Malouf Ford - Lincoln, Inc.

A Fair Deal without the games To start this I will say that through my work I have access to a lot of vehicle info and a lot of pricing info that many people either dont have avail To start this I will say that through my work I have access to a lot of vehicle info and a lot of pricing info that many people either dont have available, or dont bother to research. My entire family, and close friends take me with them to buy cars because I walk in knowing to the dollar what the dealer paid for the vehicle, all incentives, holdbacks, and so on. As you all know the typical car buying experience, especially when you know what a fair deal is, is a nightmare of back and forth, salesperson wearing out the rug, no we cant hit that number, blah blah blah game after game. I usually have to get up and walk out angry and wait for a phone call asking to come back in, and so on. This is the second car purchased at Malouf. the first was a few years ago and there was a bit of that, but not too much drama and they got to a fair deal. ****This time around was the absolutely most pain and drama free purchase experience I have ever had in buying or assisting with the purchase of lets say 30+ vehicles over the years. I named my price, told them what I wanted for my trade, showed them the trade, they came in $250 off and I said so, and they matched what I wanted. Done. To get me exactly what we wanted they ordered the car. I didn't have to beg, they didnt talk about fees, etc. it was just 'hey if you can take something off my lot I can do even better for you' followed by 'no, my wife doesnt want to settle at all', followed by placing the order. From start to finish Malouf dealt with me fairly, honsetly, said what they would do and did what they said. The car came in within the window of time given at the start, exactly correctly configured and the finance/final paperwork was pleasantly and professionally gone over. We had been to a local 'high volume' Ford dealer to test drive the vehicle we purchased prior to going to Malouf. They barely knew the product, and it was the usual high pressure sales deal. The experience at Malouf was more like a partnership- them and my wife and I working together pleasantly, calmly, casually on the same team to get us a vehicle we would love at a price that is absolutely fair to both parties. It was our pleasure to deal with them, not sharks in the water and us as the swimmers trying to survive as most dealership experiences are these days. I dont work for Malouf. I have no friends there. I have no affiliation whatsoever, but I am someone who appreciates the experience I just had and that is worth taking some time to write a thorough review. More

STOPPED BY ON A WHIM I'd been looking for a new lease and wasn't considering a Lincoln at all. I walked in and a sales person came up to me immediately and started talkin I'd been looking for a new lease and wasn't considering a Lincoln at all. I walked in and a sales person came up to me immediately and started talking. He asked what I was looking for and the rest is history: 2016 Lincoln MKZ. Brian Major is an excellent sales person. He should teach a course in successful car sales. He is professional, extremely knowledgeable, and easy to work with. More

Best Dealership! Great service - no hassle!! They are quick and to the point! Very happy with my new 2016 Lincoln MKC!!!! The process was quick and painless! Great service - no hassle!! They are quick and to the point! Very happy with my new 2016 Lincoln MKC!!!! The process was quick and painless! More

Leasing a vehicle I have been a previous customer of Malouf. Once again they could not have been more professional and courteous. My sales rep quickly understood my re I have been a previous customer of Malouf. Once again they could not have been more professional and courteous. My sales rep quickly understood my reason for coming in and made me aware of the available incentives/offerings. I was able lease a higher end vehicle for the same price that I'd been paying on my previous lease. Everything worked out great and I could not have been more satisfied. More

"Exceptional Service" Always a great experience! I am on my 4th lease and won't go anywhere else. Staff is friendly, smart and informative. In addition, the process is Always a great experience! I am on my 4th lease and won't go anywhere else. Staff is friendly, smart and informative. In addition, the process is NEVER long and drawn out. More

Chris Fitzgerald is the bomb! Car buying is usually a nightmare for me. Chris Fitzgerald made it a dream come true! He was professional and knowledgeable and extremely friendly Car buying is usually a nightmare for me. Chris Fitzgerald made it a dream come true! He was professional and knowledgeable and extremely friendly without being pushy. I will never purchase a car from anyone other than Chris in the future! More

When professionalism means something Don Brown has a great operation running from Don to Dino to Chris Fitzgerald a group of professionals who know how to treat customers-- I have been go Don Brown has a great operation running from Don to Dino to Chris Fitzgerald a group of professionals who know how to treat customers-- I have been going there for my 7 th vehicle--always well done!!! More

Outstanding The staff was do friendly and nice, my salesman was very smart as well. A great level excellent this is my 4th car that I've gotten from this dealersh The staff was do friendly and nice, my salesman was very smart as well. A great level excellent this is my 4th car that I've gotten from this dealership I have recommended this dealership to all of my friends More

A smooth purchase. It was a very easy and pleasant transaction. We found and bought a car within 25 minutes. The salesman, Chris Fitzgerald was very helpful and infor It was a very easy and pleasant transaction. We found and bought a car within 25 minutes. The salesman, Chris Fitzgerald was very helpful and informative;. The business portion moved quickly and efficiently. We bought an Escape and are very pleased with our purchase. More

Not Happy I was brought in this dealership by a friend who highly reccommended this dealership. I came to table with some difficulties however nothing that bad I was brought in this dealership by a friend who highly reccommended this dealership. I came to table with some difficulties however nothing that bad. I was shown a car, told everything was going to work out and to go home and relax. Come Monday I spent most of my day on email with the sales, and constantly asking to provide document after document only for each time I provided a document I was told "not good enough." Short of me being told that I couldn't get a loan or a car in my name I knew where this was going. At the end of day 2 I was finally told that there was just nothing they could do fo rme but to come back in a few weeks if your circumstances change. That does me nothing when I don't have a car now. The very next day I was introduced to another Ford Dealership and that Sales Manager heard everything I told him, I told him the entire story. In 2 1/2 hrs I was approved, in my name, traded in the car and walked away with a few thousand dollars I was shocked. How could the same car company but different dealerships comes up with totally different answers, totally different exsperiences. I was shocked. I highly reccomend to use Lester Glenn down in Ocean, NJ it is worth the drive, especially when your credit is not "perfect" or don't have a credit score of anything less that 750. You will not be treated fairly and you will be strung along. I don't blame the sales rep who helped I blame the in-exsperienced credit manager and sales manager not standing by there words especially when they were told the story from the beginning. More