Manchester Honda

Excellent customer focus. Enjoyed the no pressure and stress free experience. The prices were non negotiable but were very competitive and hence no need to negotiate or haggle. stress free experience. The prices were non negotiable but were very competitive and hence no need to negotiate or haggle. More

We haven't been to a car dealership in many years, and my wife and I were a little nervous about it. But this experience was very different than what we expected. Ellen greeted my us within minutes of enteri wife and I were a little nervous about it. But this experience was very different than what we expected. Ellen greeted my us within minutes of entering the showroom. She explained exactly how the process worked, and there were no surprises. Everything worked out exactly how she said it would. We never felt pressured in any way, and even though the dealership was crazy busy, we never felt rushed. Ellen was very knowledgeable about all of the cars and gave us all the information we needed to make a good decision. Still... no pressure. When we went back to pick up the car, Ellen had the car ready to go. We met with Cliff, and he explained all of the new features and maintenance of the car. He was very thorough and pleasant. When we went to sign the papers, Cliff transferred the plates. No surprises at the closing either - except that we got a better interest rate than we were told. I'll take those kind of surprises any day. My wife commented after we left that, "That was the most pleasant car buying experience we ever had." I have to agree! I will definately recommend Ellen, and Manchester Honda, to anybody looking for a new or used car. Overall, it was a great experience, and we will definately be buying our next car at Manchester Honda. Thanks! More

Very friendly dealership responsive to buyers needs very Fast on delivering a vehicle This is her second Honda in two years we still have both vehicles and Honda Civic and now the CRV Fast on delivering a vehicle This is her second Honda in two years we still have both vehicles and Honda Civic and now the CRV More

I thought the vehicle was well priced, and also thought I was treated in a friendly and cordial manner. The rating would've been higher, though, if there were not a few inconveniences created by the dealersh was treated in a friendly and cordial manner. The rating would've been higher, though, if there were not a few inconveniences created by the dealership that I feel could've been avoided. One was that I scheduled my delivery on Friday for noon the following Monday. On Monday at 9am I got a call saying that there was a hiccup and I could not pick up the car until a couple days later because some paperwork still needed to come in from the California DMV. I had returned the rental car that my insurance was paying for the previous night because my coverage had run out (my previous car had been totaled in an accident). When I explained the inconvenience and that I now had to rent a car with money out of my pocket, I was not offered a rental from Manchester Honda, nor was I offered any sort of reimbursement until I told the sales manager the story as I was signing paperwork for the car that Thursday. I missed a snowboarding trip with some friends Wednesday and Thursday because I was in limbo waiting for the paperwork to come in and did not want to pay for a rental car for Wednesday-Friday if I did not need to. The other was that I paid for mudflaps upon the signing of my initial paperwork, but when I got to the dealership to pick up my car on Thursday, they did not have mudflaps installed, and I had to wait for them to be installed on the spot. The dealership was able to accommodate me by refunding the money I paid out-of-pocket for the rental, though the inconvenience and missed snowboarding trip was collateral damage. The dealership also was flexible in allowing me to sign my insurance check over to them (and refund me the balance) instead of bring them a cashier's check. Beyond that I'm glad to get the car I got at the price I got it at. One final note is that I was driving home today and tried to use my windshield wiper fluid, but nothing came out. So, I bought some fluid and funneled it down into the appropriate container... and I tried using the function again and still nothing came out, leading me to believe that there is a leak in the container or some malfunction in the mechanism that I'm now going to have to take care of. At this point I'm just hoping for a minimal time and money investment. I don't know yet if this is covered under any warranty or guarantee, but I'm hoping I don't end up having to pay for repairs on a car I got less than one week ago. More

We had a wonderful experience with Paul Grinold and Cliff Silva. Process was very smooth, and saved a huge amount of time. We have a new van in our driveway, with only 2 visits to the dealership. Paul was Silva. Process was very smooth, and saved a huge amount of time. We have a new van in our driveway, with only 2 visits to the dealership. Paul was great from initial visit, very thorough and knowledgeable. Cliff was a huge help in delivery process, and also very thorough in going over the entire vehicle. Brian Fitzpatrick was the last person we saw, very organized, made it quick and easy. We came to Manchester based on a referral we received from a friend of our mechanic. More

Very pleased with my recent car buying experience. I really enjoyed interacting with everyone from the front desk on. My sales associate, Jack was very friendly and not at all pushy. I found the perfe really enjoyed interacting with everyone from the front desk on. My sales associate, Jack was very friendly and not at all pushy. I found the perfect car and would highly recommend Manchester Honda! More

We had a great experience at Manchester Honda! We came in looking for a specific car. As soon as I saw it, I didn't want to look at anything else. I took it for a test drive while my old car was getting look looking for a specific car. As soon as I saw it, I didn't want to look at anything else. I took it for a test drive while my old car was getting looked over for the trade in. The trade in process for my old car went so smoothly. My whole experience there from start to finish was really great. I recommend this dealer. They do no pressure you and they are very knowledgable about Hondas. I am very satisfied with my new Honda and this dealership. More

Dustin was really great! Highly recommended salesman and dealership. Nice experience overall. Pleasant telephone communication with business manager in the beginning, followed up with an excellent transact dealership. Nice experience overall. Pleasant telephone communication with business manager in the beginning, followed up with an excellent transaction with Dustin. More

Manchester Honda made it so easy to purchase my new car. The front desk staff was very friendly as was everyone who I came into contact with. Everyone smiled and said hello, even if I wasn't working with t The front desk staff was very friendly as was everyone who I came into contact with. Everyone smiled and said hello, even if I wasn't working with them. Bill Nolette was my salesperson and was very knowledgeable and helpful with my questions. We worked together to find the right car for me and it was a speedy and pleasant experience. Brian Fitzpatrick was my finance person and helped me to understand the details of my loan. Both of these gentlemen at Manchester Honda have made this dealership my new home for any car needs I may have. I will be recommending this dealer to anyone who is looking to buy a car. More

Overall great experience. No pressure, just plain, simple, and resourceful. Warranties are very straightforward. I took my car to get serviced after a week of buying the car because the steering whe simple, and resourceful. Warranties are very straightforward. I took my car to get serviced after a week of buying the car because the steering wheel was shaking a little bit and they took it in quickly to get it fixed at no cost. They even provide transportation if your car has to stay at the dealership all day. Everyone is very nice, and helpful. Definitely best dealership experience so far. More