Manchester Mazda

Back in November 2013, I was involved in a car accident that unfortunately totaled my amazing 2011 Nissan Sentra. Once the settlement came from the insurance company, I then had to go through the painstaki that unfortunately totaled my amazing 2011 Nissan Sentra. Once the settlement came from the insurance company, I then had to go through the painstaking hassle of finding a new car. This may sound strange but I was having a difficult time looking at a new car to get into, as I was very attached to the car I just got out of. You would think that the worst part of this would be finding a new car, actually it was more-so dealing with sales people. Before coming to Mazda of Manchester, I had managed to visit about ten different dealerships in a week and a half span, all populated with either skeezy sales people or sales people that just didn't take me seriously. (I mean seriously, once someone says they just got out of a 2011 vehicle and have an insurance check, you think they'd be automatically interested.) It was about 4:30/5pm on a Saturday, after an arduous day of looking and talking to the skeeziest of the skeeziest (pretty much any Nissan dealership in the Western Mass/Hartford County area, if you were wondering,) I was just about to give up, but then saw the one Mazda dealership that was less than twenty-five miles away from my home. I decided to scan the *gently* used lot before completely giving up hope. As soon as I pulled in, there was a sales person running right out the door to greet me, but I (less than politely) snubbed him. Thinking that I wouldn't find anything, all of the sudden, I happen to come upon this sleek 2010 Mazda 3 that was the epitome of *gently* used. I decided "Why not?" and walked into the dealership and walked up to the first sales-woman I saw (and that I had seen on this entire adventure) and simply said "I want to test drive your Mazda 3, I don't want to hear anything about it, just let me drive it." And that is how I met the amazing Lisa Friedrich. If you're someone who is easily infuriated by the cliche sales person type, or anyone in general actually, I would recommend Lisa Friedrich. She is extremely knowledgeable, friendly, and helpful. She will stop at nothing to make sure that you are getting the "best bang for your buck." I'm sure if Mazda of Manchester has Lisa, I'm sure the rest of the sales group follows by her amazing example as well! More

I went to 3 different Mazda dealerships in CT and Mazda of Manchester was by far the best service and price. The staff was friendly and didn't put the uncomfortable pressure on me to buy a car immediately. of Manchester was by far the best service and price. The staff was friendly and didn't put the uncomfortable pressure on me to buy a car immediately. The process ran smoothly from viewing inventory, purchasing, financing to driving the car off the lot. I definitely plan to buy my next car from Mazda of Manchester. More

My buying experience with Frank could not have been easier. My husband and I stopped in one Sunday to take a new CX-5 for a test drive. We had been shopping for a new car for a few weeks, and this wa easier. My husband and I stopped in one Sunday to take a new CX-5 for a test drive. We had been shopping for a new car for a few weeks, and this was one of the last cars on our list to drive. During our first visit, Frank explained all of the benefits of the car and the brand, but was not pushy at all. We left without making a decision (since we wanted to discuss in private). Frank followed up with a friendly email the next day. A few days later, I called to set up an appraisal for my trade and to discuss purchasing the vehicle. The appraisal process was simple and we were given a fair price for our trade. We did our research before going and knew what we wanted to pay. The price we were quoted during the test dive was higher than the sales price offered during this second visit. We settled on a price very quickly (their offer was about what we were willing to pay) and negotiated for floor mats. We left satisfied. Unfortunately, the car we test drove (which was exactly what we wanted) had been traded to another dealer, so Frank had to locate the same car elsewhere and arrange to have it transferred to Mazda of Manchester. Apparently getting the car was not the easiest task, but he delivered on schedule, just after Thanksgiving. The car had a few added accessories, such as roof rails, that we didn't ask for, but we were not charged for them. So, we ended up with the car we wanted, plus some added bonuses, on schedule at a fair price. Throughout the process Frank was very friendly and helpful. I appreciated his very straightforward approach and would not hesitate to recommend him or Mazda of Manchester. More

First Frank screwed up the sale by dropping the ball on getting finance and blaming my son when in fact he took the day off and forgot to tell us that. He tried to blame us for it taking so long. Frank tol getting finance and blaming my son when in fact he took the day off and forgot to tell us that. He tried to blame us for it taking so long. Frank told my son on Wednesday that he could not do the sale that day,that he was off Thursday, but could do it on Friday. My son took the day off work, did the finance application on line, I called our insurance to change everything,all of which I believe should have been done by Frank. We waited all day Friday and finally at 4.30pm I called the dealership to find out that Frank was off and no one knew what was going on. Lisa tried to help but at that point too late. So Saturday, I left work early to go to dealership with my son,and Frank was not sorry in any way. In fact, he had an attitude and was trying to blame my son. We were about to leave and go somewhere else when he finally said he was sorry he dropped the ball, and to make it up to us they would install satellite radio to the car. Against my better judgement, but this was my sons decision, and he was so excited about buying his first new car, we stayed and bought the car. We made an appointment for January 7 th, 2 weeks later, to have the radio installed. So, you would think all is well, right....NOT..we dropped the car off the night before, arranged our schedules to drop Mathieu at work and pick him up. We are on our way to pick up the car at 4pm in the afternoon and when we get there, Dave, the service manager rudely tells us that the part did not come in. No phone call to us, nothing.....now they say I guess we will have to get u a rental car. They knew for two weeks that we were coming in for this installation. They did not call us to tell us they did not get the part, and then they are rude to us...... Worst customer service I have ever experienced. I have bought many cars in my life and have never been treated so poorly or badly. They did not show any remorse or care about the fact that they dropped the ball not once but twice. I wanted people to know how poorly we were treated. More

I had a pleasant experience while I was buying this Mazda cx5 the sales people where very friendly and of course Kate was very knowledgeable and showed me how to set and use all the electronic stuff i am ve cx5 the sales people where very friendly and of course Kate was very knowledgeable and showed me how to set and use all the electronic stuff i am very happy with my purchase More

Dave is a legit guy. I visited a bunch of dealerships and I liked his attitude better than any other salesman. I would recommend this dealership to anyone with interest in a mazda. I liked his attitude better than any other salesman. I would recommend this dealership to anyone with interest in a mazda. More

I recently bought a car from Frank Fomo at Mazda of Manchester and I would highly recommend him. I would buy another car from him without reservation. I stopped in one night after a long day to loo Manchester and I would highly recommend him. I would buy another car from him without reservation. I stopped in one night after a long day to look at a used car I had seen on line. I was not really in the car shopping mood but Frank was very laid back and not pushy at all. He was helpful but not overbearing. I wanted to buy the car but it needed to have a few details taken care of before I was totally satisfied with the car, and Frank took care of it. I also had a car to trade in. The title and the lien information were both missing from my trade in which could have been a big hassle, but Frank and Rob took care of all the details and the process went very smoothly. The car runs and looks great and it was very easy to deal with Frank and everyone else at Mazda of Manchester. More

My overall experience was exceptional from the time I walked through the door and when I left. Frank and Robert were very knowledgable. Frank always has a smile on his face. Frank took his time and made walked through the door and when I left. Frank and Robert were very knowledgable. Frank always has a smile on his face. Frank took his time and made sure i was comfortable with my selection. I would highly recommend this agent. Robert was also great he went over every single detail regarding paperwork with me. These two were very down to earth and made me feel very comfortable. More

Great dealership. Made my car buying experience easy and the employees were very friendly and extremely helpful. I would highly recommend this dealer. I was very satisfied with my purchase the employees were very friendly and extremely helpful. I would highly recommend this dealer. I was very satisfied with my purchase More

I researched the Mazda5 and shopped around. Lisa and Michelle at Mazda of Manchester were extremely helpful in providing information to make a purchase decision. Lisa accomodated a "liberal" test drive Michelle at Mazda of Manchester were extremely helpful in providing information to make a purchase decision. Lisa accomodated a "liberal" test drive and worked with me on price. Robert was clear and consise in explaining financing and registration. Overall it was a great experience and we are happy with the choice we made. More