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Manchester Honda

Manchester, CT

3.4
388 Reviews
Manchester Honda is the largest full-line Honda Dealership in the Northeast and has been servicing the Hartford area since 1964. Manchester Honda's Plain&Simple philosophy means that our best price is posted on all of our vehicles. Our sales staff is paid a salary, not commission, so they can concentrate on the right vehicle for you. When you eliminate the haggle, car buying is actually enjoyable! With over 77% of our customers coming back, we know our customers love doing business this way. We work hard every day to make your experience with us as simple and as easy as possible. Manchester Honda is honored to receive the American Honda President's Award for 2013. This annual award is presented to the top-ranking Honda dealerships across the country based on outstanding customer service and performance in all departments in the dealership. This is the 14th time Manchester Honda has won this prestigious award! So stop in today to meet our family and see the all-new Honda Accord, the ever-popular Civic and CR-V, or the redesigned Pilot and Odyssey.
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24 Adams Street

Manchester, CT

06042

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Showing 388 reviews

December 10, 2013

This is the second car I've purchased from Manchester Honda. The first was an Odyssey, purchased 9 years ago and finally quitting at 244,000 miles. This time I downsized to a CR-V, as my needs have chang More

by kathyking26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Grinold
Dec 10, 2013 -

Manchester Honda responded

Kathyking26, Thank you for your continued business with Manchester Honda and your review of your recent purchase experience. I am glad to hear that you had a great experience with your Odyssey and that Paul Grinold was able to make the purchase of your new CR-V a very pleasant one. Paul works extremely hard to make sure his customers have the information they need to make informed decisions. Peter Larson Sales Manager peter.larson@manchesterhonda.com

December 09, 2013

Knowing we would be needing a new car in the near future, we dropped in several months ago and spoke to Bill Nolette. He was very friendly, helpful and did not pressure us in any way. He followed up with a More

by RHornyak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Cummins
Dec 10, 2013 -

Manchester Honda responded

rhornyak, I am sorry to hear that your vehicle died on you but happy that Bill Nolette was able to take good care of your needs for a new vehicle. Congratulations on your new CR-V and I would like to wish you the best of luck and many miles of care free driving. Thank you, Peter Larson Sales Manager Peter.larson@manchesterhonda.com

December 07, 2013

The staff at Manchester Honda are among the friendliest and most professional I've ever encountered at a car dealership. I know and trust that I will be quoted a fair price, while receiving quality service More

by TanyaSchroeder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
several
Dec 07, 2013 -

Manchester Honda responded

Tanya, Thank you for your review of the staff at Manchester Honda. I am extremely proud of your confidence in Manchester Honda. Peter Larson Sales Manager peter.larson@manchesterhonda.com

December 05, 2013

The last few times I have been to Manchester Honda I notice a little decline in overall service, hence the rating of Good. Example, on 11/20 there was a couple struggling to use your coffee service. More

by JBF2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Voigt, Troy (Last Name?) Your Cashier (the best!)
Dec 07, 2013 -

Manchester Honda responded

JBF2002, I am sorry to hear that you feel that our customer service is declining. At Manchester Honda we understand that we have to earn our customers business every time they visit. I hope that even though you were not completely satisfied with your last service visit that you give us another opportunity to prove our commitment to our customers. Thank you, Tom Graham Service Manager

December 05, 2013

The moment I walked in to Manchester Honda I felt like family, I don't know the name of the kind receptionist, but she was so pleasant and nice I felt like a valued customer even though I just walked in. More

by tonyrogers3150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The receptionist , Dustin Kerr
Dec 07, 2013 -

Manchester Honda responded

Tony, Thank you for your review of Manchester Honda. We value your opinion on our process and I am happy to hear that you felt so comfortable doing business with Manchester Honda from our receptionist Sharon to your sales consultant Dustin. Peter Larson Sales Manager peter.larson@manchesterhonda.com

December 02, 2013

Manchester Honda is a wonderful place to buy a car and to get my vehicles serviced. I have bought two cars with them and do most of my service through their service center. After over 5 years of being a cust More

by twurk1703
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Larabee, Technicians in Service Area, Tim Batson
Dec 07, 2013 -

Manchester Honda responded

twurk73, Thank you for your review of Manchester Honda and your continued business with us in both sales and service. Peter Larson Sales Manager peter.larson@manchesterhonda.com

December 02, 2013

Ellen is a real pro. No pressure, very easy to work with. Nothing rattles her. Very knowledgeable. This is our second car purchased from her. We would definitely recommend her and Manchester Honda to our fri More

by paulbraz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellen Crawford, Jane Smith
Dec 07, 2013 -

Manchester Honda responded

paulbraz, Thank you for your review of Ellen Crawford, Jane Smith and Manchester Honda. We greatly appreciate your business. Peter Larson Sales Manager peter.larson@manchesterhonda.com

November 30, 2013

I've had good experience with Manchester Honda Sales and Service until now which causes me to reconsider my position. I showed up 5 minutes early for a scheduled 10:30 am appointment fo a simple oil More

by fsclly3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt and Jeff
Dec 07, 2013 -

Manchester Honda responded

fsclly3, I want to apologize for the customer service you received on your recent visit. It is very important for us to hear about areas that we can improve on and in this case it appears that there are many areas I can address with the staff. I hope you will give us another chance to earn your service business. Thank you, Tom Graham Service Manager

November 27, 2013

Our experience with Manchester Honda was wonderful. TJ Graham made our vehicle purchase easy. He provided great customer service, knowledge and dedication. He was easygoing, friendly and attentive, and hi More

by MiloradLazic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
T J Graham, Cliff Silva
Dec 07, 2013 -

Manchester Honda responded

MiloradLazic, Thank you for your review of TJ Graham and your experience at Manchester Honda. TJ and Cliff work very hard to make sure that the sale and delivery of your new vehicle is a fun and enjoyable experience. Peter Larson Sales Manager peter.larson@manchesterhonda.com

November 27, 2013

Great experience!!! I really like the 'no haggle' experience. Makes buying a car, much much more fun!! Thanks for making it a quick,easy, and painless process. More

by longjul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
T J Graham
Dec 07, 2013 -

Manchester Honda responded

longjul, Thank you for your review of Manchester Honda. Peter Larson Sales Manager peter.larson@manchesterhonda.com

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