Malloy Ford of Alexandria

when I quoted form this dealer. Angel give me a good prive with a sticker. He push me to deposit 500 bucks to hold this price. I am not very comfortable. I went to check VIN # on their web site. I found prive with a sticker. He push me to deposit 500 bucks to hold this price. I am not very comfortable. I went to check VIN # on their web site. I found they cheated on me ! The sticker is not the right one!!! They use fake fraudulent state inspection sticker which has full equitments to replace the real one which only has basic equitment. They set you up once you bite the bait. Never tust them and stay away!!! More

I went to Jerry's in Annandale for regular service on my 2009 Mustang GT. This was not the first time I went to Jerry's but it was the first time in over a year for this vehicle. I dropped the vehicle off 2009 Mustang GT. This was not the first time I went to Jerry's but it was the first time in over a year for this vehicle. I dropped the vehicle off in the morning and picked it up after work, which is my normal routine for service on my vehicles. When I picked up the vehicle the nighmare began. There was a noticeable and sizable crack in the front bumper/ground effects which was not there when the vehicle was dropped off. On the Service record for that day (which they are to fill out prior to servicing the vehicle, and record any dents or substantial damage to the vehicle), nothing was noted (no crack in the bumper because it wasn't there when I dropped it off). I brought the damage to my bumper immediately to the General Sales Manager on duty at the time (the service department was already closed). Ryan, the GSM, handled the case with professionalism and courtesy especially in the face of an angry, pregnant client with an obvious passion for the vehicle that was damaged. Ryan handed the case over to the service department the next day; I never took possesion of the vehicle after the crack appeared in the bumper. The dealership promised to fix the problem and bring the bumper back to it's original condition. Nine days later (7 business days), I received a phone call the vehicle was ready. I went to pick up the vehicle and found that their idea of bringing the bumper back to original condition was to bondo the bumper until from the front of the vehicle you could no longer tell their was a crack. They repainted and it looked pretty, but the crack on the back side of the bumper was still very obvious to the touch of a hand or visible when the car is lifted (or you crawl under the vehilce). I am not satisfied with the fix as it compromised both the integrity of my vehicle as well as the value. I was told by Ryan that they would not do anything else to fix the bumper. He added that I would not win a case in court or with an insurance company because there was no Police report taken at the time of incident. He was correct, there was not police report because I trusted them to fix the problem they had caused and not just bondo but to replace the bumper. That was my own error in judgement. I was forced by circumstance to take possesion of the vehicle as they would no longer provide me with a rental (as they had while claiming to be fixing my vehicle) citing that they felt their duty was done and thus they were not obligated to provide me with a vehicle any longer. Jerry's Ford not only reduced the value of my vehicle, but have also compromised the integrity of the bumper and are refusing to fix the issue. Jerry's Ford has completely taken advantage of me and the situation they placed me in my damaging my vehicle. Beware of these guys, and if you do have service with them and they damage your vehicle in any way, call the police to have a police report taken before you go any further. Protect yourself and your vehicle first, these guys will take advantage of you if they can. Good luck! More

I did try to flush brakes on my E350 van, first i get the quote of $130 by phone, but when I brought van to dealership, their manager Art Beatson gave me price of $180. his explanation was: "because its dies quote of $130 by phone, but when I brought van to dealership, their manager Art Beatson gave me price of $180. his explanation was: "because its diesel!" kinda diesel brake flush different from gas. What the BS! Tedd Britt Ford did this job for $125. I'm going to file compliant for this overcharge. More

Review: I went to this dealer two times in one week to see and test drive the same car I requested. Each time they said on the phone that they have the car i am interested, but when i get there they see and test drive the same car I requested. Each time they said on the phone that they have the car i am interested, but when i get there they say that car is in their sister dealership. Second time before I visit I specifically called them to make sure they have the car in their lot. She said yes they have it. When I got there guess what? Car was not. Apparently they are telling every lie to get you into their store. Before I was leaving the store guy said that If I make deal with them and start doing paperwork he will get the car in 20 minutes for me. He is trying to sell the car without even showing it first. Plus sales associate who i had appointment was not there either. Avoid them to save your time. They do not tell the truth. Employee(s) I worked with: Francisco Espana Would I recommend this dealership? No More

I was quoted a price on the internet which I knew was a great price. After I got there, they pulled a bait and switch on me. First, it wasn't the car they said it was and then they said they made a "big mi great price. After I got there, they pulled a bait and switch on me. First, it wasn't the car they said it was and then they said they made a "big mistake" and gave me the wrong quote that was thousands of dollars off. Then they tried to set me up by saying they could maybe make it up in financing or my trade. But, they came back offering me almost HALF of what Edmunds said my trade was worth. Extremely insulting. Proceed at your own risk, or stupidity. More

So far I am very pleased with my decision to purchase a new vehicle from Jerry's. After interacting with several dealerships regarding cars identical to that I eventually purchased, Jerry's earned my busi new vehicle from Jerry's. After interacting with several dealerships regarding cars identical to that I eventually purchased, Jerry's earned my business by making me feel comfortable. In addition to making me feel comfortable, Michael, my salesperson, was very helpful, personable, and understanding. The best part of the deal was the near lack of price haggling; I told Michael exactly what I wanted to pay for the car and exactly what I thought my trade was worth. Jerry's was able to accomodate my requests. If you're in the market for a new Ford, stop by Jerry's and see what the dealership has to offer. More

Jerry's Ford was great! I took almost 4 months to figure out what exactly I wanted, shopping at Chevy dealers for an Equinox, at Jeep dealers for a Liberty or Compass, at other Ford dealerships looking at t out what exactly I wanted, shopping at Chevy dealers for an Equinox, at Jeep dealers for a Liberty or Compass, at other Ford dealerships looking at the Escape (out of the area), and the whole time Joe Hughes (the salesman I worked with) was very patient with me. He called and used e-mail to communicate. He never pressured me, which I appreciated more and more after going to other dealerships. The Jeep dealership was too pushy-- trying to get me to make up my mind the very first time I set foot on their lot (even after telling them that there was no way I was looking to make a purchase that day). The Chevy dealership was the same. Jerry's Ford not only had a great salesman, but the other staff members were very helpful. Even after they had the sale they continued to be helpful setting up the Sync system in the car and helping me to understand some of the newer features in the car. I would definitely recommend this dealership for others. More

Amazing service! I stopped by while on lunch break. Was able to drive the car, negotiate the price, arrange for financing in an hour. I left and returned when I got off work and was able to sign all the pa able to drive the car, negotiate the price, arrange for financing in an hour. I left and returned when I got off work and was able to sign all the paperwork in 30 mins. By far, this has been the most pleasant experience I have ever had with a car dealer. Ihab the manager, is excellent at negotiating a good deal, and Mike Ib the finance guy worked out a very decent set of numbers for me. Highly recommend them! --NRM. More

My sales person was Angel Gammons who explain to me in details all about the car operational system including the sync. This sales person really new everything about the car in which he was able to answe details all about the car operational system including the sync. This sales person really new everything about the car in which he was able to answer all my questions. Then I work with Mike and Don Bitler to finance the car. Between Don and Mike who really work hard to get me a confortable payment. I was able to walk away with a brand new 2010 FUSION. The services I recived from Angel, Mike, and Don were GREAT. I would give all these three people the highest point ford could give them for the great job. Armando Montalvo 703-582-1439 More

fantastic service and a professional atmosphere. I was able to purchase my new vehicle in a quick and timely manner without all the run around I was subjected to at other dealerships. I felt that Don Bitl able to purchase my new vehicle in a quick and timely manner without all the run around I was subjected to at other dealerships. I felt that Don Bitler and Ryan Anderson really cared about me and my concerns. Great job, gentleman!!! More