Malloy Toyota

We brought our car to Malloy for an oil change and tire rotation, which is on our prepaid service plan with Toyota. I don't know if it was because we are old, or that our car had PA plates, or both... but rotation, which is on our prepaid service plan with Toyota. I don't know if it was because we are old, or that our car had PA plates, or both... but we got taken big time. We were told by the technician that our brakes were shot, totally rusted out with no pads, when a month ago the service department at Toyota of Scranton (who we have been going to for decades and who have earned our complete trust) told me our brakes were like new. We passed on the brake job. Then he showed us a picture of a furniture tack that appeared to be the size of a quarter that was impaled in our tire at the edge where the tread meets the sidewall. He said it was actually in the sidewall and could not be repaired. We stupidly accepted his explanation and the angle of his picture instead of asking to actually see the tire. We purchased a new tire at the tune of $312 because we were embarking on a six hour trip the following day. We asked the technician to put the damaged tire in the hatchback. When we paid and retrieved our car, we flipped the hatchback and saw that the tack, which looked enormous in his picture, was actually less than the size of a dime and was actually in the side of the substantial tread (being a new and high-end tire to begin with) and was in maybe an eighth of an inch at best! You literally could have flicked it out with your finger. This was not even something that needed to be repaired. It was not worth it to us to go in and argue about this, but you can be sure that we will never set foot in this rip-off dealership again. The kicker is, that while the tire was being replaced, we were on the lot with one of their salesmen looking to buy a 2026 Highlander Hybrid Platinum for approximately $58k. Yeah... we'll go to WV to buy that. More

Great service Mike and David is amazing. ..They listen and get you exactly what you want ..They listen and get you exactly what you want More

The service reps here are very helpful. Got me the best deal to fix the garage guys error!! Thanks ladies! Got me the best deal to fix the garage guys error!! Thanks ladies! More

Hello, From the internet department, the salesman, the lady who showed me some options on aftermarket protection and the F&I lady who wrapped up the deal are all top notch professionals. The truck was cle lady who showed me some options on aftermarket protection and the F&I lady who wrapped up the deal are all top notch professionals. The truck was cleaned and thanks to the detail department on a Sunday to do a nice job on it too! The GM also kept in contact with me. I drove over two and a half hours to purchase my Tacoma (and two and a half hours back home!), and the clich'e of "it was worth the the time" is true in this case. More

I purchased a pre-owned Ram 2500 at Malloy Toyota Winchester, VA. as well as additional warranties and agreements (Prepaid Maintenance Plan, Vehicle Service Agreement, and Tire & Wheel Protection Pla Winchester, VA. as well as additional warranties and agreements (Prepaid Maintenance Plan, Vehicle Service Agreement, and Tire & Wheel Protection Plan) on truck with 85k miles. I was advised to have vehicle serviced every 5k miles. At 90k miles, I attended scheduled appt for first service after purchase. The service dept advised they changed the oil and replaced oil filter. They advised they could not rotate tires due to not having "Ram Computer" to reset TPMS. They advised to call any Ram dealer and have them rotate the tires and charge Malloy Toyota. Phone calls were made and Ram dealer advised they could not do so. I then contacted Malloy Toyota and advised service manager what Ram dealer stated. The vehicle is used for many medical appts (Walter Reed & V.A.) as I am a disabled Veteran. While waiting the request of further instructions to complete the initial service regarding tire rotation, miles accumulated very quickly. No further instruction was approved or provided! The vehicle was coming needing to be serviced again, so appt was made at Malloy Toyota with service manager. Appt was scheduled on November 25, 2024. The day of driving truck 54 minutes/41 miles from my residence, service manager again advised they could not rotate tires. During this time, it was noticed that the "Prepaid Maintenance Plan' was set-up for a Toyota vehicle and did not match a Ram Service Interval or manufacturer service specifications from Ram. Malloy Toyota just pushed it off saying Safford Ram of Winchester would rotate tires, but I was responsible to cover costs. That was not the agreement that was purchased or agreed to at the time of buying the truck. Service Manager stated it was a Finance Manager issue. I then proceeded to a Finance Manager and advised him of the situation. He initially stated "All I can do is give you your money (1k) back." I stated, "That was not the agreement and what I purchased; they need to hold up their end of agreement." They advised they could not do so. He stated "I am busy and do not have time to deal with it (the issue)." Toyota Financial Group was contacted and advised the vehicle could be serviced at Safford Ram and covered by the Prepaid Maintenance Plan due to Safford Ram being a "participant" with similar plans/agreements. Finance Manager advised to drive to Safford Ram and have them rotate the tires and bill Toyota Financial Group. Safford Ram was unable to have truck serviced for 2 hours. I waited in the area until that newly scheduled appt. After driving to Safford Ram, they registered truck to have a "Prepaid Maintenance Service" oil change and tire rotate for 95k miles at no cost to owner. A service advisor from Safford Ram stated they were unable to bill Toyota Financial Group and unable to rotate tires and perform service due to no funds being covered or provided by the Toyota Financial Group, or Malloy Toyota. The oil change and tire rotation were not performed. Due to this unresolved issue, I then drove back to Malloy Toyota. I went back to the Service Manager and advised this problem. He looked a few things up on the computer and stated, "I don't know what to tell you, that will be an issue to take up with finance manager" as he stated before during the day at first appt scheduled at Malloy Toyota. I then went to a Finance Manager I spoke with before. As the door was open with three employees inside office, I stopped in the doorway before entering. One of the three employees was leaning back against a bookshelf, arms crossed, stated "Can I help you?" with an attitude. I then voiced the issue that was not resolved once again (later finding out that employee was the General Manager of Malloy Toyota.) They wasted my entire day, over 6-1/2 hours and no action performed on my truck. Gas consumed for the day and tires cupped from not being rotated. There solution was 6 services through Safford Ram that I already paid for to begin with. xxxxxxxx More

Jason Plummer was good for his word. I bought a used 2024 highlander that had overspray on it. I was concerned, but he assured me it would be buffed out and would feel like glass. I bought a used 2024 highlander that had overspray on it. I was concerned, but he assured me it would be buffed out and would feel like glass. I was very impressed. The whole experience there was good This is our second Toyota Thank you, Kevin McDonald. More

I’m done with Malloy Toyota because of the receptionists they have answering the phones, who can’t seem to get anything right. I have been a loyal customer for years, but today was the last straw. I called they have answering the phones, who can’t seem to get anything right. I have been a loyal customer for years, but today was the last straw. I called on Monday, September 30 at 11:27 am to order new tires for my 2020 Tacoma. I talked to the Parts Department, and found out that they had the tires I needed in stock. So I told them I needed to find out when I could get an appointment to get the tires installed and aligned. They transferred me back to the receptionist who initially answered the phone when I called in. The receptionist made an appointment for me at 7:30 am on Saturday, October 5. I told the receptionist that I still need to reserve the tires with the Parts Department now that I had an appointment and told her that I had just talked to them. She said not to worry; she would contact Parts for me and tell them to set aside the tires that I had inquired about just two minutes before. I showed up for my appointment on Saturday, and there were no tires. I asked to speak to the supervisor of the receptionists, and the woman who works at the cashier’s window came and talked to me. Unfortunately, I had not gotten the receptionist’s name because I figured she was capable of doing her job. The supervisor had no empathy for my situation at all, especially when I said I couldn’t provide the name of the receptionist who answered the phone. She even seemed to doubt the authenticity of my story by saying “I’ve never heard anything like that before.” Didn’t even get an apology from her. I had made appointments for routine service with the receptionist who answers the general number in the past, and twice I showed up for my appointment and they didn’t have one for me because the receptionist didn’t do her job. After that, I always made my appointments myself online or made up an excuse to talk to the service department and made my appointments directly with them. The receptionists are like the gatekeepers to the rest of the organization and will do their best to prevent you from talking to anyone else. You need to make up an excuse to talk to other departments in order to be sure you get what you want. I blame the apathetic supervisor of the receptionists at Malloy Toyota for not really caring about what kind of service I received. More

Terrible experience after the sale. This is the worst dealership I have had to deal with anywhere ever. My vehicle was inspected but the tint was so dark I couldn’t drive at night and i This is the worst dealership I have had to deal with anywhere ever. My vehicle was inspected but the tint was so dark I couldn’t drive at night and it failed inspection on me a week later. The finance department was super suspicious to the point I had to open a case with Toyota and still am short nearly $4k that should be coming to me. Even with Toyota looking into things the dealership provides no meaningful help and in fact appears to be actively lying to me about the refund status. I would recommend you stay far away. More