Manchester Mazda

Great Experience! My experience was great and I would highly recommend them. Rich and Lisa were pleasant, knowledgeable, and accommodating. This was, by far, my best ca My experience was great and I would highly recommend them. Rich and Lisa were pleasant, knowledgeable, and accommodating. This was, by far, my best car buying experience. More

An Ideal First Car Purchase Experience As a young person about to make an incredibly important and vaguely overwhelming decision of buying a brand new car, I had a small amount of unease ab As a young person about to make an incredibly important and vaguely overwhelming decision of buying a brand new car, I had a small amount of unease about taking this step. Upon arrival at Mazda of Manchester, I was greeted immediately by Brandon, who inquired about my reason for visiting and quickly set me up with a CX5 to look at while we waited for a salesperson to become available. I had done a significant amount of research and was confident that I wanted a Mazda, and my decision was further solidified by my visit to Mazda of Manchester that day. Brandon passed me and my parents off to Dave Small, whose calm and professional demeanor was an absolute delight to work with, and we embarked on a test drive. It was clear that the Mazda CX5 was the car for me, and Dave was arguably just as excited as I was to get me started on my purchase. My parents and I had some challenging schedules to work around, and the flexibility, patience, and understanding with which Dave and Lisa worked with us was really appreciated. It was so refreshing to work with such honest and genuine people who were excited about my decision (they even congratulated me on my purchase by putting my name on a poster inside the door when I came to pick my new car up!) and who were knowledgeable and explained everything about the car- inside and out- in a way that was clear and concise. Everyone I encountered at Mazda of Manchester- especially Dave and Lisa- worked with such professionalism. I would recommend this dealership to anyone looking for a Mazda, and I would recommend a Mazda to anyone looking to purchase a new car (I already have!) Great experience, would return! More

Excellent Customer Service and Follow-Up I've been taking my Mazda 3 to get serviced at Mazda of Manchester, but it was time to upgrade to an all wheel drive vehicle. At the end of November, I've been taking my Mazda 3 to get serviced at Mazda of Manchester, but it was time to upgrade to an all wheel drive vehicle. At the end of November, I went to Mazda of Manchester to look at some Mazda CX-5's, and I was quickly and pleasantly greeted by Dave Small, who was very knowledgable about all the ins and outs of the Mazda CX-5. He spent a lot of time explaining the useful features of the navigation and communication systems and answering all my questions. Not once was he ever pushy, rather he was very easy to work with. I ended up trading my old Mazda 3, and I received a very fair trade-in value as well. When I went to pick up my car, the whole process was very smooth and organized. However, the headlights did have a cosmetic defect, but the sales manager and Dave were great about getting the issue taken care of without a worry. Again, Dave was there to answer any further questions and was willing to spend more time with me to show me even more technology features. I was very impressed with their follow-up as well and Dave made sure that I was satisfied with my purchase and the whole process. I would recommend this dealership and would certainly buy a car from here again. More

Memorable Experience I had a positive experience at Mazda of Manchester. Dave was cool, calm, and professional despite my aggressiveness in negotiating price, zero toleran I had a positive experience at Mazda of Manchester. Dave was cool, calm, and professional despite my aggressiveness in negotiating price, zero tolerance for add-on costs, racing through the winding backroads, and challenging his claims about Mazda vehicles. I never expected to buy a Mazda. I walked into Dave's office to check out a Mazda 3 hatchback expecting to leave and buy either a Golf GTI or a BMW X1. After a test drive, I was impressed with the quality of the car, the road handling, decent performance, and value. He respectfully responded to my unending concerns admirably. For example, I closed the car door and said it sounded tinny. He was quick to point out the superior side crash rating. He almost lost the sale because I was willing to walk away unless I got a price below true car value. Fortunately, I was able to qualify for an additional manufacturer rebate. After closing the deal, they even offered me $$$ for a courtesy trade-in saving me a trip to the junk yard so I could just drive there, switch plates, and leave my old bomb. It was great doing business with Dave and the Mazda family! More

Completely Satisfied Customer I had a great experience with Mazda of Manchester. Dave was fantastic. He was very informative and never once did I feel pressured or uncomfortable. I I had a great experience with Mazda of Manchester. Dave was fantastic. He was very informative and never once did I feel pressured or uncomfortable. I felt as though I was educated to make the right choice on my own, never pressured to buy. And it certainly helped that Mazda is an all around great product! More

Repeat Customer I have purchased 2 Mazda's with Dave Small and have recommended others to him. He listens well and always concerned about your satisfaction. He does I have purchased 2 Mazda's with Dave Small and have recommended others to him. He listens well and always concerned about your satisfaction. He does not have an answer, he is always happy to inquire. More

Excellent experience for a first-time buyer I had an excellent experience buying my Mazda 3. Everyone that I worked with helped to make my first time buying a car pleasant and stress-free. Rich I had an excellent experience buying my Mazda 3. Everyone that I worked with helped to make my first time buying a car pleasant and stress-free. Rich was extremely personable and friendly, which helped me to feel comfortable from start to finish. He was very knowledgeable, making effective use of the test drive to explain the features of the car to me. I truly appreciate his effort to make everything as straightforward for me as possible. Lisa was very helpful in explaining the financing process so that I knew what to expect in advance. Thanks to their help, everything went smoothly and there were no surprises. I strongly recommend Mazda of Manchester. More

2 new vehicles and a very happy family! We needed two new vehicles and had settles on the Mazda CX-5 and Mazda 3 hatchback. Lorraine and Brandon provided excellent sales service and put tog We needed two new vehicles and had settles on the Mazda CX-5 and Mazda 3 hatchback. Lorraine and Brandon provided excellent sales service and put together a good package deal for us. I had previously checked the Truecar prices but the nearest dealer was over 50 miles away. The package that we got from Mazda of Manchester was competitive right from the start. I will definitely look here when I am ready to upgrade my 1990 Miata. More

Customized Solutions from patient staff I had a car I wasn't very happy with but had a lot of negative equity remaining. Rich was extremely professional and patient with me, explaining an af I had a car I wasn't very happy with but had a lot of negative equity remaining. Rich was extremely professional and patient with me, explaining an affordable option to get me into an amazing Mazda3. I wouldn't have ever imagined that leasing a new car would actually put me in a better financial position and get me a safer, more reliable, and down-right fun car! I would 100% recommend Rich Sika for sales. He worked with both myself and my fiance in the purchase of our new Mazdas. When I say he was patient, I mean it. Between the two of us, we drove 5 different cars, made dozens of phone calls to him, and it took us weeks to finally commit to signing papers but he was never pushy or impatient. A truly professional dealership with a professional staff. My friend bought her CX3 here and dealt with Fran and also had a glowing experience with her. I've since brought my Mazda3 in for a complimentary car wash (offered with a new purchase or lease currently) and Service did an amazing job and was friendly and courteous. If you're in the market for a new car, especially a Mazda, don't waste your time going elsewhere. This is the place to go! More

Great Experience! I would recommend this dealership to anyone looking for a pressure-free experience. I cannot say enough good things about Dave Small. He was professi I would recommend this dealership to anyone looking for a pressure-free experience. I cannot say enough good things about Dave Small. He was professional and knowledgeable about my 2016 CX-5, and had the car ready for pickup less than a week after my initial visit to the dealership (even with a remote starter added on). My last experience at a Mazda dealership was stressful as they seemed to be pushing the fully decked out vehicles with extra warranty coverage and added fees. I walked into the dealership knowing the exact CX-5 that I wanted, and there was no pressure from Dave to upgrade with extra technology packages. Additionally, I did not feel pressured by Lisa Friedrich to add additional coverages to the vehicle which was very refreshing. She was very easy to work with and approach with questions about the payment plan she was setting up. If you need a Mazda in CT, go to Mazda of Manchester. More