Malloy Toyota

Excellent Car Buying Experience - ask for Ken Cooper!! We recently purchased a used Toyota Tundra from Malloy Toyota; Ken Cooper was easy to work with, extremely knowledgable of the Toyota product line, ab We recently purchased a used Toyota Tundra from Malloy Toyota; Ken Cooper was easy to work with, extremely knowledgable of the Toyota product line, able to answer all of my questions, patient, and professional. A pleasure to work with. I highly recommend Malloy Toyota and Ken Cooper. Brian and Jo Ann More

Charged 1.5 Hours labor for simple repair/replacement 4/21/15. Needed female end of seat belt driver side replaced (intermittent failure to lock up) for 2009 Corolla. Part is $40.00 and requires seat to 4/21/15. Needed female end of seat belt driver side replaced (intermittent failure to lock up) for 2009 Corolla. Part is $40.00 and requires seat to be partially unbolted then you unclip two electrical connectors and remove the assembly via the (one) seat belt anchor bolt. When I questioned 1.5 hours ($150.00) labor charge, service manager called in the mechanic who did the work. The mechanic handed me the old/original part and rudely told me that he would "put my old part back on and let YOU do it." Considering that this is SUPPOSED to take HIM 1.5 hours of labor, the whole thing was somewhat farcical. Then the service manager told me that I was (essentially) calling the mechanic a liar for questioning the charge (i.e. "you know what you are really saying when you question his work don't you?" Then asked me "what do YOU do" and said that I was "questioning a PHD of Toyota repairs." In other words, I wasn't qualified to ask ANY questions or seek clarification. I explained that while anything is possible and sometimes small things are expensive to get at and replace, THIS PART seemed pretty straightforward with two clips and a bolt. Finally, when I said "Just give me the bill and I will take it up with the Regional Toyota Representative," the Service person said that "We can charge whatever we wish," implying that Toyota Inc. had no responsibility/oversight for their service/labor charges. Finally, after a decent wait while they checked their computer screens, the Service Manager agreed to reduce the cost to 70 dollars. Considering that I bought the car from these folks to begin with (as well as ANOTHER Toyota), the chances of me buying another are slim to none and slim just left town. More

Poor Service I have had nothing but trouble since this dealership changed hands. Now they aren't just rude they are also Dishonest. They're lack of communication I have had nothing but trouble since this dealership changed hands. Now they aren't just rude they are also Dishonest. They're lack of communication has made it hard to trust what they say or do. Agreeing to pay one value, only to be charge twice that at pickup of my car. At which point I have to fight to get it corrected. I would also point out that this dealership is new, any reviews before the name change was a different owner and staff. They might have been rude at times but I could work with them. Now I wish I didn't buy my last car here. Anything so I don't have to deal with the poor customer service and care. The Poor Cashier had to deal with the issue as no one communicated with us about anything. More

Great dealership!!!!!! A dealership that goes above and beyond for their customers! Loved working with Jerry and Kimberly!!! Fantastic service!!!! Made my car buying experie A dealership that goes above and beyond for their customers! Loved working with Jerry and Kimberly!!! Fantastic service!!!! Made my car buying experience easy and very pleasant. More

Car Buying Experience After an accident that wrecked our 2003 Toyota Tundra, we were in the market for a new SUV or truck capable of pulling our 22 foot boat. Jason spent After an accident that wrecked our 2003 Toyota Tundra, we were in the market for a new SUV or truck capable of pulling our 22 foot boat. Jason spent over half a day patiently helping us figure out what we needed and wanted. Several weeks later we came back on a day he was not there and Ken spent a few more hours helping us buy the car in Jason's name. They were entirely helpful as we made our decisions and purchased the new truck, more pleasant by far than other dealers we talked with in the mean time. More

An Extra Scoop of Friendly Customer Service with Ken & Jerry In the market for a new Toyota Tacoma, my husband contacted Malloy Toyota and had the pleasure of meeting with both Ken Cooper and Jerry Vogel. They w In the market for a new Toyota Tacoma, my husband contacted Malloy Toyota and had the pleasure of meeting with both Ken Cooper and Jerry Vogel. They were both friendly, professional and knowledgeable and a "reel" joy to work with. We drove away in a great new vehicle at a very competitive price and a double scoop of friendship....Thanks Ken & Jerry ; ))> This by far has been our most enjoyable car buying experience ever! More

Awesome and Easy Experience from Start to Finish Our growing family was in the market for a minivan (our sixth car). Having gone through the process before, we were dreading it, however we were plea Our growing family was in the market for a minivan (our sixth car). Having gone through the process before, we were dreading it, however we were pleasantly surprised with our experience at Malloy Toyota. We were taken care of by Scott Henderson, who showed us different options, took us on a few test runs, and answered all of our questions. Scott was the most knowledgeable, polite and courteous sales person we've ever dealt with and I'm hoping he can help us again in the future. We've been bought from Koons Chevrolet, Koons Honda, and Ted Britt Ford....but our experience at Malloy blew all of them out of the water. So glad we took a chance on heading outside of the usual NOVA dealers. We will happily go back. More

Bought a used Toyota The salesperson (Trevor) was very helpful, listened to me and made a recommendation that I eventually purchased (although I went there with something The salesperson (Trevor) was very helpful, listened to me and made a recommendation that I eventually purchased (although I went there with something else in mind). He did his job very well and was professional and friendly while doing it. The used 2013 Matrix is in excellent condition, but there was little room to discuss price (original price given in error was bottom line) and no real contact with the manager. The process went (somewhat) smoothly, although they only had one finance person on duty, and it took more than two hours to complete my purchase even though I was purchasing outright. The finance lady (Mrs. Foster) was fast, efficient and very nice once I was able to get to her. The one true irritation is that I spent $17,000 on their vehicle and Malloy Toyota wouldn't give me a full gas tank! Really? This left a bad taste in my mouth and I doubt I'll go back to them if they're going to be that stinking cheap. More

Drove distance to find that they published the wrong price. How can I give this dealership negative stars? Just completely wasted our afternoon with them. We called about a vehicle that was listed online for a How can I give this dealership negative stars? Just completely wasted our afternoon with them. We called about a vehicle that was listed online for a good price, spoke with a salesman who confirmed that the car was still available and drove a distance down from MD to VA to look at it. They talked to us in detail about the vehicle and we test drove it. We talked about it some more and decided to purchase it. When we were ready to sit down and sign for it the salesman we were dealing with told us that the price listed on the internet was wrong. It was REALLY wrong apparently. The manager, Jerry Vogel, was very abrupt with us when we discovered this mistake and barely offered an apology for the inconvenience and complete waste of time and fuel to see the car they had advertised. He blamed the mistake on the company that lists the vehicles online and took no responsibility for it. Severely disappointed in not only this big mistake but their customer service as well. Won't be dealing with this dealership again. More

WOW WOW WOW WOW I was on a search for a Toyota 4 runner and I went into Molloy Toyota and worked with Roger Verburg and all I can say is he was GREAT! He made every I was on a search for a Toyota 4 runner and I went into Molloy Toyota and worked with Roger Verburg and all I can say is he was GREAT! He made everyting so easy and I got the price I wanted and my payments where I wanted them. I recommend Molloy Toyota to anyone looking for a good deal and Great Customer Service. More