladies are GREAT!!
January 28, 2012

Very enjoyable experience. My sales associate Misha Andrews was very helpful, informative, and quick to follow up with pricing and availablility for the vehicle i was looking to purchase. my overall ex More

by Jasonw12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misha Andrews
January 25, 2012

Recently took my daughters old ford escort to get some service and found that repairing it was just not the best course of action so I decided to trade it in on a new or used vehicle. The staff at Jer More

by Mgowland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Gammons & Joe Messina, Joe Messina
Jan 26, 2012 -

Malloy Ford of Alexandria responded

Hello Mgowland, Thank you very much for the wonderfully positive review. At Jerry's Ford, we take pride in Customer Service, because we want our valued customers to be completely satisfied with their vehicle and their buying experience here. I informed Angel and Joe of your review, and you absolutely made their day! If you ever have any questions, please feel free to contact me. I am here to help. Eileen Viteri 703-256-5000 ext 202 Jerry's Ford Customer Service

January 20, 2012

I was in the process of looking for a new car. I sent out a query to the Ford dealerships in the area. I got a response from Jerry's Ford (Alexandria, VA). The email was from Angel Gammons. I went ahead and More

by driver2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Gammons (Sales) and Joe Messina (Business Manager), Joe Messina
Jan 24, 2012 -

Malloy Ford of Alexandria responded

Hello driver2012, Thank you very much for the wonderfully positive review. At Jerry's Ford, we take pride in Customer Service, because we want our valued customers to be completely satisfied with their vehicle and their buying experience here. I informed Angel of your review, and you absolutely made his day! If you ever have any questions, please feel free to contact me. I am here to help. Eileen Viteri 703-256-5000 ext 202 Jerry's Ford Customer Service

January 20, 2012

I was in the market for a new Ford Focus and got financed through a buying service with my auto insurance carrier which eliminated the price haggling. I chose Jerry's Ford because they were the first to call More

by phackett
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angel Gammons
Jan 20, 2012 -

Malloy Ford of Alexandria responded

Hello P. Hackett, Thank you very much for the wonderfully positive review. At Jerry's Ford, we take pride in Customer Service, because we want our valued customers to be completely satisfied with their vehicle and their buying experience here. I informed Angel of your review, and you absolutely made his day! If you ever have any questions, please feel free to contact me. I am here to help. Eileen Viteri 703-256-5000 ext 202 Jerry's Ford Customer Service

January 14, 2012

Worked with Angel on buying a 2012 Ford Taurus. Through my bank's buying service, I had a pre-negotiated price - so while I was happy with the price, there was no negotiating. As for the rest, everythin More

by gonzolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Gammons
Jan 16, 2012 -

Malloy Ford of Alexandria responded

Thank you so much for the great review! I showed it to Angel, and the review really made his day. Seeing a testamonial such as yours, makes me proud to be a team member of Jerry's Ford! Sincerely, Eileen Viteri Customer Service Manager Jerry's Ford

January 02, 2012

I was very pleased with my purchase of my F-150, Angel was on top of every thing from top to bottom, and all the details. He took time to make sure that I was satisfied with every thing. I will recommend More

by rob2562
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Gammons
Jan 02, 2012 -

Malloy Ford of Alexandria responded

Hello Robert, Thank you very much for your great review that you wrote for us! It really made Angel's day when he saw it. We just love it when our valued customers are happy! Sincerly, Eileen Viteri Customer Relations Manager 703-256-5000 ext 202

December 26, 2011

Best deal and service. I shopped your price and financing, including dealer installed, and found that you were the best, overall. You were willing to do a factory order where most would not. I got More

by tysonlaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hall
December 22, 2011

My wife and I bought a 2010 Hyundai Santa Fe from Jerry's Ford. We were happy with the price, as it was even lower than what USAA had guaranteed us. Mike also got us a great loan rate. Unfortunately, it More

by edallen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Harned, Mike Ip
December 22, 2011

Bill Hall was very professional and extremely helpful. I Bill Hall was very professional and extremely helpful. I was very impressed that he took the time to explain all the different features on the ca More

by robbiedaly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hall & Joe the Finance guy
Dec 23, 2011 -

Malloy Ford of Alexandria responded

Hello Robbie, I read your review, and I am so sorry that you feel that way about the Finance Manager, Joe. My goal as a Customer Service Manager, is to be sure you are completely satisfied with your experience that you had here at Jerry's Ford. I spoke to Joe and showed your comments to him. He told me that he gave you the Finance Package that gave you the larger rebate, and that if you Trade in, sell, or pay off your loan early, that you would be saving $500. He feels that he gave you the better deal in the long run. He also said that he would be very happy to give you a second free oil change for your vehicle, in exchange for a better review of him. Let me know what you think. I am here to help. You can message me here, or email me at eviteri@jerrysford.com. Happy Holidays! Sincerely, Eileen Viteri Jerry's Ford Customer Service 703-256-5000 ext 202

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