Manchester Mazda

This dealership is the absolute model for what all dealerships should be like. My husband and I began our car search at a dealership much closer to our hometown of Worcester MA, but after being comple dealerships should be like. My husband and I began our car search at a dealership much closer to our hometown of Worcester MA, but after being completely underwhelmed by the atmosphere there, we ventured off to CT. We were greeted on the lot by salesman Jay Wood within minutes of arriving. We told him we were looking at the Mazdaspeed 3, and when he found out we hadn't had an opportunity to drive one yet, he enthusiastically offered us a test drive. Jay was the perfect mix of laid back and informative, he answered our questions, but also let us form our own opinions of the car. When we returned to the dealership, we went inside and talked numbers-the part most people dread-but it was surprisingly low key and comfortable. Jay worked to get the price to where we were comfortable, and although the offer for our trade-in was too low for us to afford, we knew we'd be returning to buy the car as soon as we sold our current vehicle. The prices at this dealership are already so low, there is little need for haggling and BS back and forth negotiations. We left that day, sold our car 2-3 weeks later and returned a few days after that to purchase the car. Buying our car that day was almost as simple as buying a pair of shoes. There were no hidden fees, we got a decent interest rate through the dealerships bank, and there was no high pressure offers to buy extra stuff or extended warranties (purchasing the extended warranty did come up, but we never felt overly pressured to agree to buying it). From start to finish the day we bought the car, we probably spent no more than 2 hours there, which is pretty impressive considering it's not unheard of for folks to spend an entire day at a other dealerships. Also, before we left, we received a card from the service center to remind us that they would be contacting us when it's time for our first oil change. Overall, my husband and I were extremely impressed by everything about Mazda of Manchester, the prices, the people, the sales approach, everything! We've already recommended them to our friends, and if we are in the market for a car in the future, we will be going back!!! More

Exceptional experience Dave Small and Lisa Friedrich were great very professional. Dave made me feel good about my purchase and Lisa made sure I had a well secured loaned . Very smooth process I drove my BMW great very professional. Dave made me feel good about my purchase and Lisa made sure I had a well secured loaned . Very smooth process I drove my BMW home the next day and I love the car Thank you Dave you're the man!! More

Great Experience...Stacey was great to work with...very knowledgeable! The entire experience was pleasant from start to end and I would definitely recommend. I love my new Mazda! Zoom Zoom! knowledgeable! The entire experience was pleasant from start to end and I would definitely recommend. I love my new Mazda! Zoom Zoom! More

I spent a short amount of time at another Mazda dealership where it felt like I was just a number and where they didn't do a very good job answering my questions or making me feel comfortable. I fe dealership where it felt like I was just a number and where they didn't do a very good job answering my questions or making me feel comfortable. I felt rushed test driving the car I liked. I really enjoyed the car, but my experience at the other dealership ruined my shopping experience. I was hesitant, but decided to test drive the same car again at Mazda of Manchester -- and it was an absolutely wonderful experience! Kate greeted us outside and was very friendly. She understood that I felt pressured when test driving at the other dealership and offered to let us take the car out for a test drive on our own. She was patient with us when we drove multiple cars to get the feel and was very well informed about the cars. Everyone we met at the dealership had a smile on and it was a completely non-threatening/non-pushy environment. They made me feel very comfortable the entire time and I got an incredible deal on my new car! I highly recommend this dealership! More

Good dealership for sure. They got my car right in and fixed the issue right away. I've purchased several vehicles from these guys and have no complaints. fixed the issue right away. I've purchased several vehicles from these guys and have no complaints. More

I'm a return customer of Dave Small's, just purchased my second Mazda from Dave. This will be my 3rd Mazda owned, one 3 and now my second 6- 2014, LOVE IT!!!! I went in for a routine oil chang purchased my second Mazda from Dave. This will be my 3rd Mazda owned, one 3 and now my second 6- 2014, LOVE IT!!!! I went in for a routine oil change and ended up buying my new car! Dave and his team have provided me with exemplary customer service. Their service department runs in conjunction with their sales team. They understand the meaning of customer loyalty and they are willing to see this concept through. Every person in their dealership has been genuinely friendly and accommodating. Dave is knowledgeable about the product and works towards the sole goal of customer satisfaction. Dave and his team have treated my like a celebrity, a friend and a family member all at once. In addition, I have trusted all of my Mazdas in their care for all service matters, which granted have been solely minor upkeep due to the integrity of the product, and have been completely satisfied. I will continue to return to Mazda of Manchester and I would recommend this dealership, and in particular Dave Small to anyone. Thank you Dave and Mazda of Manchester! More

I recently purchased a new 2013 Mazdaspeed 3 and couldn't be happier with my choice. Mazda of Manchester and Jay Wood were great to work with. No pressure and hassle free! They gave me a great pr couldn't be happier with my choice. Mazda of Manchester and Jay Wood were great to work with. No pressure and hassle free! They gave me a great price on my 2008 MX-5 trade-in and were very good to me financing the new Mazdaspeed 3. This is how all car purchases should go. I didn't have to negotiate since they were right on the money (so to speak) with their trade in values and financing options. I went in, took a test drive with Jay, sat down and went over the numbers. They handled all the paperwork and I was in and out with my new car the following Saturday. The car is phenomenal, as all Mazdas are. Fun to drive, economical, and built very well. You don't have to settle for 4 tires and a steering wheel. If you are looking to get out of that boring Toyota or Honda, give Jay Wood a call at Mazda of Manchester, you'll be glad you did. More

The entire team was extremely helpful, friendly, and responsive. From my initial webchat with Mike Sawyer to ask a few questions and set up an appointment, to my sales experience with Dave, Michelle, an responsive. From my initial webchat with Mike Sawyer to ask a few questions and set up an appointment, to my sales experience with Dave, Michelle, and Lisa to closing the deal with Rob, I felt welcome and well accommodated. Scott provided a fair and honest assessment of my trade-in vehicle and Bob was very friendly when refunding my deposit after purchase. Dave was friendly and showed me every aspect of the Mazda 3 I purchased at the time of test drive and again at vehicle pickup. Michelle helped me maximize savings through Loyalty cash since we had recently purchased another Mazda within the last year. Lisa assisted the two of them while I did my credit application and was attentive both via my phone and email questions. Rob helped me make informed decisions about warranty and additional insurance items while being aware of my bottom line payment concerns, while be outgoing and great to work with. I was very pleased with the level of service I received from all of the staff we interacted with. They made my boyfriend, young daughter and me feel comfortable during the entire buying process. I highly recommend Mazda of Manchester! More

My experience at this dealership purchasing a new 2013 Mazda3 Hatchback was fantastic. I had known for months exactly what kind of car I wanted, so when I was finally ready to make the purchase, it was o Mazda3 Hatchback was fantastic. I had known for months exactly what kind of car I wanted, so when I was finally ready to make the purchase, it was only a matter of finding the right dealership. For me, picking the right dealership is equally about price and liking the people that I have to work with. I want a good deal as much as the next person, but I will not buy a car from someone that I dislike. Its a big purchase, so I need to feel comfortable. That said, Mazda of Manchester was the first dealership I visited, because it is located conveniently close to my home. This dealership is on the small side, but I found it cozy and inviting. I liked everyone I interacted with immediately, from Jay (my sales consultant) to Lisa and Michelle (the sales managers). Everyone was friendly, laid-back and had a sense of humor (a big plus in my book). There was no pressure whatsoever to make a purchase, and no shady stereotypical car salesman tactics used, which I appreciated. I left that day with a good feeling, as well as a fair price on the vehicle I wanted (but I did not make any commitments). As much as I enjoyed my first visit to Mazda of Manchester, I wanted to do my due diligence by visiting some other dealerships. There aren't very many Mazda dealerships around, so you can probably guess which ones I went to. The people I interacted with at these places employed your standard underhanded stereotypical car salesman tactics, which just served to piss me off. Pushing your pen at me doesn't make me want to sign anything, it just makes me want to poke you in the eye with it. One of these dealerships actually undercut the others with respect to price, but I didn't want to give them by business of all the shadiness going on. So back to Mazda of Manchester I went a few days later. Jay, Lisa, and Michelle worked with me until the numbers fit my budget (go me for sticking to my budget!) and arranged for me take delivery the following day. When I returned the next day, Rob make the paperwork quick and easy, and I was on the road in a flash. My experience here was so pleasant, that I actually felt a little sad when it was over. Next time, I won't even bother going anywhere else. More

I was searching for a new car. Even before we got inside we were greeted by friendly and helpful individuals. Kate was very knowledgeable about the car, and Lisa helped us get the car at a fair price. Thi we were greeted by friendly and helpful individuals. Kate was very knowledgeable about the car, and Lisa helped us get the car at a fair price. This is a great place to buy a car. I am looking forward to a positive relationship with the dealership. More