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Malloy Toyota
Winchester, VA
89 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 89 reviews
May 17, 2022
I put a $2,500 down payment on a new Toyota Cross in February. At that time I agreed to a price. The vehicle arrived about 2 weeks ago. The dealership marked up the vehicle $2,000. There was no ment February. At that time I agreed to a price. The vehicle arrived about 2 weeks ago. The dealership marked up the vehicle $2,000. There was no mention of this when I agree to the price. I decided to then trade my car at the last minute to help offset the markup. The mid Kelley Blue Book trade on an it was $7k. They gave me 3k. The people were nice the day I picked up the car but in my book the there business ethics are very poor. More
by Connie
Employees Worked With
Trevor, Kari and Craig
May 10, 2022
I ordered a new 2022 Toyota Tundra - the salesperson Jason Plummer did a great job of keeping me informed about the progress of when my car would arrive at the Malloy Toyota dealership. He was extremel Jason Plummer did a great job of keeping me informed about the progress of when my car would arrive at the Malloy Toyota dealership. He was extremely professional, friendly and courteous - he definitely made it a whole lot easier! More
by jcbb456
Employees Worked With
Jason Plummer, Action Marketing
February 26, 2022
I’m editing my review. Car buying can turn stressful as many of us know. I wanted a car they had which is a hard to find trim and they weren’t far off from what I was willi Car buying can turn stressful as many of us know. I wanted a car they had which is a hard to find trim and they weren’t far off from what I was willing to pay. After speaking with their sales manager I can understand better where they are coming from, which is what I wanted to do rather than assume things like I was. The general manager was also very nice to deal with and they worked with me enough to make me pleased with making the purchase. Things are a little screwy these days so all I wanted was a little give and take which is what I got in the end. Their salesman was also good to work with as I know I can be difficult so good on him as well. More
by Jc
Employees Worked With
Steve, Mike, Jay
January 18, 2022
Went in to purchase a new truck and we saw one we liked. We asked for the keys to see the inside and saw the paper that’s supposed to be in the window with the features and price on was off and thrown on th We asked for the keys to see the inside and saw the paper that’s supposed to be in the window with the features and price on was off and thrown on the back seat. I noticed the price of the truck on the sheet and what they had written on the window was a $10,000 difference. When I asked the salesman about the price difference his attitude changed and started getting xxxxty after I told my husband to let’s look around more to see if we could find someone who wasn’t upping the price that much. He said you won’t find anywhere else that is not marking the trucks up $10-20 thousand dollars more. Haha jokes on him we purchased a new truck for the same price that is Toyota MRSP at another dealership. More
by T123C
Employees Worked With
Action Marketing
November 08, 2021
We purchased a used truck which was in great shape, loaded, for a good price. When we picked it up after it was detailed, they had removed the bed liner which they said was included and couldn’t find i loaded, for a good price. When we picked it up after it was detailed, they had removed the bed liner which they said was included and couldn’t find it and refused to replace it. They blatantly lied about the service contract after we asked very specific questions, then three months later still have not sent title to our insurance company so we can tag it. I used to work at a car rental business near them and they had shady business practices so I should have known better. This company has poor business ethics so please be careful. I DO NOT RECOMMEND. More
by Leslie
Employees Worked With
Bianca Rodriguez, Action Marketing
August 21, 2021
Unapproved and unnecessary work!First time in for Unapproved and unnecessary work! First time in for service at this dealer. They asked me to sign approval of work without displaying prices. I kn Unapproved and unnecessary work! First time in for service at this dealer. They asked me to sign approval of work without displaying prices. I knew how much it should cost, so I asked and got a confirmation that it would be “about” that much. At the cashier the number I got was $20 more. I asked to look at the itemized bill and saw a $20 charge for an oil additive that I didn’t need (I am using fully synthetic oil and follow factory service intervals) or asked for. They claimed I needed it to make oil last longer. Seriously? I’ve owned five of the same model Toyota vehicles over the past 20 years and had them serviced with at least ten different Toyota dealers, and this is the first time a dealer ever tried to charge me for an oil additive. They took it off my bill because I didn’t approve it. However, my first impression was very negative and I have to watch them like a hawk if I ever decide to go back there. More
by XYZ
Employees Worked With
No idea
April 12, 2021
I bought 2020 RAV4 in Feb 2020 . One of the worse dealer i ever seen. At the time of purchase Car finance Manager promised he will help for less interest after 12 payments. After 12 Payments I went there b i ever seen. At the time of purchase Car finance Manager promised he will help for less interest after 12 payments. After 12 Payments I went there because of his promise but he act as a actor did not respond. If someone planning to go this dealer think 100 times before go there. Go somewhere where else to spend your money More
by Bijay
Employees Worked With
Hussein AI Qaisi
February 06, 2021
11500 for a tundra I can't drive, but they did make it very clear it was bought "as is" The sais is shot and I'm informed it's a $2000 dollar fix! very clear it was bought "as is" The sais is shot and I'm informed it's a $2000 dollar fix! More
by fullmoonfarm2003
Employees Worked With
CBC ADS
