Malouf Ford - Lincoln, Inc. - Service Center

I live inMaine and was visiting family in NJ. my car had a problem and could not be driven. Service department was very accommodating and repaired the problem the next day. They kept me informed and had a problem and could not be driven. Service department was very accommodating and repaired the problem the next day. They kept me informed and also helped me get a rental car. More

First I was welcome with a very nice tone of (Good Morning). Explain why I came here. Sal answer all my questions with a firm tone of voice. (Very sure of his answers]) Very polite and on time how lo Morning). Explain why I came here. Sal answer all my questions with a firm tone of voice. (Very sure of his answers]) Very polite and on time how long I had to wait. Judith Havrilla More

I needed an oil change and everytime I come in to Malouf Ford-Lincoln Mercury For service I usually deal with Marie or Joe but this time I delt with Sal..He waited until my car was done to tell me I need a Ford-Lincoln Mercury For service I usually deal with Marie or Joe but this time I delt with Sal..He waited until my car was done to tell me I need a bunch of stuff done to it and didn't even ask if I wanted to have it taken care of or if I wanted to come back later like Marie does...I will from now on deal with Marie or Joe only or Maybe I'll go to Liccardi Ford Lincoln next time And not only that he didn't update my owner rewards account I had to call owner rewards and get them to do it Avoid Sal at all cost More

I have an intermittant problem. The tech drove the car and came to see me concerned that he be able to understand my concern. After discussion, we choose the most probable solution. Nothing would have bee and came to see me concerned that he be able to understand my concern. After discussion, we choose the most probable solution. Nothing would have been done without my approval and the was sincere concern on his part that he find the cause. I have been to this dealership on sereral occasion and have had a positive experience in the service department true professionals. And they offered me a courtesy alignment check More

The dealership is very clean they put seat covers over the seat when they get in it. The prices is very high and I had my vehicle serviced there and they never gave me my free oil change that I get with t the seat when they get in it. The prices is very high and I had my vehicle serviced there and they never gave me my free oil change that I get with the owner advantage rewards program and I also own a Lincoln MKZ and they did a terrible job washing it when I let them service it. More

I have been a Ford and Lincoln owner for over 15 years always satisfied with service and purchases of numerous cars. I prefer to spend a little bit more on my repair or maintenance of my vehicles than to always satisfied with service and purchases of numerous cars. I prefer to spend a little bit more on my repair or maintenance of my vehicles than to take it local mechanic. I feel that experience with a brand of automobile makes you a better mechanic and this helps resolve issues that may come-up when diagnosing a car. Just recently, I was extremely disappointed with Malouf Ford Lincoln Service Department. That is because I brought in excellent condition 1995 Lincoln Town Car Cartier Series, which just had a Rear Air Suspension issue. I had my local Ford Service Department (All American Ford of Old Bridge) install the aftermarket Air Suspension but they did not have the needed computer software to diagnose the problem. After the install of the new Rear Air Suspension system, I thought I 'd bring it to Malouf Ford Lincoln Service they said that diagnostic fee was $150 and it would be applied to the overall bill of the repair. They called the next day said they put in 3 hours of work into researching the issue but that I needed to invest $300 more in diagnostic fees which now would NOT be applied to the repair of the issue. This is wrong, and I feel this is a bad practice when other dealers charge less and local mechanics offer free diagnostics. I own three Fords, and two Lincolns its Malouf lost. Just to let the readers know I towed my car 47 miles to an affiliate of All American Ford of Old Bridge, All American Ford/Lincoln of Paramus and they diagnosed the issue and applied the diagnostic fee to the repair. All American showed me loyalty by giving me a reduced repair price even though I frequent another dealership. THATS CUSTOMER SERVICE and I will always make an effort to recommend and give my business to All American Ford of Old Bridge. More

My 2012 Fusion was filled with diesel at a local Hess station and was towed to Malouf Ford's service department on Monday. Sal, the service manager, walked me through everything the technicians were goin station and was towed to Malouf Ford's service department on Monday. Sal, the service manager, walked me through everything the technicians were going to do in order to fix my fuel system and get my vehicle running again. By Thursday I received a call that my vehicle was ready to be picked up as all repairs were made. The service department was excellent and I just can't thank them enough. I highly recommend Malouf should you need to service your vehicle, they do an excellent job! More

Gerry the service manager of malouf lincoln is rude, obnoxious and arrogant. If he was an employee of mine i would have fired him long ago. Anybody who deals with him will feel the same way. Stay away f obnoxious and arrogant. If he was an employee of mine i would have fired him long ago. Anybody who deals with him will feel the same way. Stay away from him and this service department. You will be sorry if you deal with him. More

I took my Lincoln MKT in for an Idle and surging problem as well as a wind noise. They had the car for 2 days then told me couldn't find a problem. Before I got out of the parking lot the car staled with th as well as a wind noise. They had the car for 2 days then told me couldn't find a problem. Before I got out of the parking lot the car staled with the same problem I brought it in for. I took video with my phone showing the problem right there in there lot. When I showed the service writer the video he took me to the service manager who told me to take it to the dealer I bought it from. He was very rude as was the service writer. The reason it from a different dealer was they were 200 dollars more per month! This dealer is very poor and I would never do any business with them again. It's fords policy that you can service your at any dealer and they know it. More

Horrible and arrogant management. Internet sales are 2 useless folks, who email you the information completely unrelated to the requested quote. They would also not give even a ballpark payment figure in useless folks, who email you the information completely unrelated to the requested quote. They would also not give even a ballpark payment figure in email or over the phone. It's 2010, get on with the program. Service is just as unhelpful. Do not waste your time by going there. More