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Malloy Ford of Alexandria
Alexandria, VA
263 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 263 reviews
January 28, 2023
DO NOT ORDER FROM MALLOY FORD! ! I ordered a new maverick and tracked it for months via ford's online tracker. Once I received a vin we sold one of our vehicles and have our other ! I ordered a new maverick and tracked it for months via ford's online tracker. Once I received a vin we sold one of our vehicles and have our other up for sale since the maverick was going to replace them both. My maverick came in and Andrew the SM there said he wanted 7500 over msrp now even though I ordered it and the salesman said it was msrp and nothing to worry about. The next day after it arrived the GM Daniel called me and said they had actually sold my maverick to someone else who was paying over msrp. Unbelievable. We have money, time, and plans invested in the purchase for months and were basically told they had already sold our maverick before it came in, oops. Ford customer service is a joke. If you think this can't happen to you then you are mistaken. We have a 22 Bronco in our garage so obviously loyalty to Ford brand doesn't matter and this dealer could care less about you. More
by RobNV
Employees Worked With
Daniel the GM, Andrew the SM, and Kyle Salesman
January 27, 2023
I was very displeased with the customer service at Malloy Ford while trying to purchase a used car. The sales representative that I spoke could hardly answer any of my questions and gave wrong answers at tim Ford while trying to purchase a used car. The sales representative that I spoke could hardly answer any of my questions and gave wrong answers at times. When I asked for pricing they added things that I never mentioned I guess hoping that I would just not notice rather than asking me about it beforehand. They were very reluctant to agree to let me get the car inspected claiming that they already did and I should just blindly trust them. The most frustrating and disturbing part of the experience was that I told them I had to leave soon but they said that they could give me the financing information to look over before I came back if I would just give them my financial info. They asked a lot of personal and what I think are unnecessary questions in this form that I was told were all required if I wanted to see the financing info. Once I gave them all my information they decided that they did not want to show me any financing information. When I asked why not they insulted me and refused to make eye contact with me anymore. I think they were concerned that I would take the prices to another dealership are only a couple of that same car for sale within 500 miles. Regardless it is no way to treat another customer who was just interested in buying your vehicle and had to leave before they could make a decision. When I was supposed to go back and talk to a different sales rep a couple days later the vehicle had sold before my appointment and they did not tell me. I would not recommend this dealership to anyone. More
by Andrew Tartaro
Employees Worked With
David Wright
January 19, 2023
The sales team was responsive and easy to work with. Given my online research I knew I was getting a good deal on the value of my preowned vehicle and there were no hidden fees here (unlike my experienc Given my online research I knew I was getting a good deal on the value of my preowned vehicle and there were no hidden fees here (unlike my experience with some other dealerships in the area). More
by G
Employees Worked With
Amir Kowkabi
December 09, 2022
We are so disappointed with this dealership, and how they treated my husband and I. They have forgotten it is about customer service. We have been lied by Andrew and Daniel, they treats us very unprofessiona treated my husband and I. They have forgotten it is about customer service. We have been lied by Andrew and Daniel, they treats us very unprofessional. They were very rude and use high-pressure tactics, and because we didn't accept what they were offering us they said they were doing a favor. We felt humiliated and discriminated, they had the audacity to say they were doing a favor for us, but we were doing a business it's not a favor specially when money and your name is involved, favor you do for a family not for a customer who already bought a $77,000 truck from then a week ago. I would never recommend Malloy Ford Alexandria for anyone. More
by Juliana Silva
Employees Worked With
Daniel and Andrew
August 10, 2022
Awful awful dealership. Bought a car here that failed an out of state inspection and I had to fight them to cover the cost of repairs. Even then, when getting it reinspected Bought a car here that failed an out of state inspection and I had to fight them to cover the cost of repairs. Even then, when getting it reinspected it still failed with questions on if the original issue was even addressed and I ended up having to pay for the repairs out of pocket. I've only had the vehicle a month and it's already in the shop for another set of expensive repairs. If I'm paying almost 30k for a car, I expect it to be drive-able for at least a few months before having to pay for major repairs. I've had it less than a month and its already cost me 1000+ dollars. Do not buy a used car from these people, especially Rodrigo and the General manager (who threatened to take legal action against me if I didn't go through with the deal when I originally voiced my concerns over the failed inspection - that's some premium customer service right?), they will lie to your face and then refuse to help when confronted about it. I REPEAT, DO NOT BUY USED CARS FROM THEM, THEY WILL SCREW YOU. More
by kevin
Employees Worked With
Miguel Aguirre
May 15, 2022
Don't pre order a car with the dealership. They will agree on the price and last minute try to add 10k or more to the price. I'm warning friends interested in buying to stay away from this dea They will agree on the price and last minute try to add 10k or more to the price. I'm warning friends interested in buying to stay away from this dealership, especially if they are trying to pre order a car. More
by Kyle
Employees Worked With
Sales
April 06, 2022
Poor Customer service , forced sale ,incompetent used car sales manager "Anwar". Not worthy going there . Take your business somewhere else better ,who would apprecite it . sales manager "Anwar". Not worthy going there . Take your business somewhere else better ,who would apprecite it . More
by nissangtr4657
Employees Worked With
Anwar Hassan, Action Marketing
March 15, 2022
They sold me a vehicle with a bad windshield, exhaust, hazard lights, bad tires, brakes. please check the vehicle well if you buy used they did not want to take responsibility , hazard lights, bad tires, brakes. please check the vehicle well if you buy used they did not want to take responsibility , More
by Marlon
Employees Worked With
Fredy porto, Bianca Rodriguez, Action Marketing
November 20, 2021
Bought a vehicle from out of state and experience couldn’t have been better. Stas provided regular updates and handled the virtual transaction as quickly and professionally as I could have possibly couldn’t have been better. Stas provided regular updates and handled the virtual transaction as quickly and professionally as I could have possibly expected. Shipping was fast and car came as clean as it would’ve from the showroom. Would highly recommend and would buy from them again. More
by Fkurilla
Employees Worked With
Stas Kovalevski , Action Marketing
