Malloy Ford of Alexandria

Review: I went to this dealer two times in one week to see and test drive the same car I requested. Each time they said on the phone that they have the car i am interested, but when i get there they see and test drive the same car I requested. Each time they said on the phone that they have the car i am interested, but when i get there they say that car is in their sister dealership. Second time before I visit I specifically called them to make sure they have the car in their lot. She said yes they have it. When I got there guess what? Car was not. Apparently they are telling every lie to get you into their store. Before I was leaving the store guy said that If I make deal with them and start doing paperwork he will get the car in 20 minutes for me. He is trying to sell the car without even showing it first. Plus sales associate who i had appointment was not there either. Avoid them to save your time. They do not tell the truth. Employee(s) I worked with: Francisco Espana Would I recommend this dealership? No More

I was quoted a price on the internet which I knew was a great price. After I got there, they pulled a bait and switch on me. First, it wasn't the car they said it was and then they said they made a "big mi great price. After I got there, they pulled a bait and switch on me. First, it wasn't the car they said it was and then they said they made a "big mistake" and gave me the wrong quote that was thousands of dollars off. Then they tried to set me up by saying they could maybe make it up in financing or my trade. But, they came back offering me almost HALF of what Edmunds said my trade was worth. Extremely insulting. Proceed at your own risk, or stupidity. More

So far I am very pleased with my decision to purchase a new vehicle from Jerry's. After interacting with several dealerships regarding cars identical to that I eventually purchased, Jerry's earned my busi new vehicle from Jerry's. After interacting with several dealerships regarding cars identical to that I eventually purchased, Jerry's earned my business by making me feel comfortable. In addition to making me feel comfortable, Michael, my salesperson, was very helpful, personable, and understanding. The best part of the deal was the near lack of price haggling; I told Michael exactly what I wanted to pay for the car and exactly what I thought my trade was worth. Jerry's was able to accomodate my requests. If you're in the market for a new Ford, stop by Jerry's and see what the dealership has to offer. More

Jerry's Ford was great! I took almost 4 months to figure out what exactly I wanted, shopping at Chevy dealers for an Equinox, at Jeep dealers for a Liberty or Compass, at other Ford dealerships looking at t out what exactly I wanted, shopping at Chevy dealers for an Equinox, at Jeep dealers for a Liberty or Compass, at other Ford dealerships looking at the Escape (out of the area), and the whole time Joe Hughes (the salesman I worked with) was very patient with me. He called and used e-mail to communicate. He never pressured me, which I appreciated more and more after going to other dealerships. The Jeep dealership was too pushy-- trying to get me to make up my mind the very first time I set foot on their lot (even after telling them that there was no way I was looking to make a purchase that day). The Chevy dealership was the same. Jerry's Ford not only had a great salesman, but the other staff members were very helpful. Even after they had the sale they continued to be helpful setting up the Sync system in the car and helping me to understand some of the newer features in the car. I would definitely recommend this dealership for others. More

Amazing service! I stopped by while on lunch break. Was able to drive the car, negotiate the price, arrange for financing in an hour. I left and returned when I got off work and was able to sign all the pa able to drive the car, negotiate the price, arrange for financing in an hour. I left and returned when I got off work and was able to sign all the paperwork in 30 mins. By far, this has been the most pleasant experience I have ever had with a car dealer. Ihab the manager, is excellent at negotiating a good deal, and Mike Ib the finance guy worked out a very decent set of numbers for me. Highly recommend them! --NRM. More

My sales person was Angel Gammons who explain to me in details all about the car operational system including the sync. This sales person really new everything about the car in which he was able to answe details all about the car operational system including the sync. This sales person really new everything about the car in which he was able to answer all my questions. Then I work with Mike and Don Bitler to finance the car. Between Don and Mike who really work hard to get me a confortable payment. I was able to walk away with a brand new 2010 FUSION. The services I recived from Angel, Mike, and Don were GREAT. I would give all these three people the highest point ford could give them for the great job. Armando Montalvo 703-582-1439 More

fantastic service and a professional atmosphere. I was able to purchase my new vehicle in a quick and timely manner without all the run around I was subjected to at other dealerships. I felt that Don Bitl able to purchase my new vehicle in a quick and timely manner without all the run around I was subjected to at other dealerships. I felt that Don Bitler and Ryan Anderson really cared about me and my concerns. Great job, gentleman!!! More

Purchased a used Expedition, price was GREAT with little to no "haggleing". The vehicle had beed checked over and they had even put 4 brand new tires on it!! I haven't had any issues with it and have als to no "haggleing". The vehicle had beed checked over and they had even put 4 brand new tires on it!! I haven't had any issues with it and have also used their service department for regular maintenance. I found them to be the best ever, the service staff is very friendly and honest. More

Worst car buying experience I have ever had. Go to the dealership. Seal the deal and come to find out they can't find the keys to my car! Then the manager promises that they'll deliver the car to me first dealership. Seal the deal and come to find out they can't find the keys to my car! Then the manager promises that they'll deliver the car to me first thing monday morning. Well what do you know. Someone removed the tires from the car and they have to wait for new tires. 7 hours later, they delivery guy only brought 2 tires. And he has to go back for the other two, because they don't have any other tires there to out on my car. 4 days later, I am still without my car! DO NOT BUY a car here! You have been warned! More

We bought a Ford Edge. A month and a half later found out the rear tires were defective. The tread separate from the tire. They were completely bald and the metal cord was showing. Jerry's Ford flatly out the rear tires were defective. The tread separate from the tire. They were completely bald and the metal cord was showing. Jerry's Ford flatly refused to replace the tires. Refused to help at all. They were extremly rude and hostile. We had to pay almost $500 for new tires on a vehicle we just bought and it had less than 30,000 miles. Jerry's Ford told us it passed state inspection so they were not liable. Well the state inspection was done in their service department and they refused to give me a copy of the inspection report. I believe they defrauded me and sold us an unsafe vehicle. A week after we bought it, I almost ran off the road in the rain! Absolutely HORRIBLE experience. If you value your safety, choose a different dealership. More