Manchester Harley-Davidson

The staff and dealership are amazing. They helped fit me to the right bike fast and efficiently. I got a great deal and really good finance set up. They even gave me free food and had liv They helped fit me to the right bike fast and efficiently. I got a great deal and really good finance set up. They even gave me free food and had live music! I highly recommend Manchester Harley and will continue to give them my business. More

I had called several days in advance to make an appointment for a buyer to buyer, i was coming from about 3 1/2 hours away for a 5pm appt. A few days before, I called and confirmed and stated that appointment for a buyer to buyer, i was coming from about 3 1/2 hours away for a 5pm appt. A few days before, I called and confirmed and stated that I’d be coming with my truck to see if they could load the bike if the paper work goes well, the person said yea no problem (everything was yea yea). Day of, while en route the dealership tells me the bike can’t leave the dealer with out tires because it failed safety inspection and they don’t have tires in stock. I was then informed the owner had a tire package (vip) and could have gotten them for free and pay for mount and balance but you were “out of stock”. As i already planned to make the trip, i asked the dealer what options did i have to get the bike home and was told i could bring tires and they can put them on but, I would have to pay for mount and balance. I then drove to a dealer in MA (sister store, High octane) and picked up a stock set of tires for $618 and then met the seller at the dealer (Manchester Harley, NH) where I looked over bike in the rain. While doing some paper work the salesperson approaches the seller and goes “are you sure you want to sell for this price?!” The seller and I already had a agreement/ cash deal I was just taking over his loan. In all of my years as a car salesman, I would never say such a thing to interrupt a sale. The sales person proceeds to tell me they don’t make anything on these buyer to buyers. I said well, same when someone brought back a lease but that’s our job right? It’s now 6:30pm and papers are being signed and the bike is still in the rain and tires are at service. I asked service when the tires were going on because the woman on the phone told me they would put them on. Well, that was a lie because the techs left at 6. The service advisor said he could have the tires done by Thursday which didn’t help me driving all that way up in a truck loaded with a wheel chock, ramps and straps. Frustrated I said I’ll pick it up Sunday. Friday or Saturday, I get a call and ask how my experience was and I said not so great and explained everything above and asked because of my horrible experience maybe they could throw in a little detail, He said he’d talk to his manager. The dealer calls Sunday, I said I’d hope to be there for a 1pm pick up, i had gotten Delayed so I call back and say 3pm. Traffic was bad, so I get there at 4pm and the bike is nowhere. I’m approached by salesperson saying so and so will be with you shortly as he’s going over another bike with a customer. Half hour goes by as all I’m doing is picking up the bike to ride home, it’s paid for everything is signed. I approach salesperson again and was told go to service desk they’ll get it. At service, another person approached me asking me where my plate is (luckily I brought my unregistered CT plate) because my temp plate wasn’t even on the bike yet, only for them to tell me it doesn’t fit my plate holder after they found it. Now, I had to put my unregistered plate on outside in parking lot. To top all of this off, the bike was just as filthy as it was when I first saw it In the rain.(In CT even after a simple service my bike would come out sparkling clean) I have pictures of the wheels of nothing but fingerprints and glue from the weights they removed to re balance. I’m sure I would have been treated better if I bought something off the showroom floor. I’m sorry you guys offer a buyer to buyer where salespeople don’t make anything but the dealer still gets a $699 doc fee. More

The staff at Manchester Harley Davidson are always very pleasant. The sales fits are very knowledgeable as well as attentive to my needs and wants in a new bike. They have a great selection of motorcycles. pleasant. The sales fits are very knowledgeable as well as attentive to my needs and wants in a new bike. They have a great selection of motorcycles. If you have not been there yet I would highly recommend the dealership! More

I'm not thrilled with the customer-relation from any Harley Dealership. The salesmen are arrogant, and are rude to their customers with one exception Jeff Gregoire. This gentleman is the epitome of wh Harley Dealership. The salesmen are arrogant, and are rude to their customers with one exception Jeff Gregoire. This gentleman is the epitome of what a sales person should be. Very welcoming, and knowledgeable of the products, bends over backwards, to help the customer find what they are looking for, and goes above & beyond to help the customer achieve their satisfactory goals. I wish more sales people had Jeff's attitude, and characteristics when approaching customers. He listens to the customers needs and does everything possible to make those come out as best as possible. There is no bait & switch, or game playing from Jeff, he tells you straight up whether the bikes you're looking for is available or it isn't. If more sales people had his mentality, things would be alot better for any dealership with salesmen/women like Jeff. More

If I could leave 6 stars I would. Mike M in sales was the man!! He knew his stuff helped explain the ins and outs of the bike what was changed from the 2021-2022. Was great communicat Mike M in sales was the man!! He knew his stuff helped explain the ins and outs of the bike what was changed from the 2021-2022. Was great communicating everything up front worked around my schedule to get me hooked up on my new 22 low rider S. Appreciate all the help Mike, highly recommend dealing with him. Sending anyone I know looking for a bike your way! Thanks for the great service! More

The worst customer experience. .. Here's a chronicle of my waste of time experience with this terrible manchester harley davidson dealer. I inquired about a bike found on their w .. Here's a chronicle of my waste of time experience with this terrible manchester harley davidson dealer. I inquired about a bike found on their website. Then I was bombarded with spammy texts, emails, and phone calls. After I responded I was told to visit and they would show me the bike. After a substantial commute I arrived the next day only to be told they couldn't find the bike and they thought it was sold (bait and switch tactics). They then started to push bikes on me. Although it was well over my budget that I mentioned to the very green sales person, I test drove a bike and liked it. They made me sit for 2 hours haggling on a price...I finally made an offer that was only $500 below their price that was refused. So after a 3 hour visit I left. The next day I decided for $500 I would meet their price if they were able to add a passenger back rest. After more waiting on the phone their staff came back and said "they would work something out". I agreed and the rep asked for a $500 deposit. She then put me on hold. After taking me off hold she stated that her sales manager demanded I be there in an hour to make the purchase. I then said earliest I could be there was tomorrow. She said she's off. I said okay how about Tuesday. She said okay. Another long hold on the phone. She comes back and states the sales manager reneged on the deal and said you can't put a deposit down and needed to come in within an hour!? At this point I was very jaded by this xxxx poor customer experience. I wasted a lot of time enduring just about every frowned upon sales tactic with these jokers. If you want to waste time and be strong armed, pressured into a deal then this is the place for you. I'm taking my well qualified buying xxx elsewhere where a customer is treated with respect. More

I had a great experience working with Fit Specialist Hanna M. We went through all possible scenarios to get to the bike I was comfortable with. Hanna was a pleasure to work with and will ask for her aga Hanna M. We went through all possible scenarios to get to the bike I was comfortable with. Hanna was a pleasure to work with and will ask for her again if I plan another purchase. When it came to the financial part, Varun ran the numbers and explained all the possible situations in detail which were easily understood. Again, they work well together and were both a pleasure to work with. Thanks again! Gary B. More

Worst service put in for winter storage had a bunch of work done asked them to check tire and now few months later and 1500 miles they fail me for a tire when I could have had it done when it was in stora work done asked them to check tire and now few months later and 1500 miles they fail me for a tire when I could have had it done when it was in storage unprofessional bike wasn’t even ready when they told me to pick up didn’t get a receipt went back after to get receipt Kat is horrible to deal with asked her about tire and everything else was told everything fine and now in the busiest time I need a tire More

My husband and I have bought three bikes from this dealership before it was sold and we had nothing but great luck. Now they send us all these ads to get 115% above book value etc. We take the time to dealership before it was sold and we had nothing but great luck. Now they send us all these ads to get 115% above book value etc. We take the time to drive the hour there and get in there and they don’t even offer us book value on our bikes. They talk the talk but they don’t walk the walk. They offered me only 1000 above what I owed on my bike and my bikes book value was almost 6000 more than what I owed. They play this bait and switch game with you that they never did before when it was under the other owners. Then they tried to talk circles around me with the numbers like you’re an idiot. We still love the service department Jaime is awesome he gets the work done when he says he’ll get it done and if there’s something wrong he will make sure it is corrected. But as far as the sales goes I would not trust them at all, I would rather drive two hours in the other direction to go to a different Harley dealer before I would even consider buying another Harley from them. This dealership has gone downhill since it was bought out by the owners of High octane in Massachusetts. So sad considering we have purchased three bikes from them and we will never buy another. More