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Manchester Honda
Manchester, CT
388 Reviews
Manchester Honda is the largest full-line Honda Dealership in the Northeast and has been servicing the Hartford area since 1964. Manchester Honda's Plain&Simple philosophy means that our best price is posted on all of our vehicles. Our sales staff is paid a salary, not commission, so they can concentrate on the right vehicle for you. When you eliminate the haggle, car buying is actually enjoyable!
With over 77% of our customers coming back, we know our customers love doing business this way. We work hard every day to make your experience with us as simple and as easy as possible.
Manchester Honda is honored to receive the American Honda President's Award for 2013. This annual award is presented to the top-ranking Honda dealerships across the country based on outstanding customer service and performance in all departments in the dealership. This is the 14th time Manchester Honda has won this prestigious award!
So stop in today to meet our family and see the all-new Honda Accord, the ever-popular Civic and CR-V, or the redesigned Pilot and Odyssey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 388 reviews
November 12, 2013
Once again, we have nothing but a horrible experience with Manchester Honda. This is beyond ridiculous. Now, after deciding to take our van to another Honda dealer, did we find out that our van was rec with Manchester Honda. This is beyond ridiculous. Now, after deciding to take our van to another Honda dealer, did we find out that our van was recalled for the steering, and that we have an electrical issue with our 2010 van, that supposedly was HONDA Cerfitified by Manchester. Mind you, this is the second van Manchester has given us, b/c the first one they sold us was in an accident!!! So, the other dealer told us that the reason why our rear window switch broke again, after we brought it back to Manchester to have it fixed and supposedly they fixed it, is b/c there is an electrical problem. The other dealer said they would work on it, but that they don't want to have to take apart the car to fix it b/c if they do, it may not be covered by our warrenty. We even bought the extended warrenty, and the other dealer said that Manchester should fix this problem, that it could be a big fix. He said that the reason why our steering is still not working properly, if b/c it was not aligned correctly!!!! Are you kidding me? This is after we made Manchester aware of the issue twice, and they told us there was NO ISSUE!! They never mentioned the recall! Now, my husband calls Manchester, speaks to a service tech, who put my husband on hold for 4 mins. When the service tech comes back on, he said that his manager told him we have to bring the car in. We have to now take more time off of work to bring the van in. Mind you, we have taken 2 days off plus for this van. The manager said they will not give us a loaner car, that we have to go get a rental car somewhere else. We are DONE with Manchester!!! I will NEVER recommend them to anyone. I am appalled. The Better Business Bureau and many others will hear about our entire experience. More
by meaganbalducci1
Employees Worked With
Manchester Hondas service manager
November 06, 2013
The oil change service wasn't the perfect service I am accustomed to at Manchester Honda. Difficulties: 1) The team forgot to reset the oil life indicator, I did this myself the next day using advice am accustomed to at Manchester Honda. Difficulties: 1) The team forgot to reset the oil life indicator, I did this myself the next day using advice I got from Google; 2) There was a stain on the driver's seat. I pointed this out at pickup and the team was very responsive getting a cleaner and removing the stain before I left; 3) I left my Odyssey before the dealership opened early in the morning, indicating I would pick it up at 5 pm. At 4:30 I called to see if the car would be ready at 5, and was told it would be. In the past I would receive the call earlier in the afternoon, leaving me less worry about whether the car would be ready or not (my bus ride from Hartford takes a little over a half hour). More
by BorisGerber
Employees Worked With
IDont Know
October 26, 2013
Dustin was straight forward about our purchase, and went above and beyond to help us through the process. We are confident that we have made a good purchase. above and beyond to help us through the process. We are confident that we have made a good purchase. More
by Kholliman
Employees Worked With
Dustin Kerr, Dustin Kerr
October 22, 2013
We dealt with Ellen Crawford for the purchase of our Van and she was wonderful BUT we had to return the first used van we bought b/c, even though they say it's HONDA Certified, the entire right side of the and she was wonderful BUT we had to return the first used van we bought b/c, even though they say it's HONDA Certified, the entire right side of the car was hit and clearly had been painted. When we brought the van back, and made Ellen aware of it, she was very kind about it and immediately talked to her GM. The GM did NOT even come out of his office to talk with my husband when he brought the van back. We brought the van back the day after we purchased it. They found us a newer used van, with lower miles, charged us $500 more for it. After two weeks of having this second van, we found that the drivers side window switch was not working. The alignment was really pulling to the right. My husband brought the car in to be seen. They fixed the issues. When my husband got home, he grabbed the keyless remote, where there is also the valet key, he now noticed that the remote part of the keys was not working!! Then he tried the remote on the main keys, and now that was not working. I called the GM. After 5 mins of talking to Joe Marconi, after telling him that I was very upset over the entire process we have experienced at Manchester, after telling him that now we have another problem, in which I have to take more time out of my work day to go to have it fixed, he DID NOT apologize or show ANY sympathy to me. I even asked him if this bothered him, and he said "yes, it does", but then no apology or offer of help. I had to ask him how long this new issue would take. He did not offer any help. He was unprofessional, not just on this phone call, but initially when we brought the first van in too. No manager came out to talk with us about the vehicle and it having been in an accident. I will never go back to Manchester Honda for a purchase of a car. I am reconsidering even having it serviced there. We are not the type of people to "complain" about everyday issues, but this was above and beyond terrible. More
by meaganbalducci1
Employees Worked With
Joe Marconi, Ellen Crawford
October 20, 2013
I originally gave a positive review based on the sales experience; but I am changing my opinion of their customer service. I bought my 2010 CRV in early July and I have not heard from anyone from Manches experience; but I am changing my opinion of their customer service. I bought my 2010 CRV in early July and I have not heard from anyone from Manchester Honda as a follow up to the sale, or to invite me to their "service dept" party where they introduce new customers to their "superb customer care"? Seriously? I even had to ask for a Honda key chain as all I got was the keys on a wire ring :( This is the first time in my 30 years of car buying where I didn't receive some form of follow up communciation from the sales rep, sales manager or service department. This is 3 months with no follow up. I don't consider this customer service in the least. Especially seeing that a Honda car dealership in New York has sent me information on their service department. I am extremely disappointed in Manchester Honda at this point. More
by MyBoyG
Employees Worked With
Zach Farrah, Vic Camillieri, Dustin Kerr
October 19, 2013
After speaking to Diane on October 19, 2013 she resolved all my issues. Hopefully I will not have any future issues with Manchester Honda. If so, I will contact Diane. all my issues. Hopefully I will not have any future issues with Manchester Honda. If so, I will contact Diane. More
by danop1
Employees Worked With
Diane Monroe
October 13, 2013
Very good service and reliable. Personal are very friendly and are willing to work with you to make your experience "stress free". Recommend Manchester Honda to customers and future customers. friendly and are willing to work with you to make your experience "stress free". Recommend Manchester Honda to customers and future customers. More
by DKStreetWarriorPR
Employees Worked With
Matt D. and Jason
October 03, 2013
Very friendly staff, especially our salesperson, Charlie. Was very helpful and knowledgable about the cars looked at. Made the process of buying a car pain-free and simple. Best dealership experience I have Was very helpful and knowledgable about the cars looked at. Made the process of buying a car pain-free and simple. Best dealership experience I have ever had. Would definitely recommend to anyone. Hope to buy our next vehicle here as well! More
by Ehsmoose
Employees Worked With
Charlie Williams
October 02, 2013
I had heard about this dealership through a friend of mine. I went there with a bad attitude because I knew my credit wasn't the greatest. Bill put me at ease and took the time with me to explain credit mine. I went there with a bad attitude because I knew my credit wasn't the greatest. Bill put me at ease and took the time with me to explain credit and what I could possibly afford to purchase. In the end I did need a cosigner but he made everything as painless as possible. I would recommend him and the dealership itself to anyone!! More
by jessicaneff23
Employees Worked With
Bill Nolette
October 02, 2013
Manchester Honda is a great place to purchase and service yor vehicle. All the employees there have the same goal-to make the purchase of your vehicle a no stress event.Employees are all polite and very help yor vehicle. All the employees there have the same goal-to make the purchase of your vehicle a no stress event.Employees are all polite and very helpful.The service department excels in getting your vehicle serviced efficiently and in a timely manner.I recommend Manchester Honda to anyone looking to purchase a car! More
by kerren
Employees Worked With
John Barao
